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Customer Service Administrative Assistant

Bedford, TX
October 26, 2018

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Marti McCoy

**** ** ****** **** *** B

Euless TX 76040



Sweat the thing you do not because it’s your job but because it’s your reputation


To pursue an opportunity that allows me to develop my talents utilizing them to further my career


All Microsoft Office Applications Windows CRT Paradox

DEC Editorial System Xywrite “Dewar System IV”

Data Times National Libraries Archiving/Inventory System

RUMBA (insurance policy archiving system)

AS-400 (warranty program)

Agent Dashboard (Farmer’s Ins. program)



Many years as administrative assistant, customer service support, superb phone etiquette, call center experience, multi-tasking, proficient computer skills, some personnel experience, payroll experience, insurance experience in long-term health care as well as basic home, auto, life & fire.


Have 5 generations of nurses in my family giving me some basic knowledge of medical terminology. I was in fact my mothers study buddy while in junior high school for her to become a full scholarship LVN.


Have spent the last 21 years as a bartender at Billy Bob’s Texas part-time job providing excellent customer service & a Master of Mixology. I’ve held this position many years at the same time of my positions within Corporate America.


2006 to 2007 Warrantech Consumer Products

Lamp Department Liaison providing replace parts/appointments for repairs to customers who purchased extended warranty coverage

2004 to 2005 Farmer’s Insurance Group

Sherry Kelch Insurance

Office Assistant CSR

Service support to policy holders

2002 to 2004 Aegon Insurance/

TransAmerica LTC Division

Policy Analyst Prepare changes to current policy coverage

Customer Service support to policy holders High volume call center (minimum daily quota required to maintain position) All while adhering to HIPPA Protocol

2000 to 2001 Sodexho Marriott Services

Created multi-million dollar sales proposals for food services and school facilities maintenance

1999 to 2000 Fort Worth Business Press Administrative Assistant to Publisher Insurance Administrator including all G&A Supported Sales Executives with proposals and sales materials, payroll/PTO and vacation requests all while adhering to HIPPA Protocol

1987 to 1999 Fort Worth Star-Telegram Hometown Star

Administrative Assistant to Publisher

Acting Office Manager

Handled payroll/vacation time for staff

Archived and tracked all single copy sales/back issues

Created ad count and revenue reports for Publisher and Vice Presidents of Star-Telegram

Special Features

Support special features Director with research

Archived and tracked sections/back issues

Created revenue reports

Assistant Special Event Coordinator

Create proposals for upcoming events and shows

Photo Sales

Sales of custom reprints

Input data from daily news stories into Data Times national archiving system

Archive photo negatives/story clippings for future research

Audit and deposit finances acquired by sales


Collected and prepared Bulletin/Agenda columns, Garden Date columns, Volunteer and Above the Crowd Columns

Researched customer inquiries

Placed information/verification calls for all Letters to the Editor

Typed and formatted Cheers and Jeers columns as well as Letters to the Editor

Completed computerized logbooks for editorial writers as well as for Life and Travel news sections

Sent budget line-up for sections to daily management meetings

Scrolled wire services for wire columns to be used in daily editions of Life sections

Customer Service

Sorted and distributed mail throughout downtown offices

Stock and sell back issues of newspaper

Mailed requested back issues/stories to customers

Sold Star-Telegram paraphernalia to customers

Answered multi-line phone for customers calls

Totaled daily news issue sales and register close-out in evenings

Personnel Department

Answered multi-line phones and delivered messages

Accepted applications for employment, filing, typing, Updated confidential personnel records

Adhering all actions according to HIPPA Protocol


Don and SuzAnn Moore - friends and former coworkers at Fort Worth Star Telegram and Hometown Star 214-***-****

Joe Whitlock - friend and former coworker at Billy Bob’s 817-***-****

Justin Reynolds - former manager 817-***-****

Shannon Adair Taylor - friend and former coworker at Aegon Insurance 682-***-****

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