Human Resources Administrative Assistant

Chesna M. Francisco

**** ****** ******, ********, ** 43209 614-***-**** *********@*****.***

Skills

Conflict Resolution Staff training/development Effective leader Goal Oriented Detailed Oriented Quick learner

Thrives under pressure Project Management Organized Strong communication skills Effective multi-tasker Customer-focused Education

Park University Columbus, OH 03/2018- 12/2023

Masters of Business Administration with a focus on Human Resources The Ohio State University Columbus, OH 08/2010-12/2016 Bachelor of Science in Science and Human Ecology Graduated: December 2016 Professional Experience

Columbus Public Health (Wic Department)

Administrative Assistant 05/2023- Current Columbus, OH

● Multitasking while checking clients in, finding charts, and creating folders.

● Knowledge of maternal and child health education.

● Organize several files and tasks daily to ensure a steady and consistent work flow.

● Leading different tasks and projects to ensure co-workers are supported.

● Excellent and efficient time management skills.

● Praised for exceptional communication skills.

● Attentiveness to administrative detail daily.

● Creating labels and filing charts alphabetically.

● Experienced in the knowledge of Public Health and educating families

● Exceptional customer service always goes above and beyond to ensure clients are informed, happy and heard at every appointment.

Nanny 02/22-01/23 Dublin, OH

● Specializes in tutoring English, reading, spelling, and writing.

● Excelled at providing in-home care for infants, toddlers, and children ranging from newborn to age 15.

● Accommodated last-minute schedule changes and adhered to parent guidelines and cultural mores governing their children's care, safety, education, and enrichment.

● Assimilated into households with diverse traditions, routines, and religious/dietary practices.

● Ensured client privacy in handling confidential family matters.

● Praised for patience with children and eager to find new ways to teach and engage with them. 1

● Praised for creating safe environments for children in alignment with parent goals and expectations.

● Demonstrated and implemented simple sign language to children as another means of communication.

● Assisted with all homework assignments.

● Provided creative physical activity lessons, including ballet and tap.

● Created lesson plans for the children, including fine motor skills, art, writing, reading, yoga, and cooking classes.

● Surrounded the children in environments to ensure social-emotional skills were strengthening

● Provided creative ways to ensure manners were used daily.

● Challenged the children in daily tasks to ensure growth.

● Provided curriculum to ensure each child was up to standard in learning development. Defense Logistics Agency ( DLA) Columbus, OH

Administrative Assistant for Human Resources 11/2020- 02/2022

● Maintained employee records. Correspondence related to employee records is always clear, concise, and timely, with minimal assistance or revisions.

● Utilizing automated staffing systems to perform internal placement such as vacancy announcements, referrals and processing personnel actions.

● Prepares or edits final drafts, examination announcement, recruiting plans, rating schedules and qualification inquiry forms.

● Reviewed resumes and assisted in interviewing for potential new hires.

● Received formal and on-the-job instructions designed to familiarize with the functions and operations of the Equal Employment Opportunity Office.

● Researches qualifications and skills needed and ensures the job analysis is properly formulated with subject matter experts.

● Provides authoritative management advisory service on supplements to qualifications standards, such as selective placement factors and quality ranking factors to target a desired applicant pool.

● Demonstrates skill in written and oral communication techniques such as correspondence to managers, such as briefings and status/staff reports.

● Assisted coworkers in completing payroll (while ensuring my assignments were completed) during critical reporting time frames to control costs and reduce the need for overtime; assignments were rarely returned for substantial revision.

● Identified pertinent financial records such as payroll for Human Resources to identify discrepancies and to take any corrective actions on erroneous data following City Wide Training regulations, laws, and procedures.

● Worked in accordance with standardized practices and procedures and using several guidelines directly applicable to the assignment.

● Accurately verified accounting codes and various types of accounts such as retirement, employee checking/ savings accounts, and other accounting processes.

● Performed detailed analysis of business processes to maintain accurate payroll records; applied specific rules, regulations, and procedures to complete assignments that entailed a broader scope. 2

● Collaborated with the Recruiter to post job ads on career pages and process incoming resumes to ensure the integrity and accuracy of each resume; drafted a written response to each applicant to explain procedural requirements to correct all errors

● Quickly learned several human resource systems, independently processed personnel actions, and trained new employees on them when they arrived

● Served as an office administrator for the director of Human Resources. Served as the organization’s resource/staff person on unique staffing, retirement, and benefits concerns.

