STEPHANIE NEWKIRK- BULLOCK
H: 301-***-**** C: 301-***-**** ac7m1q@r.postjobfree.com
SUMMARY
Talented Patient Service Rep with a strong background in front desk, patient services. I am a patient
service rep with more than 10 years of experience with exceptional patient/customer service
background, with a strong ability to communicate effectively with patients, physicians, and customers
implementing exceptional patient services.
EXPERIENCE
02/2017 to Current Patient Service Representative lll
Johns Hopkins Radiology Bethesda, MD
At Johns Hopkins Radiology, In my role as patient service representative my
duties included providing excellent customer service, working in a busy
Radiology outpatient office facility. Daily work duties includes greeting and
registering patients, handling telephone calls, scheduling radiological
appointments, collecting referrals using Epic medical system. Duties also includes
coordinating care with technologists and ensuring an efficient and positive
experience for our patients, physicians and staff.
10/2014 to 02/2017 Patient Service Representative
Drs. Groover, Christie, and Merritt Radiology Bethesda, MD
Answers all incoming calls and is usually the first contact for referral sources and
patients.Coordinates new patient delivery schedule, greets patients in a friendly
professional manner, patient check-in, and registering them into the
system.Process patient information where accuracy and timely processing is
most important.Verifies insurance coverage.Maintains copy of current patient
files and files on referral sources.Responds to new and existing patients' requests.
Used Centricity Medical Appointment Scheduling System.
08/2010 to 10/2014 Patient Access Representative / Scheduler
RADNET ( Community Radiology Associates ) Frederick, Md
responsible for patient scheduling, reception of customers, release of
information, and preparation of film jackets for dictation, film retrieval and filing.
This position required typing and computer skills, customer reception etiquette
with all age groups, medical terminology and good communication and
organizational skills. assisted the technologist or Radiologist with customer needs.
Used Dalcon Medical Scheduling System as well as Centricity scheduling system.
06/2006 to 08/2010 Patient Care Coordinator
Shady Grove Fertility Center in Washington, D.C. Washington, DC
Provided exceptional customer service to patients and their families. Exercises
confidentiality in all areas, abiding by HIPAA rules and regulations. Collects and
verifies all demographic, Insurance and Financial information and enters
information into Electronic Medical Record (EMR). Collects co-pays,
co-insurances, deductibles and past due balances for all patients. Processes
patient intake forms and schedules follow up appointments through
EMR. Schedules patient procedures Ensures all necessary paperwork and
EDUCATION AND TRAINING
1993
1997
documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and
present at the time of service. As needed, handles phone inquiries from patients
and others, screens calls to ascertain nature and urgency of inquiry and refers
callers to the appropriate personnel. Makes appointments via telephone, patient
portal and in-person.
High School Diploma: Basic Studies
Largo High School Upper Marlboro, MD, United States
High School Diploma: Business Administration
University of Maryland College Park, MD, United States