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Customer Service Human Resources

United States
November 28, 2018

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Zarrin Thompson

Greenbelt, MD *****

Tel: 301-***-****


Dedicated and result driven Human Resources Professional, demonstrating solid interpersonal, communication, and relationship building skills. Adept at providing exemplary customer service, mentoring other employees, and achieving company goals and objectives. Critical thinker and creative problem- solver with excellent planning and organizational skills in coordinating assignments from inception through completion. Proven ability to work independently while fostering a productive work team. Excellent verbal and written communication skills.

Core skills and capabilities include:

■HRIS Systems

■HR Document Management

■HR Policies and Procedures

■Applicant Tracking

■Payroll Processing

■Data Management and Entry

■New Hire Orientation

■Event and Travel Planning

■Effective Project Management

■HR Administration & Employee Relations

■Confidential Information Management

■Benefits Coordination and Distribution

■Processing E-verify

■I-9 Audits of Employee Databases

■Employment Law (EEO, WOTC, FMLA, ADA)


Human Resources Assistant, Concord Professional Services(Contractor for Maritime Administration), Washington, DC

August 2018-Present

Serve as member of team tasked with project establishing and executing standardized Document Management procedures as part of project moving the Office of Human Resources from a paper based filing process to an electronic one

Collaborated on creation of and responsible for update to document management crosswalk designed to map data found in the EHRI eOPF master forms list with standard and non-standard federal personnel forms according to the Guide to Personnel Recordkeeping and establish standards for indexing in eOPF consistently.

Organize backlog of paper personnel files to prepare for scanning and indexing into eOPF or archiving / disposal according to appropriate retention schedule.

Prepare, organize and index documents to scan to the e-OPF’s database

Conduct Quality Assurance checks of previously scanned documents to ensure adherence to document management procedures

Lead HR Assistant The Liberty Group, Arlington, VA

March 2018-July 2018

Document Management and Automation

Automated the office from a paper-based new hire and candidate new checklist to a more efficient system.

Kept documents on appropriate retention schedules to ensure compliance


Recruited and interviewed top local talent and identified temporary, project and temporary-to-hire opportunities for these candidates.

Onboarded new hires and conducted new hire orientation for all new candidates.

Identify additional opportunities through contact with temporary professionals on assignment and client companies to grow our business and uncover job opportunities for our candidates


Wrote Sick Leave letters to employees of sick leave balances and benefit eligibility dates as needed

Wrote Credential and work experience letters for former employees to obtain health benefits and child care vouchers from the state

Office Administration

Processed Personal Action Notices in ADP for terminations, schedule adjustments and pay rate changes.

Used ADP to track trainings for employees and coordinated training schedules for employees who needed specific trainings

Answer client and candidate inquiries, type and complete daily reports and tracked overall coordinator activity and performance.

Human Resources Administrator/Intern, Gryphon Technologies LC, Washington DC May 2017-Jan 2018

Document Management and Automation

Collaborate with team to fully automate employee files using GRM and company specific methods for batching, scanning and uploaded files to the new online database

Formulated a document retention policy in order to stay in compliance with recordkeeping requirements

Successfully completed rigorous training in ADP Workforce Now Version 14-15


Developed the sick leave policy for SCA employees, in accordance with the 2015 executive order

Created the 2017-2018 Benefits presentation for new hire and current employees for the Open Enrollment Season and Orientation

Changed employee statuses in ADP from benefit eligible to benefit ineligible and vice versa, sent change of status memos to employees and removed terminated persons from databases

Office Administration

Handled, organized and edited confidential information for 600+ employees

Managed and executed multiple projects to include integration of an e-filing system, prepared, maintained and distributed employee handbook, entered appropriate information into new hire folders and files transcribing voicemails, answered employee oral and verbal inquiries.

Managed the administrative support of day-to-day human resource operations; including type reports, memos, letters and other documents using the MS Word suite to prepare up offer, termination and warning letters.

