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Customer Service Representative

Wilmington, DE
March 05, 2019

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Maria R. Elias

**** ******* *****

Wilmington, DE 19808

Phone: 302-***-****


OBJECTIVE: To use my banking skills, IT knowledge and foreign language skill

to expand and advance in present and future work assignments.

EXPERIENCE: Corporate and International Banking Customer Service Assoc.

Customer Service/Teller with local banks.

Opening, closing, investigation of accounts.

Customer inquiries (over the phone)

Data entry (10,000 – 12,000 kph)

Typing (30 – 40 wpm)

10 key calculator and PC numeric pad

Signature verification (microfiche)

Reconcilement and shipment preparation

Various forms

LANGUAGES: Fluent in English and Italian

EDUCATION: Leonardo Da Vinci High School, Diploma, Brindisi, Italy

A.I.B. (Microcomputer Skills Certificate)


08-10/12-14 Comcast

Customer Service Representative, Tech. Support

Troubleshooting cable box & TV reception, billing, sales

08-06/12-08 American International Processing

Loan Processor

01-01 /03-06 HSBC

Positions held: Global Fund Transfer and


Working knowledge of TP Program

Wire money, relay messages to other banks


Release messages; fix Nak’s, unformatted messages,

Swift and Telex messages to other departments.

08-00 /12-00 Noble Finance Inc.

Position: Collections

12-99 /07-00 Ameristar Technologies Inc.

Position: Order Entry for Corporations

04-99 /07-99 Coventry Health Care

Position: CSR - Medical

09-98 /03-99: Berwyn Holdings Inc.

Position: CSR - Card Activation

04-95 /03-98: Advanta (Colonial National Bank)

Position: Remittance Operator

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