An ambitious Business and Quality Assurance Professional with expertise in
Communication, Customer Service, Team Building, System Application Testing,
Test Cases/Use Cases/User Stories, Scrum and Waterfall methodologies;
seeking to incorporate skills to heighten a company's competitive
Business Analysis Quality Assurance
Quality Analysis Salesforce
Microsoft SQL Server SAP Crystal Reports
SAP PowerBuilder Robo Help
SQL Database Team Foundation Server (TFS)
SWOT Analysis Bone Marrow System (BMS)
Lab Information Systems (LIMS) Waterfall and Scrum Methodologies
Personal Genomics System (PGS) C++/Object Oriented Programming
Test Cases/Use Cases/User Stories Microsoft Visual Studio Test
Sybase SQL Server Professional / Microsoft Test Manger
Microsoft Active Directory
Microsoft Office Suite(Excel, Microsoft Visual Studio Test
PowerPoint, Word, Access, Sync, and Professional/Microsoft Test Manager
Outlook) System and Application Training
COBOL Customer Service and Technical
Solstas 360 Support
System and Application Testing Software Development Life Cycle
Risk Analysis, Risk Mitigation Data Analysis
QA Software Analyst (LabCorp DNA Identification Testing, Burlington,
NC) 12/2013 -
. Tested new and existing applications, using SAP PowerBuilder/
Microsoft SQL Server.
. Created help files for in house application, such as Bone Marrow
System (BMS), using Robo Help.
. Wrote scripts to remove and update specimens from different statuses
within Microsoft SQL and Sybase SQL databases.
. Generated weekly and monthly reports for Accession, Paternity and
Billing, using SAP Crystal Reporting.
. Attended Quality Assurance (QA) meetings and provided status updates
on new software features.
. Detected and recorded issues/bugs for Personal Genomics System (PGS),
using Microsoft Test Manager.
. Developed test cases, use cases and user stories based on
. Provided assistance with Lab Information Systems (LIMS) and general
help desk inquiries.
. Generated data for testing.
Help Desk Administrative (Solstas Lab Partners, Greensboro, NC)
06/2012 - 11/2013
. Submitted and logged incoming and outgoing calls for clients in Manage
. Provided user accounts for internal and external users.
. Installed Microsoft office Suite (Word, Excel, Access, Sync, Outlook
and PowerPoint), Adobe, and clinical applications, such as Solstas 360
. Updated web browsers and setup proxies for clients and staff
. Setup network connections for Dymo and Oki printers through remote
. Transmitted results to various clients through their Electronic
Medical Records System (EMRS).
. Merged patient demographics electronically through Solstas 360
. Managed and enabled security access companywide, using Microsoft
. Configured auto print and auto faxing for clients.
. Conducted training with executive account/customer relation managers
for new client setups.
Customer Service Representative (Solstas Lab Partners, Greensboro,
NC) 12/2010 11/2013
. Submitted and logged incoming and outgoing calls for clients in
. Ordered tests and collected specimen requirements.
. Performed credits and re-accessioned specimen results through the
. Faxed results to clients and provided turnaround time for tests.
. Confirmed and verified tests from the requisition orders through Free
. Provided stat, critical and non-urgent results to physicians.
UPS Help Desk Mentor (NCO Call Center, Greensboro, NC)
. Conducted risk analysis and created risk mitigation plans.
. Assisted customers on technical issues with UPS Worldship and web
. Handled escalated calls, for technical and customer service issues.
. Logged calls regarding printer setups, software installations, and
. Conducted quality assurance; tested and analyzed new applications.
. Trained and assisted team members with technical solutions.
. Evaluated UPS's system to determine needed features for existing
. Developed advanced tools for end users to create better customer
. Provided detail and accurate information on tracking statuses of
. Elicited customer requirements through interviews.
. Initiated refunds, claims on missing shipments.
Inventory Supervisor (RGIS Specialists, Greensboro, NC)
. Orchestrated store evaluations with district managers and store
. Developed proactive loss preventive measures, saving stores over $3000
. Created and maintained Excel worksheets and in-house database with
inventory from stores.
. Managed inventory organizations and scheduled employees.
. Performed systems data downloads and uploads.
CERTIFICATES / CERTIFICATIONS
Scrum Fundamental Certified (SFC) 645710
Six Sigma Yellow Belt 642611
EDUCATION: Strayer University, NC 09/2013
MBA in Business Administration
North Carolina A&T State University, NC
BS in Management Information Systems