Detail-Oriented Administrative & Patient Services Specialist

Shaneice Rash

************@*****.*** 614-***-**** Reynoldsburg, OH

SUMMARY

Seasoned professional with 23 years of experience in customer-facing and administrative roles, adept at scheduling, verifying insurance benefits, and resolving consumer inquiries. Demonstrated ability to support departmental operations and manage a call center team, ensuring compliance and efficient service delivery. Seeking a Customer Service position to leverage extensive background in patient coordination, administrative assistance, and team leadership.

WORK EXPERIENCE

Surgery Center at Easton Columbus

Admitting receptionist Aug 2022 - Present

• Efficiently manage patient check-in processes, verify personal and insurance information, and provide a welcoming and organized reception experience at Surgery Center at Easton. Discover Financial Services New Albany, Ohio

Administrative Assistant Nov 2016 - Present

• Manage executive calendar to ensure efficient scheduling and coordination of appointments and meetings.

• Facilitate the planning and execution of departmental events and activities to promote team cohesion and efficiency.

• Maintain accurate departmental records and prepare essential meeting materials to support organizational operations.

Ohiohealth Corporation Columbus, Ohio

Front Office Registrar Nov 2011 - Nov 2016

• Maintained accuracy in patient data management by reviewing and validating demographic and health information.

• Enhanced patient service by confirming appointments and managing scheduling through both telephone and direct interactions.

• Coordinated with insurance providers and external offices to verify patient benefits, ensuring proper claim processing.

Business Office Specialist Sep 2008 - Nov 2011

• Managed appointment scheduling for clinic operations, ensuring accurate and timely coordination for patient services.

• Assisted with accounts receivable processes by retrieving electronic deposit data and allocating funds to corresponding invoices.

• Performed quality control for PET/CT imaging procedures and maintained daily report balance, contributing to operational accuracy and efficiency.

Automated Health Systems Inc. Columbus, Ohio

Lead Enrollment Counselor Mar 2001 - Sep 2008

• Managed a team to deliver high-quality customer service, resolving complex issues to enhance consumer satisfaction.

• Oversaw adherence to policies and compliance regulations within a call center environment, maintaining operational excellence.

• Facilitated the onboarding and training process for new employees, contributing to team readiness and capability. EDUCATION

Brookhaven High School

College Preparatory Diploma, N/A

Columbus, Ohio

1995

Columbus State Community College

Associate of Science, N/A

Columbus, Ohio

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