High School Microsoft Office
Resume:
Ariel J. Matthews
(C) 252-***-**** (H) Email: *****.**********@*****.*** / ***************@*****.***
EXECUTIVE SUMMARY
● Demonstrated initiative, creativity, and success with developing proactive team-building skills.
● Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve
project goals.
● Ability to grow positive relationships with clients and colleagues at all organizational levels.
● Excellent computer skills to include, but not limited to, MS Microsoft Office: Word, Excel, PowerPoint,
Access, and more.
● Familiarity with vendor supplied solutions tools and mechanisms. Demonstrated mastery of multiple
technical disciplines such as: desktop products, LAN, operating systems, and/or telecommunications
EDUCATION BACKGROUND
CompTIA A+ Certification
High School Diploma, North Pitt High School, Greenville, NC 2010
Miller-Motte college Graduate 2015-2017
PROFESSIONAL EXPERIENCE
06/2022-05/2023 420 Factory
Dispensensing Agent
•Interacting with customers in
a warm and professional way
•Answering people’s questions on different strains, ways to consume cannabis, and tools (e.g., pipe,
vaporizer)
● Verifying medical marijuana cards or age identification
● Ensuring the floor is stocked and maintaining awareness of the inventory
● Maintaining knowledge consistent with the current research on which products may help specific
ailments (e.g., chronic pain, anxiety)
● Keeping the dispensary website up to date with the latest products
● Ensuring you are aware of current cannabis-related legal restrictions
● Weighing, packaging, and distributing product
● Sales and product knowledge
● Standard operating procedures
● Offer guidance and direct customers to make informed choices, and provide professional advice on
the appropriate products according to each customer's particular needs, preferences, and budget.
● Properly package and label products
● Provide guidance and educate every client on medical benefits
01/2022-10/2022 Heaven Sent Home Support Services LLC
Home Health Aid Service
● Assist clients with basic personal care, including bathing, dressing, and grooming
● Check and record patient vital signs
● Administer prescription medication
● Perform detail housekeeping duties
● Assist client in getting into and out of bed, transferring to and from a wheelchair or walker
● Maintain accurate records of home visits, including travel time and time with patient, as well as services
performed
● Educate patients and their families on appropriate diet and exercise routine
● Provide companionship and basic emotional and psychological support
● Running errands
Relocated to Detroit Michigan Temporarily (2022-2023)
04/2019-01/2020 Pridestaff Temp Hired on Permanent /ADL/LSI TECHNOLOGY
COATING PREPARER PREP
INTUITIVE
● overview, work order status
● Assessing Intuitive
● Shop data maintenance Order entry/Editing
● Notating every single detail in notes
Report Server
● Overview
● Work order status
● Required documents
● Linked instructions
● Product Revision Product Routing
● Routing notes and instruction
● Within standard product hours
Documents
● Was mandatory to read all document folders before assignment starts.
● Working within the system looking for certain drive and s folder to locate client request including
hardcopy
● Equipment (MME) list
● Safety Checklist
● Specific Instructions
IPC
● Basic understanding of solder joints
● Lead lengths, polarity
SFDC WINDOWS CLIENTS
● Labeling printing labeling
● Tape machine operations
● Masking Materials type/Application
● RTV Application
● Cap/Plug Installation
● Post coat clean up
09/2018- 03/2019 -Employment Solutions/Lululemon
● Pick and pack
● Filling orders in warehouse setting
● Help manage items with inventory and package goods.
● Help with mark and label tags or products and items
● Measure,weight,count,products and materials
● Examine and inspect containers,materials,and products in order to ensure that packing specifications are
met
● Pulls items from the isles /shelves based on numbers thats given
● Ensure that orders are accurate
● Reading on a digital arm scan device pulling the item, and placing them in the correct box for order
packer
07/2018-08/2018 VGS Vocational Guidance Service
Assist with Custodial services
Assist with Ground Maintenance and landscaping
Assist with Parking Attendants
Assist with Cleaning area and managing customer service while
Assist with assembling products by hand
08/201*-**-**** FEDEX Ground Package Handler
● Loaded and unloaded sorted packages in a fast-paced environment and ensure that Fedex ground
continues to deliver packages to its customers on time and with care
● I ensured responsibility for physical loading, unloading and/or sorting of packages by hand including
lifting,pushing,pulling,carrying and placing in a safe and efficient manner.
