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Mystery Shopping

Jakarta, Indonesia
October 20, 2018

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Kompleks Batan No.D/* RT.07/05

Pasar Minggu Jakarta 12520

Cellular Phone: 089*********



**** ********** ** ********* *********** Polytechnic Diploma Degree

Depok, West Java Department: Accounting

Program of Study: Banking


PT.Market Research Indonesia - Jakarta

May 2016 to December 2017

Business Jakarta Regional Head of a research company

A Regional Head major task is assisting operational director to conduct a research project to client.

Coordinating with project supervisor by planning, monitoring, controlling progress of multiple projects in daily basis.

Enlarge team member to support specific project.

Building good relationship with other divisions.

Weekly and monthly reporting project progress to Research Division

PT.Market Research Indonesia - Jakarta

January 2008 to 2016

Supervisor of a research company

A Team Leader major task is conducting a research project to a bank, as a client, in mystery shopping method. Team Leader has to lead 30 to 100 observers and witnesses in Jakarta or other cities in Indonesia to obtain a certain data and information regarding the service quality of a bank as a public service company. The data is using to build a better banking service and personnel quality.

A Team leader minor task is along with observer must visit a branch office as a common customer in order to observe:

The quality of banking personals: security, customer service and teller in aspect of performance, capability, speed and accuracy of service as well as bank office current condition. The observation is then converted into a report.

The report is delivered to Field Manager and Research Executive in detail conversation during the visit, along with office layout and transaction vouchers or brochures/booklet. Team Leader has to make sure that report is complete and accurate.

Achievement: The Best Observer for 2008

PT.Awwabina - Jakarta

October 2005 to December 2007

Accounting staff of a low-middle enterprise:

Handling daily financial transaction regarding company’s bank account including payment with check or other banking instrument.

Responsible for accurate monthly payroll both salary and overtime pay.

PT.Istana Argo Kencana - Jakarta

October 2005 to 2009

Freelancer for Data Entry of electronic manufacturer company:

This is an in-house job, that using MS Access and MS Excel application. The customer data in guarantee card is converted into data on the program. As result the document along the data in the flash disk is delivered weekly.

Taylor Nelson Sofres - Jakarta

March 2004 to October 2005

Interviewer of a leading marketing research company:

Conduct a survey or research on certain product, service or regulation released by client to respondent in certain orders and make sure it should have been completed within time line.

Contact most appropriate respondent either by phone or face to face interview or even invite most prospect customer in a group of discussion.

Collecting and probing full information required from respondent to be used as a cumulative opinion. Information is required in order to build a better marketing strategy.

PT.Fikasa Futures - Jakarta

October 2004 to December 2004

Business Executive of a Malaysian futures exchange company

Offering a customer to gain benefit in a future cross rate exchange transaction.

Running transaction by using updated data and graphics to gain optimum benefit in each closing transaction.

Always report transaction condition to customer either in benefit or loss.

Achievement: Top gainer of the month

CV.Trijaya Utama - Jakarta

June 2003 to October 2003

Direct Sales Representative of ABN Amro Credit Card Sales Agency

Direct selling to a walk-in customer in an event at Department Store conducted by agency

PT.Bank Bali – Jakarta Business Unit

June 1996 to March 2003

Back Office Staff responsible for day-to-day branch administration and operation as follow:

Documentation: Enter all complete vouchers, receipt and printed report to folder in daily basis. If it has not been completed, make a note.

Operation: Process and enter all following transaction accurately onto JHA Accounting System and maintain document related to the transaction.

1.Local clearing, RTGS (Real Time Gross Settlement), PDC (Post Dated Check), inter city clearing and In House check.

2.International Remittance and domestic transfer transactions.

3.Daily reloading ATM cash.

4.Travelers Check sell/buy transaction

5.Monthly Payroll service and tax payment service

6.Maintain Time Deposit and Demand Account

Audit: Make sure that all transactions met company’s SAP and assist Branch Manager in preparation for audit.

Achievement: The best worksheet and document administration in Jakarta Business Unit for audit contest, for 2001 and 2002 according to the opinion from extern and intern audit team. The contest was organized by Board of Director to avoid banking fraud.

PT.Bank Bali-Jl.Balikpapan Branch, Jakarta

November 1995 to May 1996

Customer Service, responsible to serve customer needs and selling banking products.

PT.Bank Tabungan Negara-Depok Branch

February to April 1995

Data Entry Staff responsible for sorting, updating-into computer-customer database and account reconciliation between Post Office across Depok and BTN.


Jan-May 2006

Brevet A-Tax Training in LP3I, Jakarta

April 2000

American Express Travelers Check training in Bandung, by Amex

May 1999

Customer Service Program/Multi Skill in Jakarta, by Bali Bank


Back Office Program in Jakarta, certified by Bali Bank

December 1995

Customer Representative Program in Jakarta, organized by Bali Bank

1989 to 1992

General English Course at Indonesia-America Foundation in Jakarta

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