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Sales Customer Service

Location:
Bangalore, Karnataka, India
Posted:
October 19, 2018

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Resume:

AKSHATHA.S

No**B, **nd Block *nd cross, *st Floor, Rajajinagar Bangalore 21

Ph: 91-974*******, Email: ac7fex@r.postjobfree.com, DOB-06/08/1988

General Management Competencies

Business Development Presentations Team Building and Leadership Customer Service

Technical Competencies

Microsoft Office Products

Languages Known

Read, Write and Speak-English, Kannada.

Speak - Hindi.

Objective:

To aim high and achieve the top notch in whatever I do. To put the best foot forward and to use the skills and knowledge gained over the years. To benefit the organization that I would be working for.

Professional Experience

Princeton Review (Sr. Admission Counselor from 16th Sep 2015 to Till Date)

-Roles & Responsibility: (Sr. Admission Counselor)

1.Target Achievement (Sales)

• Execute target achievement plan for all product.

• Tracking all Leads & maximizing conversion percentages by efficient team management.

• Maximize multi product Sales

• Support the Sales Team with Closures

2. Customer Satisfaction (Service)

• Ensure CSAT achievement by providing quality delivery .

• Support Admission Advisor by handling escalated Admission Service Customers.

• Ensure all Customer Complaints are closed within SLA.

3.Operations

• Optimizing batch planning .

• Manage daily operational activities.

• Sop compliances.

• MIS and reporting on NAV & Ensure inventory management

4.Centre & Team Management

Ensure inventory management.

Work closely with regional operations and BD team.

Facility Management and Centre administration for smooth business continuity.

SG Institute of Management Studies (Group of SGS People sources) (Team Manager from Feb 14th 2014)

Roles & Responsibility:

Day today activities and guidance for team members.

To sets targets, implement guidelines, and assist with any issues the employees have.

To ensure that all members understand the team objectives and work together to achieve it.

Constantly monitor the team to ensure that everyone works towards the same goal.

Generate new business and raising awareness of other company products/services.

Working closely with Group marketing to develop marketing campaigns to support

Sales Strategy

Analyze the Market scope and requirements.

Inspire and motivate team members

Involved in recruitment process.

Review meeting PPTS.

Shree Mahalasa Distributors (Sales Coordinator stockiest of HUL Distribution)

Feb 16th 2011 to Feb 12th 2014

Roles & Responsibility

Maintain the cash register to complete customer transaction

Handle salesman activity report

Resolve customer complaints with the limited period & almost to their satisfaction

Ensure that deliveries in time

Update day to days cash reports & maintain the records

Qspiders (Student Counselor from Oct 5 2009 – Feb16 2011)

To counsel inquiries

Responsible for student enrollment and training

Involved in recruitment process.

Handled all official company correspondence

Compiled student database with periodical updates

Typed all company correspondence

Telecalling & Review meeting PPTS

Educational Background:

Qualification

Affiliation

Institution

Year-of Pass

MBA

Mysore University

Mysore University

2016

BBA

Bangalore University

Dr CV Raman University

2009

2nd PUC

Karnataka

Pre-University Board

Aurobindo Women’s P.U.College, Bangalore

2006

SSLC

Karnataka

secondary Education Board

East West Public High School

2004



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