Manecia Hall

**** ******** ***** - **********, ** 27406 - (M) 336-***-**** -

ac7gvj@r.postjobfree.com

An ambitious Business and Quality Assurance Professional with expertise in

Communication, Customer Service, Team Building, System Application Testing,

Test Cases/Use Cases/User Stories, Scrum and Waterfall methodologies;

seeking to incorporate skills to heighten a company's competitive

advantage.

Skills

Business Analysis Quality Assurance

Quality Analysis Salesforce

Microsoft SQL Server SAP Crystal Reports

SAP PowerBuilder Robo Help

SQL Database Team Foundation Server (TFS)

SWOT Analysis Bone Marrow System (BMS)

Lab Information Systems (LIMS) Waterfall and Scrum Methodologies

Personal Genomics System (PGS) C++/Object Oriented Programming

Test Cases/Use Cases/User Stories Microsoft Visual Studio Test

Sybase SQL Server Professional / Microsoft Test Manger

Microsoft Active Directory

Application Training

Microsoft Office Suite(Excel, Microsoft Visual Studio Test

PowerPoint, Word, Access, Sync, and Professional/Microsoft Test Manager

Outlook) System and Application Training

COBOL Customer Service and Technical

Solstas 360 Support

System and Application Testing Software Development Life Cycle

Risk Analysis, Risk Mitigation Data Analysis

QA Software Analyst (LabCorp DNA Identification Testing, Burlington,

NC) 12/2013 -

. Tested new and existing applications, using SAP PowerBuilder/

Microsoft SQL Server.

. Created help files for in house application, such as Bone Marrow

System (BMS), using Robo Help.

. Wrote scripts to remove and update specimens from different statuses

within Microsoft SQL and Sybase SQL databases.

. Generated weekly and monthly reports for Accession, Paternity and

Billing, using SAP Crystal Reporting.

. Attended Quality Assurance (QA) meetings and provided status updates

on new software features.

. Detected and recorded issues/bugs for Personal Genomics System (PGS),

using Microsoft Test Manager.

. Developed test cases, use cases and user stories based on

requirements.

. Provided assistance with Lab Information Systems (LIMS) and general

help desk inquiries.

. Generated data for testing.

Help Desk Administrative (Solstas Lab Partners, Greensboro, NC)

06/2012 - 11/2013

. Submitted and logged incoming and outgoing calls for clients in Manage

Engine.

. Provided user accounts for internal and external users.

. Installed Microsoft office Suite (Word, Excel, Access, Sync, Outlook

and PowerPoint), Adobe, and clinical applications, such as Solstas 360

(Lab System).

. Updated web browsers and setup proxies for clients and staff

workstations.

. Setup network connections for Dymo and Oki printers through remote

logins.

. Transmitted results to various clients through their Electronic

Medical Records System (EMRS).

. Merged patient demographics electronically through Solstas 360

clinical system.

. Managed and enabled security access companywide, using Microsoft

Active Directory.

. Configured auto print and auto faxing for clients.

. Conducted training with executive account/customer relation managers

for new client setups.

Customer Service Representative (Solstas Lab Partners, Greensboro,

NC) 12/2010 11/2013

. Submitted and logged incoming and outgoing calls for clients in

Salesforce.

. Ordered tests and collected specimen requirements.

. Performed credits and re-accessioned specimen results through the

clinical system.sew

. Faxed results to clients and provided turnaround time for tests.

. Confirmed and verified tests from the requisition orders through Free

Viewer.

. Provided stat, critical and non-urgent results to physicians.

UPS Help Desk Mentor (NCO Call Center, Greensboro, NC)

08/2008-12/2010

. Conducted risk analysis and created risk mitigation plans.

. Assisted customers on technical issues with UPS Worldship and web

based applications.

. Handled escalated calls, for technical and customer service issues.

. Logged calls regarding printer setups, software installations, and

system errors.

. Conducted quality assurance; tested and analyzed new applications.

. Trained and assisted team members with technical solutions.

. Evaluated UPS's system to determine needed features for existing

applications.

. Developed advanced tools for end users to create better customer

service.

. Provided detail and accurate information on tracking statuses of

packages.

. Elicited customer requirements through interviews.

. Initiated refunds, claims on missing shipments.

Inventory Supervisor (RGIS Specialists, Greensboro, NC)

08/2004-06/2007

. Orchestrated store evaluations with district managers and store

managers.

. Developed proactive loss preventive measures, saving stores over $3000

dollars/month.

. Created and maintained Excel worksheets and in-house database with

inventory from stores.

. Managed inventory organizations and scheduled employees.

. Performed systems data downloads and uploads.

CERTIFICATES / CERTIFICATIONS

Scrum Fundamental Certified (SFC) 645710

Six Sigma Yellow Belt 642611

EDUCATION: Strayer University, NC 09/2013

MBA in Business Administration

North Carolina A&T State University, NC

05/2006

BS in Management Information Systems

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