● Skilled typist, can type up to 100 words per minute. Defense Finance and Accounting Service (DFAS) Columbus, OH Accounting Technician- Accounts Payable 06/2019 – 11/2020

● Review, analyze, and interpret new and local policies and provide analyses of financial programs according to Standard Operating Procedures

● Review work products for accuracy, timeliness, and consistency and ensure the work meets objectives

● Performed substantial technical research and analysis of complex and unusual transactions and served as the troubleshooter for any abnormalities and adverse trends, therefore requiring an in-depth understanding of all government accounting policies and procedures stated in the Federal Acquisition Regulation (FAR) and other governing operations so that problems from routine to the most difficult could be resolved

● Define and validate problems and work closely with procurement and other government agencies to ensure prompt payment for external customers

● Analyze, identify, determine, and initiate claim letters that demanded the reimbursement of duplicate and over payments from various external customers

● Converse with the proper officials in the Accounting Directorate to establish an automated offset as an effort to recoup overpaid funds

● Provide superior customer service and utilize proficient oral and written communication skills when contacting customers via telephone or correspondence concerning invoice payment

● Perform extensive analysis on various accounts and make recommendations for the proper resolution of delinquent payments

● Assist new and veteran employees with workload management; elevate complex issues to Lead Technician.

● Processing client-specific personnel actions daily for all serviced customers.

● Independently performing all other duties as assigned Lead Preschool Teacher 12/2016-6/2019

Child Development Center (CDC)/Department of Defense: Columbus, OH

● Providing daily financial guidance, management advice, and assistance to three co-teachers regarding accounting procedures for billing clients

● Decide which supplies, equipment, or merchandise to order for the classroom to purchase and maintain an adequate stock of supplies, equipment, or merchandise. 3

● Examine lesson plans for each classroom to ensure information is accurate to input into the CDC accounting system

● Execute financial and operational bookkeeping for numerous clients

● Conduct initial operational audits of lesson plans and develop an audit plan that would obtain the required information while adjusting records based on a standardized set of rules, regulations, laws, or procedures

● Perform operational audits that involve in-depth review of all manual and automated disbursements that impact CDC

● Analyzing and manipulating classroom supplies data to make business decisions.

● Review and analyze lesson plans and other financial data before dissemination to the Director to ensure computerized listings of client data

● As the Lead teacher of the classroom, continually utilize in-depth knowledge of accounting principles and regulations to ensure they are in accordance with Department of Defense (DoD) regulations, methods, procedures, and business practices.

● Conduct various price analyses to evaluate price or costs or tailor clauses for purchases that require special handling due to child development

● Possess expert knowledge of child development laws, regulations, policies, and standards to analyze unilateral instruments to establish purchase orders for toys and other child development equipment to be utilized in the classroom setting

● Supervise three co-teachers regarding establishing and maintaining effective working relationships with related staff at all levels, including internal and external clients, through clear, courteous, and effective communication with clients.

● Request client input via quarterly surveys to improve the quality of customer service, develop practical solutions at the lowest possible level, and respond to customer issues promptly.

● Responds immediately to complex questions while providing current and meaningful information regarding accounting data, discrepancies, and procedures.

● Display extensive knowledge that demonstrated subject matter expertise in one or more areas and was often called upon by my peers outside my department to share expertise in child development

● Took the initiative to conduct weekly meetings with co-teachers to train personnel to support clients by obtaining the requested services. Sought client input to improve services for each child in the class

● Took the initiative to continually assume significant amounts of work beyond regular tasks when appointed as Lead teacher of the preschool classroom.

● Demonstrated mastery and knowledge of CDC regulations for client care, making minor changes in clients’ contracts to provide information on a variety of accounts to determine their needs and expectations

● Prepared work breakdown configurations and staffing required to review each lesson plan to align resources in accordance with project commitments. Aggressively resolved compliance issues and responded to complex questions from parents and the Director

● Developed weekly lesson plans on the needs of each child and evaluated the impact of the changes to each lesson plan to ensure that proper preparation of documentation to ensure a detailed audit trail existed

● Performed extensive examining and analyzing of operational programming and existing policies to ensure that any new licensing regulations are compliant with DoD

● Completed quarterly assessments of each child within the assigned classroom using word processing, spreadsheets, and email to disseminate information to share at parent-teacher conferences Lead Preschool Teacher 01/2016-12/2016

Hilltop Educare Centre; Columbus, OH

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● Developed weekly lesson plans on the needs of each child and provided feedback to stakeholders by providing professional guidance, management advice, and assistance to support internal and external customers and organizations.

● Built critical competencies, knowledge, and skills to adequately assess children’s needs and provide valuable training and experience that translates directly to child development

● Prepared and communicated the statistical data to the Director as it relates to each competency and child

● Created a developmentally appropriate program for each child by updating and anticipating repetitive service needs by setting up charge accounts for each child’s family. Once the charge account is set up, I can make frequent purchases, usually orally, and receive one monthly bill for all services purchased by each client.

● Worked closely with families to encourage cooperation by explaining the technical processes regarding childhood development and learning through interaction with other children

● Guided instructional staff to help resolve issues with children when necessary

● Worked with children who had behavioral issues; provided their families with improvement plans to assist their social skills

● Every week, I facilitated conference calls with licensing to explain CDC regulations related to childcare laws and rules and evaluate processes for improvement.

