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Program Manager

Location:
Cumming, Georgia, United States
Posted:
October 17, 2018

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678-***-**** ac7ewl@r.postjobfree.com

Donna Connell 2480 WOODLAND HILLS DR

CUMMING, GA 30040

678-***-****

ac7ewl@r.postjobfree.com

https://www.linkedin.com/in/donnaconnell/

SUMMARY

Innovative and dynamic leader drives successive new program for start–up and Fortune 500 companies in telecom, finance, healthcare, hardware/software, and energy, industries. Directs organizations by overhauling IT infrastructures, standardizing operational processes, deploying new products/services, managing exponential growth, and offering innovative product ideas. Strong relationships with clients, supervisors, and team members. I achieve results and solve business/technology problems by:

Leading critical, enterprise-wide transformational program and projects from planning through development to implementation, building productive global cross-divisional high-performing work teams to deliver results, and building PMOs from the ground up. Directs PMs, scrum teams; works with customers, stakeholders, executives.

o Project statistics: $1.2M to $15M budget, 5-32 team members, CEO, CIO, Exec VP sponsorship. Full life-cycle using SDLC/Agile/RUP methodologies. Client-facing. SaaS (cloud), IaaS and PaaS solution experience.

o Partnering with executives, stakeholders, cross-functional business and technical teams, to deliver results and solutions. Focus on working with customers, leading program teams, improving and optimizing business processes, creating successful project strategies, and improving business/project performance. o Introducing improved/optimized business processes and controls. Working with IT and business partners to re-engineer workflow and procedures. Skilled at introducing and incorporating change management processes and techniques. o Focusing communications. Expert at translating strategic objectives into understandable requirements, profitable business tactics. Skilled at clear, timely communications in business and technical terms.

o Open to long-term contracts and permanent roles. Focus Areas:

Portfolio, program, project management, risk assessment

Strategic Planning, PMO development, management, and improvement

Metrics/KPI creation, capacity planning, demand/resource management strategies, benchmarking, prioritization, future state planning, current state analysis, competitive/gap analysis

Process re-engineering and process improvement, change management, quality processes (lean principles, six sigma)

TECHNICAL AND BUSINESS SKILLS

Management

• Managing PMOs, portfolios, project teams, vendors • Process re-engineering and improvement

• SDLC, Agile, RUP methodologies • Capacity planning, demand management, optimization

• Risk assessment, issue resolution, client service • Resource management and allocation strategies

• Business Continuity • Disaster Recovery, Crisis Management Finance

• Budgeting, P&L, financial modeling • Portfolio optimization, HR models, pricing models 2

678-***-**** ac7ewl@r.postjobfree.com

Business Intelligence and Analytics

• Planning: Competitive and gap analysis • Forecasting: capacity, demand, supply

• Performance: process analysis, business • Quality: Six sigma, Lean Principles rule and criteria creation, metrics (KPIs/KBIs) • Measurement: benchmarking, measurement tool review

• Analytics: reporting, dashboards, scorecards, models, surveys Software and Development Tools

MS Windows 10, MS Office: Outlook, PowerPoint, Excel, Word, Project, SharePoint, VMware, VPN, IOT, ATTConnect

Databases: Oracle, SQL Server, Access

Reporting: Crystal Reports, Business Objects

Portfolio Management: Clarity, M/S Project, Primavera

Software implementations/Wiki Web Development, Support Central (WEB development tool similar to Portal).

EDUCATION/CERTIFICATIONS/TRAINING/RECOGNITION

MBA, Technology Management Boston University Graduate School of Management

BA, Chemistry/Mathematics Emmanuel College Boston, MA

Secondary Science Teaching Certification from Massachusetts DOE

Six Sigma Greenbelt and PMP Professional Certifications

2017 and 2013 President’s Volunteer Service Award

2017 AT&T The Innovation Pipeline Inventor Level 1 (IOT)– Save children and pets in vehicles

Six Sigma Green Belt Growth Award

International Who's Who Technology 2000

Technology Assessment Profile presentation, National Security Assn, Washington DC TECHNOLOGIES

MS Windows 10, MS Office: Outlook, PowerPoint, Excel, Word, Project, SharePoint

Wiki Web Development, Support Central (WEB development tool similar to Portal).

VMware, VPN, IOT, ATTConnect

EXPERIENCE

Role

Innovative, experienced project/program manager for complex, enterprise-wide software, hardware/infrastructure implementations and networking/mobilty initiatives. Work with business leaders to develop strategic goals, define business and technical requirements, drive high impact initiatives to completion. Provide program planning and organization, PMO leadership, strategic consulting, and process improvement expertise to Fortune 1000 clients. Customer focus, account management experience.

