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IT Technician

Sewickley, PA
November 12, 2018

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Experience Summary

I am results oriented with comprehensive experience in technology and training. I am skilled in critical thinking and problem solving. My professionalism and experience in team and individual work allows me to achieve organizational goals and objectives.

Education and Training

U.S. ARMY – Advanced Individual Training, Information Technology Specialist

Indiana University of Pennsylvania, Bachelor of Science in Management - Graduated December 2008

Professional Experience

TEK Systems, Crown Castle USA: Help Desk Technician

January 1, 2018 – July 2018

Answered Tier 1 support calls for all technology issues internal and external

Supported all Microsoft 360 and office products

Performed above average closing tickets with Service Now Ticketing

Utilized Active directory and remote desktop to troubleshoot and resolve issues

Collaborated with co-workers to create and maintain KB articles

US ARMY, 25 Bravo: Information Technology Specialist – LAN Manager

March, 2010 – March 2018

During Annual Training 2015

oCoordinated Soldiers to bring all signal systems to “Mission Capable” status

oConnected all peripherals, Classified and Un-Classified, to LAN

oCollaborated with Soldiers to troubleshoot VoIP and IP conflicts

Awarded ARMY Achievement Medal for performing above standards as acting NCOIC

Obtained LAN Manager I title for HHC 2BSTB 2BDE 28th ID

Trained Soldiers on networking, hardware, wire management, software, hardware and radios

Maintained signal systems deployable status by performing Preventative Maintenance Checks

CompuCom Inc., Chevron: Drilling Field/End User Support (Level 2 and 3)

May 2016 – October 2017

Supported operations team in developing and maintaining PCN using VMware vCenter

Configured/Deployed/Supported Cisco field mobile 819 routers and switches with EU devices

Acted as a secondary mobility support personal with company mobile devices (iPhone, iPad)

Processed help tickets through remedy for end users, developing KB documents for solutions

Worked with Microsoft applications and add-ins such as WebEx, and PolyCom video and audio Conferencing

Ideal Integrations Inc. Technology Engineer (NOC Engineer)

Full Time – October 2014 – May 2015

Monitored over 1400 servers with more than 200 clients using SolorWinds monitoring software

Provided backup software support for Veeam, Datto, Backup Exec, and VRanger

Using Autotask Ticketing identified and performed remote access to resolve issues

Performed remote access into physical and virtual servers/hosts to perform remediation

Utilized Active Directory to add/remove permissions reset passwords, an create and edit containers

Created documents to be added to a library of technical data for future use in repairs

Home Depot, Appliance Sales Specialist – Specialty Department

Full Time – January 2013 – October 2014

Consistently drove sales to district highs throughout the year and won numerous contests

Expected to fill in a leadership role during a time when leadership was unavailable

Received multiple “Homer Awards” for superior customer service and over achieving sales goals

Communicated goals and expectations to other appliance, plumbing, and fashion bath associates

Trained new technological innovations in the appliance industry to employees

Worked closely with vendors to fill purchase orders and complete customer orders

Best Buy, Technology Education Agent – Geek Squad

Full Time – November, 2012 – January 2013

Piloted new technology education service offered by the Geek Squad in Pittsburgh market

Educated end users on – IOS, Android, and windows, Apple OS, SLR and pocket digital cameras

Conducted seminars and one on one sessions to answer basic questions on new technology

Scheduled customers with different agents matching needs with appropriate subject matter experts

Best Buy, Consultation Agent – Geek Squad

Full Time – May, 2012 – November, 2012

Troubleshot computers brought into the store and over the phone

Utilized licensed line based tools to scan, diagnose and resolve various Microsoft/Apple computers

Mastered malware removal, hardware install/configure, software install/configure, installed OS updates and upgrades, and transfer HDD data to a backup server, and reinstall OS and updates

Best Buy, Floor Intelligence Agent – Geek Squad

Full Time – January, 2012 – May, 2012

Developed training and remedial training for computer sales personnel to sell Geek Squad Services

Piloted a new position joining BestBuy Products with Geek Squad Services

Drove sales of Tech Support subscriptions consistently ranking #1 among store

Best Buy, Sales Associate – Appliances

Full Time – May, 2011- January, 2012

Performed sales to increase overall revenue for appliance department

Received 3rd quarter store MVP for outstanding sales and excellence as an BestBuy employee

Consistently received outstanding performance reviews

Indiana University of PA, Athletics Business Office, Office Assistant

August, 2007 – May, 2008: August, 2008 –June, 2009

Consolidated athletic group funds, disbursements, fundraising, and athletic training camps funds

Organized and filed forms for state and team budgets

Created letterheads and professional documents for NCAA Division II teams and the athletic finance office

Prepared documents using all of Microsoft Offices’ products for internal and external use

Coordinated and managed athletic events along with other student game managers


Alumni member of Collegiate Entrepreneurs Organization (CEO)

Alumni member of American Association for Quality (ASQ)

Alumnus member of the American Marketing Associations’ (AMA) IUP Chapter


-CompTia Network+ (Expired)

-CompTia Security+ (Expired)

-Six Sigma White Belt

Relevant Experience

Diversified Information Technology Experience

LAN Manager for HHC 2BSTB

Systems and Network Administration

United States Army Training – IT Specialist

Security Clearance – Secret

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