Customer Service & Data Entry Specialist

** ******* ******, ********, **, UNITED STATES, **217 •

***************@*****.*** • 614-***-****

BETTINA PATTERSON

Customer Service/ Data Entry

PROFESSIONAL SUMMARY

Dynamic Customer Service and Data Entry professional with over 9 years of experience in claims processing and administrative support, specializing in compliance and customer satisfaction at the Ohio Department of Medicaid. Adept at enhancing operational efficiency through proficient use of Microsoft Office and proprietary systems, and committed to streamlining processes and fostering long-term provider relationships. EMPLOYMENT HISTORY

CUSTOMER SERVICE ASSISTANT II Feb 2023 - Feb 2025

Ohio Department of Medicaid - Bargaining Member Unit COLUMBUS, OH, US DATA ENTRY ADMINISTRATOR Mar 2022 - Nov 2022

Meijer

ODJFS PUA CSR CLAIMS ADJUDICATOR May 2021 - Feb 2022 State of Ohio

PATIENT BUSINESS SERVICES REPRESENTATIVE Oct 2019 - Apr 2021 Trinity Health

CLAIMS ADJUSTER Jul 2018 - Oct 2019

USAA @ Safelite Group

CUSTOMER SERVICE REPRESENTATIVE Mar 2018 - Jun 2018 iQor

Assist providers, resolve inquiries, boost satisfaction and trust Update provider status, ensure compliance, reduce risks Execute data entry, maintain information integrity Collaborate with team, improve workflow, reduce response times Analyze discrepancies, implement corrections, improve accuracy Processed magazine orders efficiently

Updated pricing data accurately

Managed shelf tags and POS systems

Utilized MS Office Suite for data entry

Reviewed and processed Unemployment claims efficiently Managed claimant communications via email and calls Verified claim statuses using proprietary software Leveraged MS Office Suite for data management

Input payments, adjustments, and status accurately Researched and updated claim details efficiently

Performed data entry and administrative tasks effectively Processed claims, resolved disputes

Provided coverage details, addressed inquiries

Ensured accurate data entry, maintained records

Facilitated payment agreements, improving customer satisfaction Delivered exceptional customer service, enhancing client relations Executed accurate data entry, supporting operational efficiency FOOD SERVICE HELPER Feb 2017 - Mar 2018

Columbus City Schools

INBOUND CUSTOMER SERVICE REPRESENTATIVE Nov 2016 - Aug 2017 Teleperformance

INBOUND CUSTOMER SERVICE REPRESENTATIVE Sep 2016 - Nov 2016 Time Warner Cable

EDUCATION

ASSOCIATE DEGREE

Technology Education College Columbus, OH

Criminal Justice

LANGUAGES

English (Native).

LINKS

LinkedIn: www.linkedin.com.

SKILLS

Data Management, Claims Analysis, Medicaid Policies, Administrative Support, Detail Orientation, Problem Solving, Customer Relationship, Data Integrity, Communication Skills, Time Management, Conflict Resolution, Adaptability, Team Collaboration, Microsoft Excel.

Prepared salad and snack bars, ensuring freshness

Replenished condiments, enhancing customer satisfaction Maintained kitchen safety, adhering to health guidelines Performed cashier duties, managing transactions efficiently Processed customer orders, ensuring efficient service Resolved inquiries using critical research

Verified delivery statuses accurately

Processed customer orders, enhancing user satisfaction Resolved issues with critical research, ensuring seamless service Managed data entry and supported administrative tasks efficiently

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