Multi-skilled Call Center Professional Seeking Growth
Resume:
April Jones
To be part of your company and learn new things. Thank you for the opportunity
Cleveland, OH 44108
****.*********@*****.***
Professional Summary
To earn a position by displaying my work ethic, drive, and skills. Willing to relocate to: Columbus, OH - Cleveland, OH - Remote - Columbus, OH Authorized to work in the US for any employer
Work Experience
Call Center Representative
DialAmerica-Middleburg Heights, OH
February 2022 to Present
Paid training /Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customer issues, and using problem-solving skills. Manager
George hair & beauty-Cleveland, OH
June 2015 to May 2022
This is a beauty supply store I often have to make orders for supplies, lite cleaning manages the girls on the floor, Training, and Assist with customer Greet and service. Cashier, sales, stocking shelves, and Customer Care. Online Sales Consultant
CPA Online-Cleveland, OH
June 2014 to March 2019
Construct web pages, flyers, and blogs to advertise for companies online. Foster Parent
Cuyahoga County-Cleveland, OH
March 2009 to January 2013
• Reared homeless and parentless children in own home as members of family.
• Instructed children in good personal and health habits.
• Worked under supervision of welfare agency.
Machine Operator
Snider-Blake-Cleveland, OH
September 2005 to November 2006
• Printing press machine operator.
• Had to keep quota.
• Had to maintain clean and safe work area.
Factory Worker
Graphic Inc-Cleveland, OH
February 2005 to September 2006
• Fed printing press with paper.
• Worked a printer to construct advertisements.
• Printed and arranged cards and flyers.
Machine Operator
Area Temps-Cleveland, OH
February 2002 to August 2004
Produced parts for air conditioners.
Education
Bachelor's degree in Information Technology
AIU Online-Chandler, AZ
January 2022 to June 2025
Certificate in Information Technology
AIU Online-Chandler, AZ
October 2022 to October 2022
Associate's degree in Early Childhood Education
Cuyahoga Community College-Community, VA
September 2011 to June 2013
Associate's degree in Computer Networking
University of Akron Main Campus-Akron, OH
August 2004 to June 2006
Diploma
Life Skills High School-Cleveland, OH
2001 to 2002
Certificate in Basic Education/ Computer Graphic Program East Technical High School-Cleveland, OH
August 1999 to June 2001
Skills
• Microsoft Word
• Training & development
• Blogging
• Case management
• Microsoft Powerpoint
• Conflict Management
• Kronos
• Warehouse experience
• Cash register
• Strong work ethic
• Workers' Compensation
• Conflict management
• CPR and AED (2 years)
• Payroll
• Human Resource Management
• Merchandising
• Recruiting
• Performance Management (4 years)
• Managerial experience
• Team management
• Sales
• Employee Evaluation
• Human resources
• Salesforce
• Skills:
• Inside sales
• Public Relations
• SAP
• Strategic Planning
• Customer service
• Management
• Manufacturing
• Branding
• Microsoft Excel
• Change Management
• Team Management
• Benefits Administration
• Computer Networking
• Typing
• Employee Orientation
• Office Management
• Staff training / Development
• Computer networking
• Content Creation
• Childcare
Certifications and Licenses
Cleveland, OH Feb 2002 to Aug 2004 Cleveland, OH 2001-2002 Cleveland, OH 1999
Additional Information
Childcare/ Associate Degree
Computer Graphic/ Associate Degree
CPR/AED/ Certificate
Manager/ Certificate
I'm working on my Bachelor's Degree in Information Tech My graduation day date is 2023
Contact this candidate