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Customer Service Representative

Germantown, Maryland, United States
November 08, 2018

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H: 301-***-**** C: 301-***-****


Talented Patient Service Rep with a strong background in front desk, patient services. I am a patient

service rep with more than 10 years of experience with exceptional patient/customer service

background, with a strong ability to communicate effectively with patients, physicians, and customers

implementing exceptional patient services.


02/2017 to Current Patient Service Representative lll

Johns Hopkins Radiology Bethesda, MD

At Johns Hopkins Radiology, In my role as patient service representative my

duties included providing excellent customer service, working in a busy

Radiology outpatient office facility. Daily work duties includes greeting and

registering patients, handling telephone calls, scheduling radiological

appointments, collecting referrals using Epic medical system. Duties also includes

coordinating care with technologists and ensuring an efficient and positive

experience for our patients, physicians and staff.

10/2014 to 02/2017 Patient Service Representative

Drs. Groover, Christie, and Merritt Radiology Bethesda, MD

Answers all incoming calls and is usually the first contact for referral sources and

patients.Coordinates new patient delivery schedule, greets patients in a friendly

professional manner, patient check-in, and registering them into the

system.Process patient information where accuracy and timely processing is

most important.Verifies insurance coverage.Maintains copy of current patient

files and files on referral sources.Responds to new and existing patients' requests.

Used Centricity Medical Appointment Scheduling System.

08/2010 to 10/2014 Patient Access Representative / Scheduler

RADNET ( Community Radiology Associates ) Frederick, Md

responsible for patient scheduling, reception of customers, release of

information, and preparation of film jackets for dictation, film retrieval and filing.

This position required typing and computer skills, customer reception etiquette

with all age groups, medical terminology and good communication and

organizational skills. assisted the technologist or Radiologist with customer needs.

Used Dalcon Medical Scheduling System as well as Centricity scheduling system.

06/2006 to 08/2010 Patient Care Coordinator

Shady Grove Fertility Center in Washington, D.C. Washington, DC

Provided exceptional customer service to patients and their families. Exercises

confidentiality in all areas, abiding by HIPAA rules and regulations. Collects and

verifies all demographic, Insurance and Financial information and enters

information into Electronic Medical Record (EMR). Collects co-pays,

co-insurances, deductibles and past due balances for all patients. Processes

patient intake forms and schedules follow up appointments through

EMR. Schedules patient procedures Ensures all necessary paperwork and




documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and

present at the time of service. As needed, handles phone inquiries from patients

and others, screens calls to ascertain nature and urgency of inquiry and refers

callers to the appropriate personnel. Makes appointments via telephone, patient

portal and in-person.

High School Diploma: Basic Studies

Largo High School Upper Marlboro, MD, United States

High School Diploma: Business Administration

University of Maryland College Park, MD, United States

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