● Assigned to rotate in various areas load, unload, (SWAK) scan weigh and key. (QA) Quality Assurance,
facer, Switcher
● Assisting with warehouse operations and performing entry level warehouse and dock-related task.
● Shipping and receiving,moving, handling and tracking packages
● Load and unload packages onto or from delivery vehicles, trailers, pallets,conveyor system carts and load
grating.
● Lift, carries,pushes and pulls packages on a continuous and repetitive basis
● Ensured to determine correct conveyor system by scanning packages, reading labels and charts,
verifying numbers and memorizing information and sorts packages.
07/2015-03/2017 Currently license Cosmetologist
● COLOR 101 WITH CONFIDENCE(TRAINING CLASS)
● MATRIX DRESSED AND DETAILED/ EXPERIENCE CLASS
● DESIGN ESSENTIALS RELAXED/ PRODUCT KNOWLEDGE CLASS
● SPECIALTY IN BRAIDING/ NATURAL/RELAXED/ALL TYPES OF HAIR
05/12-3/13 – Customer Call Representative, Convergys
Greenville, NC
● Listened attentively to customer needs and concerns; demonstrated empathy. Clarified customer
requirements; probed for and confirmed understanding of requirements or problem
● Provide phone-based resolution of complex technology problems using 3rd tier resources (e.g.,
developers, vendor representatives, etc.)
● Once Customer issue was resolved Transition to sell products to improve customer retention and value
● Confirmed customer understanding of the solution and provided additional customer education as needed
● Used computer keyboard to enter alpha-numeric data into automated system.
● Prepared completed and accurate work and updated customer file
● Communicated effectively with individuals/teams in the program to ensure high quality and timely
expedition of customer requests
● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and
dependability in performance evaluations.
● Completed voluntary customer service training to learn ways to enhance customer satisfaction and
improve productivity.
01/12-05/12 – Assembler/Asmo/ Actions Temp Service
Greenville, NC
● Managed and replaced windshield wipers and made necessary minor repairs.
● Document actions and maintain inventory of parts
● Manage maintenance needs of all equipment used
04/10-12/11 – Assembler, Mega Force
Greenville, NC
● Worked together with assigned group to complete production orders by the expected date.
● Participated in process improvement and recommended changes to manufacturing procedures.
● Assembled medical products on an assembly operation.
● Inspected lapped surfaces for scratches, nicks and other defects.
● Maintained a positive working relationship with all store employees and customers.
● Stored and issued hand tools and measuring devices to manufacturing assemblers.
05/07 – 02/10 – Cashier, Bojangles
Greenville, NC
● Greeted every single customer/client/guest in a courteous and welcoming manner
● Earned an amiable position by remembering their likes and dislikes and whole-heartedly invited them to
return.
● Resolved customer related issues at the spot and made sure they had a wonderful time in the restaurant.
● Listened to their opinions/suggestions/criticisms patiently and with a positive approach in order to
overcome deficient areas.
● Not only operated a cash register, received payment from customers but also, memorized customer
preferences and provided excellent cash/credit service.
● Assisted in organizing, reconciling and verifying transaction accuracy.
● Trained in carefully operating equipment with peripheral electronic data processing systems.
● To avoid possibility of mishaps, cautiously read product labels, checks, shelf signage, registers, forms,
etc.
● Also, for attaining accurate results learned to use check stand register, scales and scanners.
TECHNICAL EXPERTISE
● 95/98/2000/2003/XP/Vista/07 POS system, E-mail, Quick-books, MS Word, Excel, OneNote and Outlook.
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