● Applied CDC policies/procedures after each conference to resolve any violations of State law Customer Service Representative 09/2015-01/2016

Vision Service Plan (VSP); Columbus, OH

● Communicated effectively both verbally and in writing. Prepared correspondence without prompting and initiated follow-up communication as necessary

● Resolved problematic customer queries and accounting data regarding debts, collections, and entitlements to promote customer loyalty

● Researching causes of inventory discrepancies related to the customers' glasses order and performing inventory reconciliation activities

● Input updates to customer accounts in the VSP database and maintained spreadsheets to verify calculations using basic mathematical formulas daily.

● Regarded as a subject matter expert and primary customer point of contact for complex financial inquiries like pricing, products, and scheduling; identified any errors and made corrections to ensure the accuracy of customer accounts

● Determining the availability of products or sources for products.

● Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Administrative Assistant for Human Resources 06/2012-10/2014 Columbus City Wide Training; Columbus, OH

● Served as the office administrator for the director of Human Resources. Served as the organization’s resource/staff person on unique concerns regarding

● Skilled typist, can type up to 60 words per minute.

● Maintained employee records (soft and hard copies). Correspondence related to employee records is always clear, concise, and timely, with minimal assistance or revisions.

● Received formal and on-the-job instructions designed to familiarize with the functions and operations of the Equal Employment Opportunity Office

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● Assisted leads, managers, and other personnel in planning, implementing and monitoring the special employment programs that provided practical experience related to equal opportunity theories, principles, and practices

● Assisted coworkers in completing payroll (while ensuring my assignments were completed) during critical reporting timeframes to control costs and reduce the need for overtime; assignments were rarely returned for substantial revision.

● Completed numerous clerical and administrative duties as needed

● Accepted, volunteered for, and completed all complex projects to receive the appropriate funding

● Identified pertinent financial records such as payroll for Human Resources to identify discrepancies and to take any corrective actions on erroneous data in accordance with City Wide Training regulations, laws, and procedures

● Effectively determined qualified applicants for specific positions

● Research, evaluate, and effectively answer routine and non-routine inquiries.

● Worked in accordance with standardized practices and procedures and using several guidelines directly applicable to the assignment

● Drafting job announcements before being sent out to the public

● Accurately verified accounting codes and various types of accounts such as retirement, employee checking/savings accounts, and other accounting processes

● Performed detailed analysis of business processes to maintain accurate payroll records; applied specific rules, regulations, and procedures to complete assignments that entailed a broader scope

● Demonstrated professionalism while working on numerous Human Resource projects, meetings, and training seminars by always speaking to clients in a courteous manner

● Exhibited exceptional courtesy to all customers both verbally and in writing; provided prompt feedback and performed followed up on all questions presented in meetings/seminars

● Collaborated with the Recruiter to post job ads on career pages and process incoming resumes to ensure the integrity and accuracy of each resume; drafted a written response to each applicant to explain procedural requirements to correct all errors

● Quickly learned several human resource systems, independently processed personnel actions, and trained new employees on them when they arrived

● Compiled employee data from various accounting systems, documents, and financial reports to analyze issues in processing benefit packages for employees; input other financial and accounting data into the automated system to process accounting

Stock Associate 06/2012-08/2012

Abercrombie and Fitch; New Albany, OH

● Maintained merchandise flow, filled stock, and researched stock items to generate reports from our financial systems to process customer orders; performed mathematical computations to verify the accuracy of merchandise orders for each customer’s order

● Assessed customer accounts by using a wide range of accounting systems, databases, and Excel spreadsheets to track business processes and business accounts

● Accurately filed all documents according to the applicable regulations and precedents; resolved any customer complaints by comparing obligations and payments made by the organization.

● Thoroughly investigated any misapplied debit or credit entries by utilizing Microsoft Excel spreadsheets for each merchandise order

● Demonstrated teamwork in the office by completing assigned tasks timely while assisting coworkers with their assignments

● Considered a subject matter expert on business operations; work is usually not reviewed by a supervisor 6

● Continually sought ways to improve the quality of work performed by peers; made recommendations to supervisor on changes to increase the efficiency of the job.

● I took the initiative and assumed a significant amount of work beyond what was assigned; I achieved customer satisfaction based on results and feedback from the director.

● Apply professional accounting principles, techniques, and concepts in planning for and overseeing the processing of financial accounts for numerous and different types of state funding Other Qualifications

● Microsoft Office Proficient (Word, Excel, PowerPoint, Access, and Outlook)

● CPR and First Aid Certification

● Tutor in English (Ages 5-15)

● Ohio Speed Academy- Girls Sprint Coach.

● Track Clinic Teacher -( Ages 5-15)

● Dance Teacher: Over children’s dance team at New Birth Christian Ministries.

● Assistant Track Coach: Ridgeview Pickerington Jr High School ( 2022-2023 school year)

● The Ohio State University Women’s Track and Field Member: Team Captain and Track Camp Coordinator

● Unity Temple Church of God in Christ: Young People Willing Workers Youth Teacher/Youth Team

Committee Member and Sunday School Teacher

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