Melanie S. Rider
Enthusiastic, highly motivated person, looking for a stable company where I can utilize my exceptional customer service and accounting management education skills to help the company be successful in its industry.
Sitel Customer Service Call Center, Norman, OK 12/2017-1/16/2019
Card Services, Customer Service Specialist
Explain benefits of credit, debit and reward cards. Processed credit card payments. Data entry, updates accounts. Researches transaction, payment history. Handles billing errors and adjustments. Follows call quality guidelines to prevent fraud. Followed credit union specific rules to handle their customers' dispute and fraud cases, travel procedures and notation of accounts. Provided online technical assistance. Processed balance transfers. Reported fraud and sent fraud transactions to appropriate department.
Unitedhealth Group, Oklahoma City, OK 11/2011-12/2017
Optumrx, Senior Customer Service Analyst/ Pharmacy Help Desk/Account Manager
Explained insurance prices of premiums, deductibles, copays. Assisted customer with finding a prescription. set up new accounts; placed overrides on medication claims as applicable. Assisted retail pharmacies with finding out why prescriptions were or were not covered.
Walmart Del City, OK Transfer from/Walmart Norman, OK 05/2010-6/2012
Tire Lube Express, Cashier & Sales Associate
Gave prices on tires, checked stock for battery sizes, oil change prices and other products.
Entered customer and vehicle data into computer systems; paperwork; processed service refunds and discounts.
Oklahoma State University-Institute of Technology Oklahoma City, Oklahoma & Okmulgee, OK College credits 2006-2008
Southeast High School Graduate, Diploma 2000
Metro Technology Business Services Center, General/Advanced Accounting 2008 and Hospitality/Lodging 2001
Skills and Abilities
Certified Tax Practitioner Data Entry Clerk Payroll Clerk Accounts Receivable /Payable Clerk
Switchboard Operator Customer Service& Technical Support Representative Word, Excel, Database & PowerPoint
Available Upon Request