Customer Service Shift Lead
Resume:
Riley Wyatt
Lewis Center, Ohio, 43035
**************@*****.***
EXPERIENCE
Chuys, Polaris Parkway— Hostess
June 2020- May 2022
●Swiftly and gently addressed any guest concerns, only escalating it to the management when necessary.
●Coordinated 50-75 reservations and waitlist per shift through phone, email, or GetWisley (online platform).
●Worked with my team to help maintain the high standards of customer service during high volume rushes.
Chuys, Polaris Parkway— To- Go
June 2020- May 2022
●Communicated with guests over the phone and in person about the menu about what they would like for their order(s).
●Operated the to go station including taking orders, handling payment, and delivering food in a prompt but friendly manner.
●Turned my checks one and half times faster than the restaurant requirements.
Marcus Theaters- Shift Lead
May 2022- February 2024
●Train and mentor new employees and bring them up to speed while also working with established employees to improve the workplace.
●Answer customer questions and resolve issues properly and promptly.
●Monitor employees for stand, usher and box. Relocating staff and their duties to maximize customer service, coverage, and efficiency.
SKILLS
Organized
Able to keep focused on the task at hand
Ability to learn quickly
Teamwork- able to work alongside others efficiently
Group Leadership
Training- I successfully trained several workers.
Customer Service
Leadership
Communication
EDUCATION
Highscool — Highschool Diploma
May 2022
College-
Marketing Cert.
May 2024
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