Security Operations Incident Response Engineer

David Kitsmiller

Columbus, OH 614-***-****

****************@*****.*** https://www.linkedin.com/in/david-kitsmiller-47167237/

Incident Response / Security Operations Analyst

Utilize In-depth Analysis for Reliable and Perspicuous Communication

Conduct thorough research and inquiry into activities affecting communication and document threats. Demonstrate persistent and creative focus.

Professional Experience

Valvoline Retail Services, Columbus, Ohio

Incident Response Engineer 2022-Present

Investigate Cyber incidents promptly, identifying and mitigating potential security breaches to uphold data integrity and minimize risks.

Create and update comprehensive procedure documentation to enhance team efficiency and facilitate seamless knowledge transfer within the organization.

Play a pivotal role in the on-boarding process, providing essential training and mentorship to new hires, particularly during summer intern recruitment periods, contributing significantly to the development of a skilled and cohesive team.

Transition into a Cybersecurity engineering role, focusing on deploying, updating, and managing essential tools such as CrowdStrike to ensure the optimal functioning of Cybersecurity systems and tools.

AEP, Columbus, OH

Security Operations Center Analyst 2020 – 2022

Researched phishing emails for email headers, tracing back to threat actor.

Reverse-engineered Malware in sandbox environment for analysis to better understand threat and solution needed.

Utilized Cyberkill Chain and Mitre ATT & CK methods for assisting in malware capture and prevention techniques.

DISCOVER CARD, New Albany, OH

Dialer Analyst / Administrator 2012 – 2020

Collaborated with various levels of delinquency, ensuring dialing strategy was implanted correctly.

Monitored 500+ end users on daily basis, verifying taking calls and supporting best use of company time.

Analyzed historical data, including metrics met, accounts dialed, and number of phone calls made, illustrating full picture of each representative’s dialing and maintaining efficiency.

Explained each department dialing strategy to upper management, clarifying understanding of needs of manager or department.

Additional Related Experience

DISCOVER CARD, New Albany, OH

Senior Account Manager

MORTGAGE MANHATTAN GROUP, New Albany, OH

Mortgage Banker

CHASE BANK, Columbus, OH

Mortgage Counselor

IQOR, Columbus, OH

Collections / Customer Service Lead

PAPA JOHN’S PIZZA, Reynoldsburg, OH

Assistant Store Manager

PARKSIDE BEHAVIORAL, Gahanna, OH

Cook / Kitchen Manager

BOB EVANS, Reynoldsburg, OH

Kitchen Prep

CHEESECAKES AND SUCH, Columbus, OH

Baker

Areas of Interest

Various Virtual Machines, Cybersecurity Home Lab

Volunteer Mentor Willow Ridge Therapeutic Riding Facility

Education

Bachelor of Science (BS), Computer Network Security, Wilmington University, New Castle, DE, 2020

Certificate of Digital Evidence Discovery / Digital Investigation

Associate of Arts (AA), Culinary Arts, Hocking College, Nelsonville, OH

September 17, 2019

Re: Letter of Reference for David Kitsmiller

To Whom It May Concern:

I am writing this letter of reference to call to your attention a student with communications skills that distinguish him from others at Wilmington University. Mr. Kitsmiller is a top student in an advanced legal studies course entitled, Cyberlaw. He continues to be a research scholar and inspires other students to do well academically. He works well with other students and has oral and written communication skills that place him in the top 1% of students at Wilmington University.

Mr. Kitsmiller will prove to be a strong worker meeting all the challenges stemming from his chosen career path. He developed his communication skills in courses best suited to his major field of study. His class work signifies an attention to detail along with a concern for reaching all of his career goals. It is with enthusiasm that I recommend David Kitsmiller for the criminal justice internship because he is a true Leader.

Sincerely,

Renee Pistone

Renee A. Pistone, JD, MBA, Ph.D.

Legal Studies Faculty

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