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Sales Customer Service

Gardena, California, United States
22.00 hr
November 23, 2018

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Dennene Y. Jones-Los Angeles California



Certified Emergency Medical Technician (EMT), Certified AHA BLS, CPR/First Aid Instructor, Osha Safety Instructor, Sales Coordinator, Fleet Maintenance Management, Bus and Truck Parts Sales and Warranty Administrator with over 20 years combined customer service, management experience in the transportation industry. Extensive qualifications to include shipping and receiving, inventory control, accounts payables, receivables and collections, human resources, sales and marketing. Knowledge of Freightliner Chassis equipped with Cummins, Caterpillar and Chrysler Industrial Engines, Allison Transmissions, Dana, Dico and Aer Bea-Axles. PC Proficient, knowledge of Microsoft Office Programs, AS400, Ac-Pac Plus Accounting, Pro-Write Plus, Lotus Notes, AS400, SAP and ADP. Type 35 wpm. Employment Experience

Cintas First Aid and Safety-2016-Present

First Aid and Safety Training and Compliance Specialist Handle all first aid and safety training administrative duties to include instructor led and online classes in course topics to include CPR/AED First Aid, BBP, Forklift, Hazcom, Electrical Safety, Ladder Safety, Lock out Tag Out, Respiratory Safety and Fire Safety. Perform business to business sales calls and customer service duties. Implement advertising and marketing promotions. Perform follow-up calls to past clients, prospective clients, and new installation clients. Perform written safety demonstration seminars and safety audits for existing and prospective clients.

Joffe Emergency Services 2015- 2016

International Sales and Marketing Manager

Handle all administration duties to include but not limited to all sales, collections, customer service, advertising and marketing duties to include but limited to follow-up calls to prospective clients, perform sales presentations, use CRM (SalesForce), sales reporting and act as an ambassador for the Joffe brand.

Dee An Lee "Mobile" Live Scan Fingerprinting, Notary and CPR Certifiers 2009-2015 C.E.O/Sales and Marketing Manager

Handle all administration duties to include but not limited to all sales, collections, customer service, advertising and marketing duties with relation to the CA DOJ and FBI regulated background checks. Travel to customer locations and process fingerprints for electronic background checks through the California Department of Justice. MCI Sales and Service, Inc., Los Alamitos, California 2003 - 2009 Sales Coordinator-Customer Service Advisor

Handle administrative duties to include service center repair order processing and sales invoicing. Perform collections, process warranty claims, handle coach sales and service center financial documentation preparation, collections and processing. Prepare DMV document package for pre-owned coach sales. Prepare and execute customer contracts. Handle all branch Dennene Y. Jones-Los Angeles California


human resource functions. Act as liaison between service center and sales department.. Handle all incoming calls for sales department staff and service center management. Southern California Fleet-(Apple 1), Riverside, CA. 2003 - 2003 Service Center Dispatch

Handled incoming calls for five mobile fleet maintenance locations. Scheduled and dispatched approximately 40 road side technician work order requests. Created, verified, adjust and invoiced all work orders for technician repairs. Ordered all replacement parts for road side and on site technicians for vehicle maintenance. Controlled all incoming and outgoing repair center inventory. Performed all fleet maintenance administrative duties to include human resources, filing, accounting and typing. Consolidated all paperwork related to each job and prepared packages for monthly annual auditors.

Specialty Vehicles/Bus Services, Downey, California 1992 - 2003 Fleet Maintenance/Parts Sales Supervisor

Developed, implemented and maintained parts department for trolley, tram, bus and trailer manufacturing. Handled all administrative duties include service center repair order processing, trolley, tram and bus sales invoicing and paperwork. Performed all collections, processed all warranty claims and handled all coach sales and service center financial entity documentation preparation, collections and processing Created and oversee requests for insurance certification. Handled human resources position. Overseer of all trolley, tram and bus parts purchasing. Traveled to out of state customer locations for parts sales cold calling, warranty claims processing and maintenance contract negotiations.

• Created trolley parts sales department literature, and obtained distributorship

• Secured maintenance contracts with up to 75% of existing service center customers.

• Increased parts sales profit margin by 65% within two years of employment per weekly quota set by owner.


Emergency Medical Technician (EMT) Program

El Camino College, Los Angeles - EMT course in preparation for NREMT licensing Mechanical and Computer Aided Drafting

Centennial Sr. High School, Los Angeles - Computer aided and mechanical drafting in preparation for LACTC program-Los Angeles Community Transit Committee Los Angeles Southwest College, Los Angeles - Business Law, Accounting, Econ, Purchasing American Intercontinental University –AA Business Management Training, Skills & Seminars

• American Heart Association- CPR/AED FA BBP & BLS certifications since 2008

• Warranty Administration, Spartans Warranty Administration Program-Goshen Indiana

• Notary and Loan Doc signing Agent, National Notary Seminar and Training Course, 2004

• Vehicle Verification Specialist, California DMV Title and Dealership Training, 2005

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