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Customer Service Sales

Baltimore, MD
October 15, 2018

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Professional Summary


Work History


**** ********** ******,*********,** 21218 • 443-***-**** • Seasoned Sales Professional with more than 20 years of experience in a fast-paced sales and customer service field. Excellent sales and customer service skills. Track record of achieving exceptional results in excellent lab production and customer service support. Customer and Personal Service Active

ListeningCritical Thinking SpeakingComplex

Problem Solving Production and

ProcessingJudgment and Decision Making Time

ManagementComputers and Electronics Personnel

and Human Resources

accounting, coaching, commodities, Resolve

customer complaints, Decision Making,

Electronics, focus, Human Resources,

inspection, machinery, marketing, materials,

Personnel, Problem

Solving, Read, real estate, receiving, sales,

shipping, statistics, type

Lab Supervisor, 01/2013 to 06/2018

Vision Works – Towson, MD

Read prescriptions or specifications to determine the type of product or device to be fabricated and the materials and tools that will be required.Test medical supportive devices for proper alignment, movement, or biomechanical stability, using meters and alignment fixtures.Bend, form, and shape fabric or material to conform to prescribed contours of structural components.Service or repair machinery used in the fabrication of appliances.

Consult and demonstrate products and serving customers needs. On going training and coaching.

Controlling monthly supply needs for the lab.

Handling all customer issue's involving any product issues. Final inspection on all manufactured product once finished. Sales Manager, 02/2008 to 11/2012

The Room Store – Glen Burnie, MD

Resolve customer complaints regarding sales and service.Direct and coordinate activities involving Education

sales of manufactured products, services, commodities, real estate or other subjects of sale.Assess marketing potential of new and existing store locations, considering statistics and expenditures.Monitor customer preferences to determine focus of sales efforts.Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Bachelor of Science: Business Management, May 1985 Morgan State University - Baltimore, MD

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