Updated education and work experience of new hires in ADP and changed personal email addresses to company e-mail addresses

Converted performance evaluation worksheets from PDF to Word and created spreadsheets to calculated post evaluation salary increases for employees who received a raised post performance evaluation.

Uploaded Non-Disclosure Agreements for new hires, removed NDA’s of terminated employees from SharePoint


Conducted resume reviews in Monster and other Application Tracking Software like ICIMS

Ranked and rated incoming candidates for open positions and sent qualified candidates to appropriate hiring managers

Human Resources Intern, Environmental Law Institute, Washington DC

June 2017- Oct 2017

Office Administration

●Composed and sent offer letters, benefit packages and onboarding material for new hires

●Onboarded and Oriented new employees using HRIS Systems and orientation presentation tools such as Microsoft Office PowerPoint and Prezi.

●Assisted with the processing and preparation of payroll

●Conducted several new employee orientations and organized and created orientation packets, as well as created new employee folders both physically and electronically

●Assisted with annual open-enrollment, explained healthcare benefits and options to new employees

●Coordinated with external and internal payroll staff to facilitate initial coding actions as well as needed corrective actions.


●Processed and assisted employees with completing benefits related forms such as beneficiaries’ enrollment and information for CareFirst, UNUM, DC Health link and others

●Identified benefit entitlements for new and existing employees based on regulations, employee status and type of appointment especially during open enrollment when benefits plans may have changed

Office Administration

●Assisted employees with healthcare coverage or changes during their Qualifying events.

●Processed enrollment forms and updated metro benefits for employees

●Organized the human resources drive in order to provide easy access for employee information such as I-9’s, new hire checklists, direct deposit information, fitness incentives, healthcare updates and enrollments and performance evaluations


●Posted positions on company website and ADP Workforce Now

Cashier, Guest Services Inc., Washington D.C.

May 2014-May 2017

●Worked alongside National Parks and Services to serve tourists of the District of Columbia at the Thomas Jefferson Memorial gift shop

●Used customer service and Counterpoint point of sale software to successfully and efficiently complete customer transactions

●Acted as an informal tour-guide to visitors of the national capital and other historical landmarks

●Performed opening, closing, and cash drop functions and processes with cash registers and collected daily deposits and entered daily cash reports into PeopleSoft

Lab Assistant, University of Maryland: Department of Geography, College Park, MD

Jan 2015- Jan 2017

●Dedicated 11-13 hours weekly while completing 12-15 credits of college coursework for four consecutive semesters

●Managed and protected lab assets, by ensuring that students complied with policies and procedures

●Worked with lab managers and recruited, screened, trained and orientated new lab assistants

●Maintained a large dataset of employees and job candidates

●Conducted candidate telephone screenings and checked references of potential hires and conducted new hire orientations

●Posted positions on company website using ADP workforce now, Indeed, Idealist, Monster and Craigslist

Intern, 451 Research LLC, Bethesda, MD

October 2015-May 2016

●Utilized Microsoft Excel and Euclid, a database management software, to update and manage a database of 30,000 members,

●Paid strong attention to detail to manage and edit large volumes of confidential information

●Used Microsoft Outlook to manage three e-mail inboxes, replied to and sorted over 2,000 emails daily

●Used Adobe Fireworks and Microsoft Word to add aesthetically pleasing features to charts for bi- weekly reports about cloud storage and corporate data center trends to be distributed to members

●Collaborated with staff/management to prioritize tasks and projects

Education and Professional Affiliation

Southern New Hampshire University (SNHU)

Bachelor of Science, Business (Expected May 2019)

Society Human Resources Management Member

Technical Skills

Software Packages: Strong Experience with Excel, Power Point and most of the MS Office Suite

Experience with: ICIMs, ADP Workforce Now Version 2-14, SharePoint, Workday, Deltek, Clear Company/HRM, SHIELD, KWIKTAG, PeopleSoft, Windows Operating System, ArcGIS 10, Euclid, Adobe Fireworks, and Counterpoint point of sale software, ADP Version 14 Certificates for Recruitment Benefits Management and Payroll Administration

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