Melanie S. Rider

**** ****** ** *** **** Edmond, Oklahoma 73003 405-***-****

Objective

Enthusiastic, highly motivated person, looking for a stable company where I can utilize my exceptional customer service and accounting management education skills to help the company be successful in its industry.

Professional Experience

Sitel Customer Service Call Center, Norman, OK 12/2017-1/16/2019

Card Services, Customer Service Specialist

Explain benefits of credit, debit and reward cards. Processed credit card payments. Data entry, updates accounts. Researches transaction, payment history. Handles billing errors and adjustments. Follows call quality guidelines to prevent fraud. Followed credit union specific rules to handle their customers' dispute and fraud cases, travel procedures and notation of accounts. Provided online technical assistance. Processed balance transfers. Reported fraud and sent fraud transactions to appropriate department.

Unitedhealth Group, Oklahoma City, OK 11/2011-12/2017

Optumrx, Senior Customer Service Analyst/ Pharmacy Help Desk/Account Manager

Explained insurance prices of premiums, deductibles, copays. Assisted customer with finding a prescription. set up new accounts; placed overrides on medication claims as applicable. Assisted retail pharmacies with finding out why prescriptions were or were not covered.

Walmart Del City, OK Transfer from/Walmart Norman, OK 05/2010-6/2012

Tire Lube Express, Cashier & Sales Associate

Gave prices on tires, checked stock for battery sizes, oil change prices and other products.

Entered customer and vehicle data into computer systems; paperwork; processed service refunds and discounts.

Education

Oklahoma State University-Institute of Technology Oklahoma City, Oklahoma & Okmulgee, OK College credits 2006-2008

Southeast High School Graduate, Diploma 2000

Metro Technology Business Services Center, General/Advanced Accounting 2008 and Hospitality/Lodging 2001

Skills and Abilities

Certified Tax Practitioner Data Entry Clerk Payroll Clerk Accounts Receivable /Payable Clerk

Switchboard Operator Customer Service& Technical Support Representative Word, Excel, Database & PowerPoint

References

Available Upon Request