Danielle Werline-Barlow

ac7cj0@r.postjobfree.com 302-***-**** Penllyn, PA

OBJECTIVE

Database administrator experienced in writing SQL queries and performing data analysis. Seeking to move to an engineering role that is focused on solving complex technical challenges. PROFESSIONAL EXPERIENCE

Energage Exton, PA

Senior Software Support Engineer January 2018 – September 2018

● Perform sprint planning as the leader of a team of 5 engineers that prioritize work requests and customer product needs to be handled on a weekly basis

● Engineer survey customizations in conjunction with sales requests to meet customer needs regarding the provisioning of additional survey questions that can be tracked and monitored

● Execute SQL scripts that provide product result reports and monitor data and handle result formatting for clients

● Support internal customers by creating ad-hoc SQL solutions for requests on information, customizations and data updates

● Escalate and track user issues including debugging and reviewing application logs to ensure that code updates and fixes are resolved within client environments

● Participate in continual process improvement including updates to how the sales team submits and gains visibility to the progress on product updates and customizations

● Create SQL triggers that monitor potential errors in known edge cases to minimize impact and required resolution time before clients are impacted Nextgen Horsham, PA

Development Support Analyst December 2015 – January 2018

● Evaluated reported defects and provided verification prior to escalation to development

● Performed advanced troubleshooting that required access and the understanding of the application code base to determine functional requirements of bug fixes

● Managed the status of code issues with developers and coordinated the provisioning of executables on client databases

● Monitored and tracked known bugs utilizing Salesforce to inform internal stakeholders Customer Support Analyst II February 2015 – December 2015

● Utilized tools (SQL Management Studio, SQL Server Profiler, and Process Monitor) to troubleshoot complex customer issues regarding software solutions and databases

● Diagnosed program defects and created solutions to resolve errors caused by data migrations

● Executed stored procedures that performed database updates to resolve inconsistencies

● Performed database setup fixes and advanced troubleshooting escalations for tier 1 support Customer Support Analyst November 2012 – February 2015

● Provided first level support and analysis for database and software issues

● Captured and documented issue resolution procedures to inform knowledge articles SKILLS

SQL 2008/2012/2016, BlackBox Performance Monitor, Salesforce.com, ALM Suite, Microsoft Excel