ODUSOLU, ADEBAYO SOLA

*, ***** ****** ***-*** Lekki, Lagos State.

Telephone: +234**********, +234**********

E-mail: ac7f99@r.postjobfree.com

OBJECTIVES

To secure a Customer Service personnel position in an organization which offers a professional working environment where my positive personality and excellent customer service skills can help to maximize customers’ satisfaction and keep the company’s brand positive in the mind of the customers. And also enables to grow as a value-driven, proficient customer centric staff while meeting the organization’s goals.

PERSONAL PROFILE

Date of Birth: 14th April, 1986.

Sex: Male

Marital Status: Married

Nationality: Nigerian

Hobbies: Reading, Travelling, Meeting People

EDUCATION AND TRAINING

Premier Vocational Training Institute (PVTI)

Certificate of Completion on “How May I Help You Training” July,2015

Tai Solarin University of Education, Ijagun, Ijebu Ode, Ogun State.

B.A (Ed.) History and Diplomatic Studies (Second Class, Lower Div.) Sept.,2012

Ebenezer Comprehensive High School, Ifako-Ijaiye, Lagos.

WAEC Senior Secondary School Certificate June,2004

PROFESSIONAL QUALIFICATION

Premier Vocational Training Institute (PVTI) Customer Service Certification

Member, Institute of Public Diplomacy and Management (IPDM)

WORK EXPERIENCE

CNSSL, MTN Nigeria, Mayfair Ajah, Lagos.

Inbound Call Centre Agent 2015-2017

Responsibilities

Identify gaps in a customer’s records and then collecting information fill them in the gaps.

Screening calls, and handling 'wafflers’ and ‘insistent’ callers.

Assisting customers in making decision about a product or service to buy.

Maintain and updating customer databases.

Keeping accurate records of discussions or correspondence with customers.

Ccsnl, Airtel Customer Care Representative, Lekki, Lagos.

Outbound call center agent 2014 -2015

Responsibilities

Assisted customers in identifying their problems and advising them on their decisions.

Demonstrated interest in customers by carefully listening for their key concerns and resolving their problems.

Effectively handled irate customers and complaints in a friendly and patient manner.

Liberty secondary commercial academy, ibadan, oyo state. (Nysc)

Subject teacher 2013 - 2014

Responsibilities

Taught government and civic education to students in ss2 and ss3.

Assisted students to become independent and collaborative learner.

Acted in the capacity of a year tutor to ss 2.

PROFESSIONAL SKILLS

Siebel Software.

Agility packages.

Account and Order management.

Service Management, Sales Service, Quality Support Service.

MS-Word, MS-Excel, MS PowerPoint.

Ability to use Customer Relation Management (CRM).

INTERPERSONAL SKILLS

Excellent oral and written communication prowess.

Self-driven and results-oriented.

Highly innovative with excellent problem solving-skills.

Customer centric

Team spirited and ambitious.

Fast and Curious Learner.

Bi-Lingual proficiency.

REFEREES

Dr. Segun Ajibewa

Head, Human Resources and Admin.

Continental Reinsurance Plc.

080********

ac7f99@r.postjobfree.com

Prince Agbenike B. D.

C. E. O. Avidan Support Group, Lagos.

080********

ac7f99@r.postjobfree.com

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