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Technical support, Help desk support, etc.

Madurai, Tamil Nadu, India
October 12, 2018

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Balakrishnan Jayaraman

**, ****** *****, ****** ******, Vilankurichi Road, Coimbatore-641 035 Cell: +91-948**-*****


A career in technical field to contribute to the growth of an organization through continued development of technical and professional skills.

Technical Proficiency

Experience in Mechanical/Electrical & Electronics

Good knowledge in automation involving PLC, GPC, Pneumatic and motor controllers handling of automated machines.

Experience in clean room environment with ISO procedure Experience in Operation & Maintenance of Sorting System

Knowledge in automation involving PLC and SCADA system Experience in early baggage storage system (EBS) Experience in Transfer bag facilities (TBF)

Experience in fall back plan (System break down) Experience in maintenance of conveyor system

Experience in all types of Mono block & Pumps Assembling and Testing

Experience in Break down & Preventive Maintenance

Experience in Pre-Planning of Pre-Emptive Maintenance

Every day after shift update according to ISO standards

Experience in Information Technology

Languages: HTML, DHTML, XML, CSS

Tools used: Active Role Server (Quest), Active Directory, PeopleSoft, Ace Server Soft ID, Merckury (Ticketing system), Blade Logic (Unix application), Mainframe and Lotus Notes

Operating Systems: Windows 9x/2000/XP/7, Windows 2003 Server, DOS, Unix, Linux

Exchange: 2007 Microsoft Exchange Server

Software Applications: MS Office 2003, 2007 (Access, Word, Excel, Outlook, PowerPoint), IBM LOTUS DOMINO DESIGNER R6.5, IBM Lotus Domino Server, IBM Lotus Notes 6.5

Hardware: Installation & Troubleshooting & Configuration

Networking: Configuration, Installation, Troubleshooting, DHCP, DNS, IIS, TCP/IP, FTP ( Windows 2003, XP, Windows 2000, Novell, Norton Ghost) and Knowledge in LAN & WAN

IP Telephony & Groupware, Good Knowledge in VoIP

Goal achievers & positive thinking

Strategizing, Devising special customer schemes like free gifts, loyalty cards, etc.

Customer care/customer service -Ensures customers are guided to enable them to avail of value added services like gift-wrapping, exchanges & other conveniences. Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances

Customer feedback Sets up mechanism for recording of verbal complaints / suggestions, Ensures collation of data on customer complaints / suggestions and circulates it to relevant people, Ensures in service recovery within agreed time-line (72 hours),Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) .

Overlook staff

Looking after Account Management

Implementing production, productivity, quality, and customer-service standards; resolving problems

Managing any resourcing team members

Delivering reports on the resourcing data and analytics daily, weekly and monthly to my head

Experience in recruitment and talent assessments


2010 AEC in PC Technical Support Program

John Abbott College, Quebec, Canada.

1994 Diploma in Mechanical Engineering

P.S.G. College of Technology, Coimbatore, India


2001 Diploma in Internet Programming

Pentasoft Technologies Limited, Coimbatore, India.

2000 Certificate Web Designing and

Course in Internet

Informatics Computer Institute, Coimbatore, India.

Work Experience

Sep 2017 – Mar 2018 Assistant Manager

Klaus IT Solutions Pvt Ltd., Coimbatore, India

Looking after day to day operations in

Attendance Management

Employee Records

HR Documentation

Voucher Reimbursement

Reports Maintaining

Coordination for End to End Recruitment process

Handling Joining formalities

Co-ordination with HR generalist activities

Working in admin related activities

Executing the task in recruitment encompassing sourcing, screening, Short-listing, selection and appointment, etc. (Using job portal like monster, naukri, etc.)

Listing of job evaluation & job description for different positions.

Ensuring prompt resolution of employee grievances to maintain cordial management-employee relations: addressing and assisting employee’s queries on policies, procedures & processes on a day-to-day basis.

June 2017 – Sep 2017 Manager

Niyata Creations Pvt. Ltd., Coimbatore, India

Experience in Sales & Marketing which involves coordinating internally along with external customers and ensuring on time delivery of quality products.

Streamlining the operations and reporting to ceo on progress made and challenges faced

Overseeing the day to day operations pertaining to Retails Sales & Corporate Sales

Motivate sales team and to achieve the sales targets

Goal achievers & positive thinking.

