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Customer Service Representative

Dallas, TX
October 12, 2018

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Ashley Giddins **** Belt Line Rd #****

214-***-**** Dallas, Tx 75254

Career Objective

Driven and highly accomplished professional seeking to obtain a phlebotomist position at a growing healthcare facility utilizing my skills in comprehending lab additives and phlebotomy procedures. As team player, I am result driven for any challenge. With great expectations, position must promote career growth and continued learning opportunities. Career Highlights

Labcorp- Plano, Tx June 2017- Sept 2018


● Patient collection, obtaining specimens for processing, pack and ship specimens.

● Checking in patients and drug screenings.

State Farm- Richardson, Tx Sept 2016- June 2017

Underwriting Service Assistant for auto

● Research policy information and enter policy changes.

● Respond to agent and policyholder questions regarding billing and processing procedures.

● Process high volume policy changes using guidelines and procedures that comply with state laws.

Christus Health Plan- Irving, TX Nov 2015- Sept 2016 Member Services/Customer Service Representative

● Assist with 50-100 provider calls for claims questions, enrollment questions, referral questions.

● Collect payments on monthly premiums.

● Assist in the development and mailing of any termination letters for provider network.

● Process all new incoming applications & contracts from all locations of market. One Exchange – Richardson, TX Sept 2013- Nov 2015

Customer Service Team Lead

● Help with their Health Reimbursement Accounts.

● Assist with provider 80-100 calls for claims questions, enrollment questions, referral questions.

● Scheduling appointments as needed.

● Take supervisor calls and manage my team as needed. Health Texas Provider Network - Dallas, TX July 2011- Sept 2013 Phlebotomist

● Performs 75-100 draws on newborns to geriatrics patients a day.

● Process blood to be picked up at the end of the day.

● Order supplies as needed.

● Front desk work checking in patients.

United Health Group- Dallas, TX Oct 2010- July 2011 Phlebotomist

● Performs 30-75 health screenings a day.

● Check vitals, weight, BMI, and cholesterol.

Metro Stat– Dallas, TX June 2010- April 2015


● Performs 50-100 draws on geriatrics patients in nursing homes.

● Drive to nursing homes to perform blood draws, and collect specimens.

● Process blood work to get ready for lab results. Medical City- Dallas, TX June 2009-June 2010


● Performs 85-120 draws on newborns to geriatrics patients a day.

● Perform blood draws on entire hospital.

● Data entry blood work to get processed for lab results. Education

● Harrisburg High School, Harrisburg, PA (June,2003)

● Westwood College, Dallas, TX (July, 2005)

References Available upon Request

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