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Project Manager Management

Glendale, AZ, 85308
October 06, 2018

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Nancy A. Haines

**** *. ******* ****

Phoenix, AZ 85027



I am a business professional with an extensive career in Finance and Corporate Enterprise Project Management, Business analysis, Compliance, Risk and Regulatory controls. I have a proven ability to drive operational excellence, strong program development, and relationship skills. My strengths are in leading and managing strategic/tactical/mandated projects and providing delivery of on time and on budget results. I am a flexible, adaptable, skillful leader with a strong sense of urgency and a demonstrated capacity to mitigate and solve complex problems with consistent and repeatable practices.


Project Management (SDLC/Agile)

Business and Data Analysis

Compliance/Risk Management

Contract review/negotiation (SOW)

Internal and External Audit Management

Process Improvement / Six Sigma

Program Management

Health Care/EMR/CRM


EXPERIS (contract) - Blue Cross Blue Shield of AZ 11/2017 – 8/2018

Project Manager III

Manage, create and publish all required project documentation, obtaining financial and resource estimates and RFP review.

Reduced the number of project blockers by identifying risks early and initiating mitigation plans successfully resulting in implementing on time and within scope a multi phased / multiyear projects.

Ensure cross functional/vendor teams are meeting development delivery dates and remove any potential obstacles to keep the project moving forward.

Facilitate weekly touch points with Project Sponsor and Business Owner, Daily Standups with Agile Team to communicate weekly achievements and planned work efforts.

Created/validated & published process maps thru engagement of Business Stakeholders, Product Owners and Architects for review and sign off.

Honor Health - 8/2016 - 8/2017

IT Project Manager

Lead cross- functional teams to meet milestones and ensure accuracy in delivery of changes/fixes.

Produced and published process mapping (POD – POA) to identify re-engineering opportunities with current software apps/legacy systems.

Created and published business plans, project status reports including risks and issues, leadership communications and analysis of go/no go recommendations.

Implemented IE-11 Browser upgrade enterprise wide - resulted in 100% accurate and seamless install to 9,200+ workstations/lap tops on time, & within scope.

Open Sky Corp 10/2014 - 11/2015

Senior Consultant

American Express, Rural Metro, PayPal

Advocated for end-users to perform testing and problem analysis for server, IT infrastructure and desktop fixes.

Developed repeatable processes improving annual project road map identification and prioritization.

Designed and implemented Intranet Employee Portal, upgraded browser to IE-11 and implemented Microsoft 360.

Robert L. Half - JP Morgan Chase 7/2013 - 10/2014

Strategic Business Solutions Mortgage Banking

Program/Project Manager (Consultant)

Directed diverse teams of business and technology project resources ensuring on time and in scope delivery of multiple projects.

Identified and prioritized issues/risks to milestones impacting project delivery schedules resulting in clear and concise solutions to restore project progress.

Implemented 9 new tax and escrow simultaneously meeting and exceeding regulatory deadlines.

American Express 3/1997 - 10/2012

Technologies – Compliance and Quality Assurance

Lead Project Manager 5/2008 - 10/2012

Collected and validated data from various applications/reports to identify and present business case for process improvements/program enhancements.

Supervised internal and external SOX audit requests.

Technologies – Project Management -PMO

Project Manager 4/2006 - 4/2008

Aligned and collaborated with Business Partners to ensure end to end ownership and financial accountability of annual budgets were approved in a timely manner.

Identified and presented variances/issues /risks and solutions to ensure path to “green” with projects in flight to senior leadership.

Technologies – Sales Servicing Portal Development Team

Sr. Business Analyst 1/2005 - 4/2006

Provide documentation and justification for standards and exception reviews for SVP team.

Gathered and produced robust business requirements for tactical and strategic projects.

Service Delivery Network Program Office

Business Analyst 9/2000 - 1/2005

Independently designed and created relevant metrics to present to leadership to show the progressing of the development teams.

Coached, mentored and motivated projects teams members and contractors to ensure accountability of tasks.

Finance – Vendors Payable

Financial Analyst 7/1998 - 8/2000

Identified and executed root-cause analysis to increase productivity, eliminate re-work and published written guidelines for repeatable results.

Lead and drove off shore team to improve reconciliation reducing Service Level Agreement intervals.

Service Center – Government Agency Program Coordinator Team

Credit Analyst 3/1997 - 6/1998

Identified fraudulent charges and escalated to Agency Program Coordinator (FBI, US Postal Service).

Analyzed and reported delinquent accounts as per contract agreements.

Additional Skills

oMicrosoft Suite: Excel, Word, PowerPoint, Publisher, Access, Visio, Outlook and Project, Office 365

oOpen Pages

oQuality Center (UAT scripts and testing)

oRally, JIRA, Confluence




oClarity, Daptiv


oSDLC Waterfall & Agile

oService Now

oMainframe SQL/SAS


oBusiness Continuity Planning


oSix Sigma Green Belt

oPikes Peak Community College - Business Admin

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