Managing clerical or other administrative staff

Delivering presentations & delivering reports to executives.

Dec 2013 – May 2017 Own Business

Installing new hardware and software in customers PC’s.

Servicing and repairing desktops, laptops and tablets.

Teaching fundamentals of networking (Windows related and Active Directory)

Keeping the company’s filing system in order

Use of a variety of office software such as spreadsheet and emails.

Mar 2013 – Nov 2013 BHS Control Room Engineer

Crisplant Hamad International Airport, Doha, Qatar

(Baggage handling system at Hamad International Airport)

Good knowledge of IATA requirement related to baggage handling operation

Generate and update baggage handling resource allocation plan as needed

Monitor the actual operation and performed the changes when needed to the planned allocation based on operational requirements in real time

Coordinate with BH Supervisor to attend and to resolve problems related to baggage handling resource allocation

Update and inform through reporting channels of necessary modifications or enhancements with supporting justifications to the processes, facilities and systems relating to baggage handling and hold baggage screening operations

Monitor and control outsourced contractors' staff and performance service levels

Ensure safe operation of all baggage handling equipment and systems including ancillary facilities

Ensure production of incident reports, shift reports, and safety reports for HIA management team.

Any other projects, tasks and responsibilities as assigned

Dec 2010 – Mar 2013 Own Business

Installing new hardware and software in customers PC’s.

Servicing and repairing desktops, laptops and tablets.

Ensuring the office stationery supply is sufficient & creating the layout of the office.

June 2008 – Nov 2010 Target Rollout Room Technician

Ajilon Consulting, Montreal, Canada/Target

Responsible for updating the server and following up accordingly.

Following up with customers to verify whether the updates were successful.

Logging all info in the tracking software and creating report on a daily basis.

Training new personnel when required.

Develop and maintain a good understanding of the company’s products, policies and practices.

July 2007 – May 2008 Access & Administration Analyst

Information Security

Ajilon Consulting, Montreal, Canada / Merck & Co.

Provided 2nd level Access and Admin support to all Merck employees worldwide.

Experienced in handling cases within the given service level agreement.

Responsible for server, user and machine account creation and network account creation and handling access revocation tickets.

Tools used: Active Role Server (Quest), Active Directory, PeopleSoft, Ace Server Soft ID, Merckury (Ticketing system), Blade Logic (Unix application), Mainframe and Lotus Notes.

Receiver of Certificate of Excellence for top performance.

Nov 2006 – June 2007 Own Business

Installing new hardware & software; servicing desktops, laptops & tablets.

July 2006 – Oct 2006 System Analyst (Internship)

NSB Group, Montreal, Canada

Performed repairs and hardware installations in the Cash Registers.

Entered details in the call tracking software (Siebel).

Followed-up with the client shipment of Cash Registers and updated call logs accordingly.

2003 – 2005 Data Entry Operator

Peerless Inc., Montreal, Canada

Entering various data related to cloth manufacturing, packaging, etc.

Involved in training new personnel.

2001 – 2002 Jr. Engineer

A.P.K. Engineering Industries, Coimbatore, India

Maintaining the Inventory of Textile machine spare parts in safe level.

Quality Control in wide range of Motors, Gears and pulleys.

Prepare the summary of quality improvement data twice for weekly meeting.

Apply value engineering technique and ergonomics to enhance operator safety.

Well experience in Inventory handling.

Quality maintained throughout the assembly till dispatch to client satisfaction.

1997 – 2000 Technical Assistant

Hitachi Electronic Devices (S) Pte Ltd., Singapore

Troubleshooted the automated machines in the screen coating division of CRT Products.

Troubleshoot the machineries based on Programmable Logic Controls (PLC), Graphic

Programmable Consoles (GPC), Pneumatic and motor controllers.

Wrote/Updated SOP’s/Spec’s according to ISO standards.

Experience in clean room environment with ISO standards.

Experience in handling the conveyor system, which involved preventive maintenance, checking alignment of belts, cleaning rollers, pulley, photocells and reflectors, checking oil level in gear motors, etc.,

1994 – 1997 Mechanical Technician (Quality Control)

Universal Textile Industries, Coimbatore, India

Scheduling & Quality Control the various Products of textile spares.

Quality Control in Wide range of Motors, Gears and pulleys.

Supervising in Production & Quality Control.

Apply value engineering technique and Quality Control.

Responsible for improvement Quality Control activities

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