Direct the day-to-day project and program activities including plan and schedule development, resource planning and acquisition, budget tracking, risk mitigation, vendor management, stakeholder and sponsor reporting. Experienced with full project life cycle from planning through delivery and post- implementation assessment. SDLC, Agile, RUP methodologies.

Responsible for all aspects of technical project/program management. Projects/programs are very complex in nature, rarely follow a repeatable framework, span multiple business units or are company-wide, and require a high level of analysis to create plans for new concept projects/programs. These high value long term and strategic programs involve new and/or enhancing technology, and require tight coordination and integration with multiple organizations and suppliers. Possesses senior level technical expertise, and deep technical knowledge/SME.

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678-***-**** ac7ewl@r.postjobfree.com

Tasks

Manages design and development of custom application development projects.

Provides overall direction and technical or analytical guidance teams that span multiple organizations and may also include outside suppliers/vendors.

Recommends and directs problem analysis resolution.

Develops SOPs, best practices, written protocols/guidance to team and end-users.

Implements policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, telecommunications and service provisions

Conducts end to end management of multiple large projects and large programs.

Leads cross functional teams to complete deliverables within allotted timeline and budget.

identifies key internal/external stakeholders necessary for project completion

develops overall strategy and defines project scope and objectives

Guides activities of a project/program team including delegating tasks to team members, identifies resources, and establishes master timeline for deliverables.

Works with external vendors/internal stakeholders to champion project(s) across organization.

Prepares detailed work plans, schedules, estimates, resource plans, and status reports.

Conducts project/program meetings and is responsible for tracking and analysis.

Ensure s adherences to quality standards and reviews project/program deliverables.

Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Provides technical and analytical guidance to project team.

Recommends and directs the analysis and solutions of major problems.

Communicates to client/vendors/leadership.

SELECT ACHIEVEMENTS

SENIOR TECHNICAL PROGRAM MANAGER

AT&T MOBILITY, NATIONAL PMO Atlanta, Georgia 7/2005- 5/2018

Inventor-Level I award for IOT idea to save lives of children and pets left in cars. Patent disclosure pending. One of 51 submissions competing in the AT&T Innovation Challenge. Enhances the 2013 AT&T patent

(US20150170505A1) Application to support First Net, a Federally-funded U.S. National Security Program with promising value to communities, homeland security, and substantial revenue for Mobility division.

Reduced 911 outages by architecting the e911 Diversity Program. Facilitated FFA (proof of concept), developed process flows and testing strategy for solutions to correct switch violations.

Lowered $1.2M in vendor call testing expense (annual) by developing Call Test Reduction program. For this effort, received the Lean Six Sigma Green Belt Growth Award.

Delivered faster, efficient 4G launches nation-wide by developing the LTE Transformation Program. Accelerated a nine-month initiative to 3 months by transitioning realization pilots to operating units.

Led design, testing, and deployment of 3G technology, which resulted in the largest margin among divisions at that time.

GE ENERGY GLOBAL SOURCING CONSULTANT ((MDI) Atlanta, Georgia 2003-2005

Co-chaired Sarbanes–Oxley for Oracle 11i SSP5, ensured compliance and adopted as corporate model. AXIS US INSURANCE CONSULTANT (ACCOUNTEMPS), Alpharetta, Georgia 2002-2003

Led quality program for data and system conversion to Axis legacy systems including accounting/cash management systems (Rebus IRIS/INCAS) that support the receivable collections and reporting area

Instrumental in achieving reporting quality that satisfied fiscal, SEC, and SOx requirements.

Worked last leg of the program by implementing PROCEDE to support their reinsurance efforts. Developed user guide for AP.

OPTIO SOFTWARE. SERBICES DIRECTOR PMO Alpharetta, Georgia 2001-2002 4

678-***-**** ac7ewl@r.postjobfree.com

Drove turnaround of declining Services business, (-25% annually); 10% incremental profit in 9 months. BELLSOUTH TELECOM CONSULTANT ( (COMFORCE) Atlanta, Georgia1999-2001

Achieved Capability Maturity Model (CMM–II) certification for Science and Technology by triumphing Software Development Estimation requirement – a hurdle which eluded success in 3 prior attempts. FT MORTGAGE/HBMC DIR. INFORMATION TECHNOLOGY Atlanta, Georgia 1997-1999

Championed rescue operation, delivered overhaul in 22 months resulting in stable architecture, increased productivity, and readiness for e-commerce. #1 division for Business Continuity/Disaster Recovery. FORTIS, INC./ALAC CONSULTANT (SAIC)/ACTING CIO Atlanta, Georgia 1995-1997

Built technology infrastructure for auto special financing startup in 6 months. DIGITAL EQUIPMENT, DEPUTY PROGRAM MGR, 1992-1994

Introduced Digital's 2G Advanced Licensing & Asset Management System; implemented in MS OS.

Product/Service recommendations; sustained profitability for 12 quarters during recessionary period.



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