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Administrative Assistant Customer Service

Auburndale, FL
December 31, 2018

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Sue Ellen Hall



Tampa General Hospital – Tampa FL. 2015-2018

Phlebotomist II

Winter Haven Hospital – Winter Haven Florida, 2011 – 2015

National Certified Phlebotomist

Heart of Florida Regional Medical Center, 2006 – 2011

National Certified Phlebotomist

Bartow Regional Medical Center – Bartow Florida 2006 -2007

National Certified Phlebotomist


June, 2006: Patient Care Technician. CNA certification, National Certified Patient Care Technician, National Certified Phlebotomist, National Certified EKG Technician.

January, 2004 Florida: Technical College, Lakeland Florida. Associates Degree Medical Administrative Assistant.


Medical Billing

Medical Office Procedures

Computer Applications

Excel Spread Sheet

National Certified Phlebotomist

Cardiopulmonary Resuscitation

Process Laboratory Specimens

JACO Compliance

HIPPA Compliance

Office Word

Excel Spread Sheet

Power Point

Manages and prioritizes duties in order to complete processing of lab orders, follow policies and procedures, responsible for high volume customer services. Work on high volume appointments scheduling. Recognizes and adheres to JCAHO and HIPPA policies. Work directly with physicians, nurses medical assistant staff; to adhere laboratory specimens are complete. Answer phones, fax reports, and complete the billing status for the phlebotomy vini punctures, for Quest and LabCorp

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