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Customer Service Supply Chain

Glen Shields, ON, L4K, Canada
November 20, 2018

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**** ******* ***** ***********, ******* 647-***-****


Accomplished logistics analyst with year’s proven experience in operations, transportation, warehousing, distribution, sales, marketing and logistics for one of the largest logistics companies in the world. Highly skilled and detail-oriented professional with exceptional skills in materials management and inventory reconciliation. Proficient in use of SAP (ERP), WMS and TMS software.


Resource Management● Inventory Control● Negotiations ●Database Management

Excel (Pivot table, VLOOKUP, and Spreadsheets) ●Cost Control● Process Improvement● Problem Solving● Logistics and Supply Chain Operations● Quality Control● Product Knowledge● Freight Routing● Staff Supervision


VF Outdoor Brampton Canada .

Logistics Analyst (May 2016 – Present)

Manage and supervise inbound freight from Vendors to VF/3PL DC and outbound from DCs to customers; Retailer, Wholesaler and E-commerce ensuring on time deliveries by collaborating with internal and external stakeholders.

Create weekly and monthly Canada inbound forecast per brand for operation/management use

Verify and update POD in TMS. Approve, review and audit of carriers’ freight quotes and invoices in SAP & GTN (TMS)

Update and maintain VF Outdoor Coalition SOP regarding customs documents and transportation

Develops and maintains cost estimates, forecasts, and cost models. Supports the business through ad-hoc queries, and maintains reports from a variety of resources as specific to a department or organizational needs

Act as a superuser with various WMS & TMS E.G SAP, NGC, GTN & PKMS ETC

Coordinate domestic routing (US & Mexico origin) FTL, LTL, and Air shipments.

Manage and lead logistics projects ensuring timelines are met, budgets are contained and compliance with regulations

Monitor and track 3PL KPI's metric and W&D costs. Estimate W&D accruals and support month-end financial close for regional W&D costs

Participate in the yearly award of lanes to 3PL and maintain effective relationships with vendors/carriers. Coordinate RFP, CPFR and EDI process.

Key Accomplishment:

Saved 5 cent per lbs for LCL shipment via execution of consolidation of cargo project

Increased OTIF for inbound and outbound from 90 % to 98 % in 2017

Reduced accessorial charges by 10% saving $20,000 dollars in 2017

Ryder Canada/Imperial Tobacco Canada (ITCAN)

SNR Logistics Analyst, Brampton Ontario (Feb 2016 – May 2016) (Order Management) Contract.

Extract and analyze logistics data on daily and weekly bases to ensure on time in full (OTIF reporting) deliveries of customers orders.

Provide effective logistics data analysis with appropriate technique to identify a root cause and take a corrective measure to solve identify issues.

Build and create a customized report for various stakeholders across the chain

Monitor, track and trace inbound and outbound deliveries via channels wholesale and retail order

Coach, guide, and support to team members in completion of the daily-required task within a department.

Participate in special projects and assignments for a continuous improvement opportunities problem-solving session and peak seasonality challenges.

Audit and investigate 4PL carrier deliveries on weekly basis to our client (ITCAN).

Gather and extract logistics/order management data from multiple sources to prepare a comprehensive report.

Key Accomplishment:

99 percent On time routing of customers’ orders on daily basis nationwide.

98 percent On Time outbound deliveries of customers’ orders internally and 4PL carriers. Reduced return by 20 percent & damage shipments by 15%


Customer Service Specialist, (Logistics) Brampton, Ontario (Sept 2014- Jan 2016)

Demonstrate strong product knowledge in selling and up-selling of DHL products.

Maintain customer satisfaction with prompt and accurate responses to enquiries and regular updates, minimizing service failures.

Effectively use dispatch system (CSV) to schedule pick-ups and delivery, provide rates to both quoted and tariff customers, and communicate service standards and GEMA TMS for track and trace

Gather and present specific information to customer service team, ensuring the timely completion of traces for each tracing inquiry.

Advised customer on the required international freight documentation for their exportation and importation in accordance with International trade standard.

Key Accomplishment:

Reduced rate of bad and incomplete address by 10 % saving total estimate of $100,00 dollars in 2015

Seneca College Newnham Campus Toronto. (International Student)

Post Graduate Certificate in Global Logistics and Supply Chains. January 2014- August 2014

Logistics Data Analyst, DHL Intl Ltd Nigeria 3PL (HP Business) (April 2008-Dec 2013)

Coordinating on time inbound of HP products from Netherlands and distribution to the customers across West Africa.

Provide real-time tracking and tracing of freight movements to ensure on time delivery.

Analyzed logistics data on excel (spreadsheet) for inbound and outbound delivery

Coordinate on time pick up and delivery of customer orders with estimated time of arrival/delivery

Prepare monthly report for inbound and outbound logistics processing.

Monitor KPI metrics DHL and 4PL deliveries across chain via driver supervision and training

Assessed and prioritized order security, accuracy, and timely pick-ups and delivery.

Communicate shipping updates to suppliers, carriers, and customers via e-mail.

Update SOP for internal and external customers: vendors and carriers with ship mode in SAP.

Managed inventory in the warehouse through WMS for both inbound and outbound shipment

Accounted for inventory circle count and wall-to-wall physical inventory in the warehouse.

Identify opportunities for continuous improvement through strategic thinking, critical thinking, and analysis. Design, lead and implement programs to achieve these improvements, with little or no supervision. Administered return/exchange process from customer to supplier.

Key Accomplishments:

Reduced Logistics and Transportation cost by 15 % for inbound and 10 % outbound in 2013.

Achieved 98 % OTIF for both inbound and outbound deliveries 2012. Fill rate of 98 %.

Increased market shares from 50% to 90% within three years in the industry.


Seneca College, Toronto, Ontario, Ontario Graduate Certificate, Global Logistics and Supply Chain (2014-2014

OSPO, Nigeria, Bachelor of Science. Business Administration and Management. (Upper Class)


Business Analysis (Supply Chain Execution) (In progress)

Associate Member, National Institute of Marketing, Nigeria

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