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Customer Service & Accounts Specialist Professional
Columbus, OH
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ... - Dec 12
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ... - Dec 12
Data Entry Roles
Hilliard, OH
... Core Competencies Data Entry & Validation KYC & Regulatory Compliance Client Documentation Review Digital Health & Therapy Data Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management ... - Dec 02
... Core Competencies Data Entry & Validation KYC & Regulatory Compliance Client Documentation Review Digital Health & Therapy Data Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management ... - Dec 02
Senior QA Analyst with 10+ Years Experience
Columbus, OH
Delores Benning *********@*****.*** 614-***-**** SUMMARY: Quality Assurance (QA) professional with extensive experience in web, mainframe, and ATM testing across Healthcare, Banking, Insurance, and HR PeopleSoft systems. Skilled in manual testing, ... - Dec 01
Delores Benning *********@*****.*** 614-***-**** SUMMARY: Quality Assurance (QA) professional with extensive experience in web, mainframe, and ATM testing across Healthcare, Banking, Insurance, and HR PeopleSoft systems. Skilled in manual testing, ... - Dec 01
Business Analyst with 5+ Years of SDLC Expertise
Columbus, OH
... Prepared comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. Supported project managers in tracking project milestones, deliverables, and timelines, contributing to the overall ... - Nov 26
... Prepared comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. Supported project managers in tracking project milestones, deliverables, and timelines, contributing to the overall ... - Nov 26
Technical Solutions Engineer & Platform Admin Lead
Columbus, OH
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ... - Nov 21
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ... - Nov 21
Senior Salesforce Developer
Columbus, OH
... Delivered large-scale implementations such as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. Executed API integrations, data migrations, and Salesforce DevOps workflows using ... - Nov 19
... Delivered large-scale implementations such as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. Executed API integrations, data migrations, and Salesforce DevOps workflows using ... - Nov 19
Customer Service Leader with 10+ Years of Experience
Columbus, OH
... Shift Manager Marco's Pizza, Columbus, OH - January 2024 March 2025 Supervised shift operations including scheduling, inventory management, and customer service. Delegated daily tasks and station assignments to team members for optimal coverage. ... - Nov 15
... Shift Manager Marco's Pizza, Columbus, OH - January 2024 March 2025 Supervised shift operations including scheduling, inventory management, and customer service. Delegated daily tasks and station assignments to team members for optimal coverage. ... - Nov 15
Paralegal-Adjunct Office Administrator Assistant
Columbus, OH
... Reason for leaving: Internship ended 7/05 – 5/10 Flyer’s Pizza – In-Store Worker/Production 121 West Main Street West Jefferson, Ohio 43162 614-***-**** Job duties: Answering telephones, taking customer orders via telephone and/or in person, ... - Nov 14
... Reason for leaving: Internship ended 7/05 – 5/10 Flyer’s Pizza – In-Store Worker/Production 121 West Main Street West Jefferson, Ohio 43162 614-***-**** Job duties: Answering telephones, taking customer orders via telephone and/or in person, ... - Nov 14
Project Coordinator
Columbus, OH
... ●Executed and created team resource libraries in SharePoint and Microsoft Office Suite for both resources to be used by internal team members for project guidance and clients looking to engage QA and escalation work. ●Specialized in executing non ... - Nov 13
... ●Executed and created team resource libraries in SharePoint and Microsoft Office Suite for both resources to be used by internal team members for project guidance and clients looking to engage QA and escalation work. ●Specialized in executing non ... - Nov 13
Customer Service Front Desk
Columbus, OH
... Columbus, OH December 2022 to January 2023 Worked on the Computer, Scheduling appointments and customer service Cashier/Barista Panera Bread-Columbus, OH October 2021 to September 2022 Customer Service, Made Drinks FedEx Package Handler FedEx ... - Oct 19
... Columbus, OH December 2022 to January 2023 Worked on the Computer, Scheduling appointments and customer service Cashier/Barista Panera Bread-Columbus, OH October 2021 to September 2022 Customer Service, Made Drinks FedEx Package Handler FedEx ... - Oct 19