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Customer Service Employee Relations

Toronto, ON, Canada
March 21, 2019

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** ****** ******, *******, ** M*P 4L7; 647-***-****

Administrative Coordinator

Dedicated and empathetic professional with over 8 years of combined experience in Human Resources, Administration, and Customer Service. Experience working in various sectors within the Government, Environmental, Labour and Public work. Exhibits interpersonal and communication skills while maintaining confidentiality. Has proven the ability to work diverse populations in sensitive manner. Driven to achieve measurable results at all times. In possession of industry required academic credentials.


Document Management Resourceful & Results Driven

Problem Solving Training / Mentorship Strategic Planner

Employee Relations Research Development Analytical Decision Making

Organizational/Time Management Verbal/Written Communication skills MS Office Suite Programs

Project Management Team Player Leadership


HR Administrative Consultant IGT Canada Solutions ULC March 2016-Present

Performing administrative assignments which involve confidentiality and require knowledge of the practices/ procedures of the function, company products, policies and programs

Coordinating of departmental projects, following up on pending details, coordinating

project team activities and ensuring deadlines are met

Liaising with internal departments to ensure that all employees are skilled in

using departmental office equipment and maintaining them

Answering correspondence and routing mail to the appropriate persons

Composing, preparing, editing and proofreading letters, reports and other correspondence

Scheduling appointments, travel arrangements, meetings,

activities between departments and outside parties

Maintaining and tracking department's budget

HR Clerk City of Toronto, Toronto, ON December 2015

Volunteered in the Strategic Recruitment Department

Maintained daily records and documentation of the Human Resources activities

Assisted with planning of Human Resources functions, training, and client development

Handled clerical and secretarial functions to ascertain efficient organizational records

Kept track record of the Human Resources development activities

Carried out daily mailing and business correspondence

Recorded feedbacks of prospective employees

Reviewed resumes of potential hires

HR Volunteer Coordinator Working Skills Centre, Toronto, ON August 2014-May 2015

Responded to student and staff inquiries

Interviewed applicants for various positions

Coordinated requested projects for higher authority

Performed general office duties and other functions

Recruited volunteers for the Front Desk position using SAP

Assisted professors with student academic work

HR Assistant St. John’s Rehab Hospital, North York, ON July 2011– July 2014

Scheduled appointments and coordinated meetings, including booking meeting rooms, preparing agenda packages and other materials

Assisted in the recruitment and selection process for new hires

Managed filing system for the Rehabilitation Unit Department

to ensure easy access to patient information

Maintained and processed expense/budget reports for submission to the finance department

Tracked invoices, created reports and arranged travel conferences and vacation schedules

Processed course registration and payment for nursing staff in order to meet enrolment deadline

Handled all incoming email correspondence for Managers and Directors

Medical Secretary Scarborough General Medical Centre, Toronto, ON January 2011 – June 2011

Provided administrative support including patient referrals, booking and rescheduling appointments

Greeted patients, evaluated their needs and coordinated accordingly, using York Med database; booked 10-20 patients daily

Coordinated clinical and academic schedules for department staff

Administered and monitored billing procedures and budgeting records: OHIP Billing

Sorted numerical clinic charts accurately for patient scope office visits

Maintained medical files and records to ensure confidentiality of patient records

Established office procedures and routines to provide a secure environment

Documented and inputted appointment confirmations for referrals to other physician offices, providing efficiency for patients

Customer Service/Concierge Air Canada Centre, Toronto, ON November 2005- February 2011

Greeted visitors, ascertained nature of business and directed visitors to appropriate area

Resolved customers’ complaints and inquiries on service in a timely manner

Performed other administrative requests including WHMIS procedures with guests and during training of staff focusing on regulations/ procedures regarding client

Ensured that the highest levels of prompt, friendly, efficient and knowledgeable service are provided to our guests at all times


CHRP Designation Ongoing

MS OFFICE 2010 Certificate ACCES Employment, Scarborough, ON 2015

SAP Human Capital Management Certificate Working Skills Centre, Toronto, ON 2014


Medical Office Administration Diploma Centennial College, Scarborough, ON 2011

HR Administration Management Diploma Seneca College, Toronto, ON 2003

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