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Customer Service Assistant

Location:
Augusta, GA
Posted:
October 31, 2018

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Resume:

PENSOLA PARSONS

**** ***** ****** *******, ******* 30904 P: 762-***-**** ac7kd3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Machine Technician

Quality Inspector

Excellent Customer Service

Experienced in didactic groups

Case Management

Public Speaker

Job Coach

Counseling experience

Supervisory/Management

Skilled Events Planner

Skilled working with high risk population (youth, disabled & elderly)

Trained to work with individuals with alcohol/drug dependency

WORK EXPERIENCE

JOHN DEERE

2018 – Present Assembler Grovetown, GA

Assemble parts to build tractors per OSHA requirements and John Deere standards. Maintain safe working environment to include reporting safety issues, promoting solutions and improvements to quality.

DISMAS CHARITIES

2017 – 2018 Resident Monitor Augusta, GA

Monitored custody, security, control of Federal Residents at the Re-entry Center for the Bureau of Prisons.

BRIDGESTONE

2010 – 2017 Machine Technician Graniteville, SC

Performed final tire inspections to ensure quality standards are met before product (tires) were shipped/distributed to retail chain stores. Followed all safety rules, laws and regulations while operating all machinery. Uphold all OSHA standards. Maintain a safe working environment at all times. Responsible for reporting/performing all maintenance issues to proper staff in a timely manner. Member of the “Small Group Improvement Team.”

HOPE HOUSE FOR WOMEN

2008 – 2010 Counselor Assistant Augusta, GA

Monitored clients that were housed at Alcohol & Drug Treatment Facilities. Documented their progress/regression and behavioral patterns. Encouraged and mentored client by using critical thinking. Transported/Escorted clients to and from appointments and outside meetings.

GOODWILL INDUSTRIES OF MIDDLE GA AND CSRA

2008 – 2010 Job Coach Augusta, GA

Visited Training Sites for individuals with disabilities to provide assistance in reaching goals for employment. Participated in monthly staffing to review/discuss overall job performance of clients and developed a Career Action Plan for them to utilize as a guide to accomplish goals. Responsible for development and fundraising.

AUGUSTA URBAN MINISTRIES

2006 – 2007 Teen Director Augusta, GA

Planned and executed all aspects of children’s program titles “Community Kids Connection”. Organized on and off campus trips/events/camps and leisure activities. Arranged ceremonies for staff and residents. Responsible for development and fundraising.

WESTCARE GEORGIA (formerly THREE SPRINGS OF AUGUSTA)

2007 – 2008 Counselor II Augusta, GA

Under new supervisory role, supervised a shift of seven employees and 26 residents. Created work schedules for employees. Ensured Facility operated per policy and all standards of quality were met. Ensured drills and safety protocol were followed properly. Acted as liaison between staff and residents.

2001 – 2006 Direct Care I

Monitored residents of lock-down alcohol and drug treatment facility. Documented their progress/regression and behavioral patterns. Encouraged and mentored client by using critical thinking. Transported/Escorted clients to and from appointments and outside meetings.

HONORS

Elected Channel 26 News Gold Medalist winner 2008

Elected Augusta Mall’s Hometown Hero Award 2007

Voted WJBF Channel 6 Women of the Week 2006

Elected Goodwill Industries International Graduate of the Year 2005

Voted Goodwill Graduate of the Year (Locally) 2004

Elected Edgar J. Helms Graduate of the Year 2003

Voted Employee of the Month (Three Springs of Augusta) 2002

PROFESSIONAL REFERENCES

Mr. Henderson Phinizy

Bridgestone/Crew Leader

803-***-****

Known: 7 years

Mr. Jim Stiff

Goodwill Industries/President and CEO

478-***-****

Known: 15 years

Mr. Rick Herring

Augusta Warrior Project/Coordinator

706-***-****

Known: 10 years



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