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Customer Service Assistant

Paoli, IN
November 13, 2018

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Ticket / Gate Agent December 2013 – June 2014

American Airlines August 2015-September 2018

General Mitchell Airport Milwaukee WI 53219

•Ticketing, checkin, baggage • worked gate flights both express and mainline• Conflict Resolution for passengers addressing weather, mechanical, crew rests and any other forms of delay• driving jet bridges up to and away from incoming aircraft • familiar with qik, sabre and other reservation ticket programs. Staffing Coordinator December 2013 – June 2015

City of West Lafayette / Office of the Clerk

Maintained relationships between client and employees• Entered and maintained payroll, attendance and behavioral/performance as needed. (DotStaff. ADP, Kronos, Oracle, and E-Empact) • Human Resources / Administration Assistant May 2013 – December 2013 Wabash National South 350 Veteran’s Memorial Parkway South Lafayette, IN 47905

•Entered all applications and created and signed all Offer Letters • Answered payroll, orientation, and HR questions• Scheduled/conducted interviews• Ordered background checks, driving tests, scheduled medical appointments. • Created security identifications and badges• Ordered and maintained office/orientation supplies.

Property Supervisor August 2011 – August 2015

Exploration Acres 6043 Newcastle Road Lafayette, IN 47905

•Supervise property employees • Supply/Exchange/Deposit all currency during operating hours• Schedule breaks and lunches• Supervise all customer service relations and conflicts • Serve as Liaison between owners and vendors• Maintain superior professionalism in a high paced high volume location. Human Resources Admin Assistant. / Reception/ Training August 2011 – August 2012 Alorica 181 Sagamore Parkway South Lafayette, IN 47905

•HR, recruiting, background checks • Pre-employment testing• Schedule interviews/ drug screenings• Supervise all customer service relations and conflicts • Mentor and coach employees on customer service and sales• Accounts payable and receivable• Admin travel plans, expense reports • Maintain and negotiate contracts with vendors• Payroll• Attendance and disciplinary actions and reports for employees • Supervise or accommodate 90+ employees during a shift • Technical Coordinator March 2007-February 2010

Office Pride 303 Vista Drive Oolitic, IN 47459

•Intake/Create all new accounts • Onsite supervision of employees in multiple locations • Conflict resolution between clients and employees• Order and deliver supplies • Enter and disburse payroll as needed.

Resource Development/ Admin. Assistant January 2005- May 2007 Ivy Tech CC- Bloomington 200 Daniels Way Bloomington, Indiana 47401

•Attaining donation revenue • Assist with marketing, event planning, and scholarship distribution • Provide any needed support to the Resource Development Director, Dean’s, and Chancellor. Accolades / Services

Criminal Justice / General Studies Honors

President of Phi Theta Kappa and Criminal Justice Association

Sergeant at Arms Criminal Justice

Six time recipient of the Chancellor’s List

Seven time recipient of the Dean’s List

Civic Engagement Leadership, Advocacy, Volunteerism Education

Mitchell High School – Graduate

Ivy Tech Community College Associate of Science

Indiana University School of Public and Environmental Affairs References

Available upon request

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