ODUSOLU, ADEBAYO SOLA
*, ***** ****** ***-*** Lekki, Lagos State.
To secure a Customer Service personnel position in an organization which offers a professional working environment where my positive personality and excellent customer service skills can help to maximize customers’ satisfaction and keep the company’s brand positive in the mind of the customers. And also enables to grow as a value-driven, proficient customer centric staff while meeting the organization’s goals.
Date of Birth: 14th April, 1986.
Marital Status: Married
Hobbies: Reading, Travelling, Meeting People
EDUCATION AND TRAINING
Premier Vocational Training Institute (PVTI)
Certificate of Completion on “How May I Help You Training” July,2015
Tai Solarin University of Education, Ijagun, Ijebu Ode, Ogun State.
B.A (Ed.) History and Diplomatic Studies (Second Class, Lower Div.) Sept.,2012
Ebenezer Comprehensive High School, Ifako-Ijaiye, Lagos.
WAEC Senior Secondary School Certificate June,2004
Premier Vocational Training Institute (PVTI) Customer Service Certification
Member, Institute of Public Diplomacy and Management (IPDM)
CNSSL, MTN Nigeria, Mayfair Ajah, Lagos.
Inbound Call Centre Agent 2015-2017
Identify gaps in a customer’s records and then collecting information fill them in the gaps.
Screening calls, and handling 'wafflers’ and ‘insistent’ callers.
Assisting customers in making decision about a product or service to buy.
Maintain and updating customer databases.
Keeping accurate records of discussions or correspondence with customers.
Ccsnl, Airtel Customer Care Representative, Lekki, Lagos.
Outbound call center agent 2014 -2015
Assisted customers in identifying their problems and advising them on their decisions.
Demonstrated interest in customers by carefully listening for their key concerns and resolving their problems.
Effectively handled irate customers and complaints in a friendly and patient manner.
Liberty secondary commercial academy, ibadan, oyo state. (Nysc)
Subject teacher 2013 - 2014
Taught government and civic education to students in ss2 and ss3.
Assisted students to become independent and collaborative learner.
Acted in the capacity of a year tutor to ss 2.
Account and Order management.
Service Management, Sales Service, Quality Support Service.
MS-Word, MS-Excel, MS PowerPoint.
Ability to use Customer Relation Management (CRM).
Excellent oral and written communication prowess.
Self-driven and results-oriented.
Highly innovative with excellent problem solving-skills.
Team spirited and ambitious.
Fast and Curious Learner.
Dr. Segun Ajibewa
Head, Human Resources and Admin.
Continental Reinsurance Plc.
Prince Agbenike B. D.
C. E. O. Avidan Support Group, Lagos.