Patient Care Customer Service

MICHAEL MILES

** * **** ******, *** A, Columbus, Ohio 43203 c ***********@*****.***

Independent Field Tech Representative-Insurance Auditor/Healthcare/Wellness Counselor Currently, A highly experienced Patient Care manager, Wellness Counselor, Medical Chart Auditor, and IT Support certificate from Google/Coursera, who has demonstrated the ability to work with diverse teams of professionals and clients to new levels of success in Healthcare, cutting-edge patient care in Post-Surgical/Bariatrics, and fast-paced environments. Strong technical and business qualifications with a track record of more than 15 years of hands- on experience in accounting, strategic planning, business development, project and product management. Proven ability to successfully analyze an organization's critical business and IT requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service satisfaction.

ACCOMPLISHMENTS(AT A GLANCE)

Industries SKILLS UTILIZED

Healthcare Patient Care/trainer/transportation/blood draws/EKGs/ 17+ years Specimen Collection -Urine, stool, sputum, blood, nasogastric, Tests-Blood sugar, Cholesterol, liver function, BMI, Body fat, software and technology utilization, work independently as well as part of a team, wellness counselor, biometric screener, medical information gatherer, and supervisor/manager.

Independent Contractor Accounting/customer service/basic web design/sales/auditing/IT 15+ years

& Software utilization

Computers/IT Built/format/troubleshoot/data entry/build websites/data entry. 15+years Laboratory Technician/chemist/Quality Control/research, organized studies. 5+ years Restaurant Waiter/busboy/cook/trainer/supervisor/manager 16+ years Hotel Bellman/valet/doorman/bartender 3 years

Factory Trainer/line supervisor/sorter/package handler/shipper 2 years Organizations Marketing, fund raising, salesman, event organizer 10+years College Founding member of few organizations such as Campus Partners; Project Community, as well as arts organizations, committees to bring about needed change at The Ohio State University area & Transylvania University, such as new RPAC, Student Union. Gateway, & Awareness/image issues/Community Inclusion. Skills: Adaptable, organizer, creative, detail oriented, trainer/educator, artistic performer, marketing, fundraiser,website building, independent thinker, team player, and raw untapped talent. PROFESSIONAL EXPERIENCE

AMAZON FLEX AUGUST 2015-PRESENT

DELIVERY FOOD AND PRODUCTS TO AMAZON PRIME MEMBERS WITHIN 1-2 HR GUARANTEE. CIOX HEALTH/HEALTH FITNESS/ADURO/ONSITE DIAGNOSTICS MAY 2014-PRESENT AUDITOR/FIELD REPRESENTATIVE/INDEPENDENTLY GATHER DATA VIA VARIOUS HEALTHCARE SOFTWARE THROUGHOUT OHIO FOR INSURANCE PURPOSE, AS WELL AS TEST INDIVIDUALS, EDUCATE AND PROMOTE WELLNESS. FRANKLIN COUNTY BOARD OF ELECTIONS MAY 2015-PRESENT CURRENTLY VOTING LOCATION MANAGER(VLM), PREVIOUSLY VLD, VOTING MACHINE CAPTAIN, VOTING MACHINE JUDGE: MANAGE STAFF, FOLLOW GUIDELINES, OPEN & CLOSE THE POLLS, DOCUMENTATION, INVENTORY, SECURITY, CUSTOMER SERVICE CEO/Owner/Contractor Columbus/OH July 2004-Present CEO/Owner, Contractor & Salesman/Advertising, Marketing & Web master/Inventory, Tax prepare r, & Account Management Mount Carmel, Trinity Health Columbus/OH October 2010-March 2015 Patent Care Associate/Assist fellow team members with their daily routine/Organized daily routine in patient care setting Patient Care Associate/Research Technician Ohio State University Columbus/OH May/1995 -July 2003 Patient Care Associate (Medical Intensive Care Unit, 7 years)/Assist fellow team members with their daily work routine/ Perform patient care on a daily basis in an acute patient care setting/Organized and prioritized daily routine in patient care needs/Research Assistant & Volunteer (Emergency Department, 2 years)/Performed laboratory tests on samples & recorded the data, Observed, assisted Physicians in assessing/treating their ER patients/Assisted Physicians in their research- Hemorrhagic Shock & Epinephrine

Contracted Long Term/Stability Chemist Adria Laboratories Columbus/OH. February 1991 – July 1993 Researched/compiled data reports to Food & Drug Administration/Analyzed product data for continuation/termination of testing/Developed LOTUS spreadsheets for data collected from tested products/Scheduled the laboratory testing of marketed products Contracted Research/Laboratory Technician Proctor & Gamble Company Cincinnati/OH January 1989 – August 1990 Performed laboratory tests/compiled data on products/Prepared product for accelerated studies /Developed statistical reports for Department Heads & Engineers

EDUCATION

Certificate in Personal Training (current Since 2004) American Sports and Fitness Association

Certificate in Massage Therapy,( Since 2004)

US Career Institute, Denver Colorado

IT Support Certificate, (2020)

GOOGLE/Cousera online

First Aid/CPR Certificate (2022)

Certificate in PATIENT Care Associate

The Ohio State University (1995)

Columbus Sate Community College (2010)

High School Diploma(1980)

Carroll County High, Carrollton, Kentucky

Bachelor of Science in Nutrition(1999)

Associates in Mathematics(1999)

The Ohio State University, Columbus, Ohio

Studying Nursing (2014)

Columbus State Community College

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