Derek Edmonson

***** ****** ***** *** *******, TX 78254 210-***-**** ac7v2s@r.postjobfree.com

Objective

Technologically inclined with an acquired universal skillset. Seeking a position that can extend one’s expertise in information technologies, and promoting further development of new skills. While applying industry knowledge, takes pride in presenting the highest quality of services to achieve exceptional stakeholder satisfaction.

Professional Summary

A strong background in technology for approximately 5 years

Current Secret Clearance

Provide level 2 software/hardware supports for desktops, laptops, and peripherals in multiple locations to ensure Service Level Agreements are met and exceeded; successful completed all projects ahead of schedule

Full SDLC experience defining requirements, design, development, documentation, testing, and quality assurance

Ability to translate technical information to upper management and end users at any level

Knowledge and experience in the methods, principles, and tools for managing IT projects

Successful working in team and individual settings

Experience working on a geographically distributed team

Strive to demonstrate best practices with the curiosity to learn and empower others

Ability to work collaboratively with inter-agency personnel

Proficient in a number of operating systems, databases, and emerging technologies

Core Competencies

Web Development

Business Process & End User Procedures

Software Development Life Cycle

Software Documentation

Software Design & Implementation

Database Queries

Testing and Troubleshooting

Software Maintenance

Technical Skills and Technology

MS Office Suite

People Soft

Windows OS

Linux

Mac OS

Virtual machines

Web Services

Service Now (Snow)

Programing Languages

CSS

HTML

JavaScript

Ruby

Certifications

System Administration and IT Infrastructure Services by Google on Coursera

The Bits and Bytes of Computer Networking by Google on Coursera

Technical Support Fundamentals by Google on Coursera

Operating Systems and You: Becoming a Power User by Google on Coursera

IT Automation: It’s not that scary by Google on Coursera

IT Security: Defense against the digital dark arts by Google on Coursera

Education

AA in Business Administration

Professional Experience

HCL America, USAA San Antonio, TX (July 2018-Present)

IT Service Desk Analyst

Answering calls and logging tickets in SNOW

Routing the tickets to the correct escalation group

Software Distribution

Active Directory

Password Reset and unlocking LAN account

Virtual Machine rebuilds

Remote Support

Windows XP, Windows 7,8 10 work knowledge

MS office (Word, Excel, PowerPoint), repair, installation & trouble shooting

Office 365 and outlook basics

Basic knowledge of Networking Concepts, TCP/IP, LAN, WAN

Basic knowledge of VPN, IP address assistance & Wireless application support

Basic Antivirus Software's

Basic knowledge of Hardware related issues

NAI Personnel, US Army 5th Medical Recruiting Brigade San Antonio, TX (April 2016-July 2018)

Adminstrative Assistant

Establishes and maintains complex reports and filing systems utilizing Microsoft Word and Microsoft Excel

Maintains departmental calendars through Microsoft Outlook

Writes simple or repetitive, non-technical correspondence such as letters of acknowledgment in accordance with a given format

Receives incoming correspondence and reviews outgoing correspondence, reports, etc., for format, grammar, and punctuation, and removing typographical errors

Maintain database for soldiers’ physical exams and personnel records

Publish travel orders and make travel arrangements for staff

Processes deposit forms, requisitions, and/or distribution logs

Answers and routes telephone calls utilizing discretion and tact

Organize the flow of clerical processes in the office and in subordinate offices

Sun Communities San Antonio, TX (October 2015-January 2016)

Office Coordinator

Collected, receipts, and processed rent payments in form of cash or check using a computer cashiering system

Responded to general and complex questions and resident complaints

Acted as office receptionist greeting and directing tenants

Monitors office equipment operation, troubleshooting failures and calling for repairs

Prepared marketing materials for available homes and distributed community communications

Assisted with home inspections

Showed available properties and processed applications for prospective residents

Ajilon Professional Staffing, Rancho Cordova, CA (November 2014-April 2015)

Telephone Service Center Clerk

Served as a liaison between customers and dental offices

Contacted dental offices to confirm participation in Denti-Cal program

Assisted 20 to 30 customers per day with selection of dentists and appointment scheduling

AppleOne, Roseville, CA (December 2013-April 2014)

Eligibility Specialist

Determined Covered California and Medi-Cal eligibility using financial records, personal information, and state guidelines

Utilized Microsoft Excel, Word, and Outlook to receive applicant files and used data entry to input applicant information daily

Responsible for Covered California and Medi-Cal enrollment for 20 to 30 applicants daily

Kaiser Permanente, Sacramento, CA (May 2005-December 2012)

Teleservice Representative

Provide administrative support to department management

Liaison between upper management and staff regarding updates to department policy

Collaborate with department mangers on monthly department meetings for meeting agendas and meeting minutes

Made complete arrangements for large conferences and monthly department meetings

Assisted 60 to 80 customers per day scheduling doctor appointments in busy call center environment

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