Salesforce Professional w/ 10 yrs Platform exp + multiple certs

Byron N. Shettle

b .*******@*****.*** 206-***-**** h ttps://www.linkedin.com/in/bshettle

Passionate about improving efficiency t hrough processes and communication to provide technical solutions for a range of business challenges. Special interest in using Salesforce and connected applications to create seamless and succinct business experiences. Seeking new opportunities to analyze priority initiatives for sustainable and practical solutions. Recent Experience

TriStrata Group (Formerly Ozone International, LLC), Bainbridge Island, WA

● Administered technical solutions and principle database services such as Salesforce CRM and Microsoft NAV ERP and many connected solutions and other platforms

● Managed projects to implement technical solutions including all Salesforce updates

● Managed multi-channel (Email/Web) Marketing platforms and campaigns

● Collected and provided Data and Analytics for KPIs on scheduled and ad hoc platforms

● Implemented and integrated mobile solutions for remote and field personnel

● Coordinated and lead technical trainings and documentation for various user groups

● Shared IT Helpdesk support and as needed minor implementations/administrations Other Systems Experience/Skills

● Administrations/Extensive Experience: S alesforce Sales/Marketing/Service Cloud, MS Office 365, Microsoft Dynamics NAV ERP, Anveo Mobile for NAV, Pardot, Zendesk, Octiv CMS, Dun&Bradstreet, Hoovers, data.com, FluentCloud VOIP, Verizon Connect Telematics, Docusign, MapAnything, Jet Reports for SQL, Autodesk AutoCAD, Adobe Illustrator/Photoshop/Acrobat, and a variety of proprietary database tools

● Certifications: S alesforce Admin 201, Salesforce Platform App Builder, ESRI ArcGIS Previous Work Experience

Kroll Map Co., Inc., Seattle, WA – GIS Specialist N ov’14 – Jul’15

Metsker Maps., Seattle, WA – Retail Sales A pr’14 - Nov’14

CBeyond, Inc., Bellevue, WA – Sales Consultant M ay’13 – Nov’13

ABS/Ricoh Americas, Inc., Bellevue, WA – Account Executive D ec’11 – May’13

Expedia, Inc., Bellevue, WA – Star Ratings Specialist J un’07 - Jan’11

Expedia, Inc. (Volt), Bellevue, WA – Geographer J ul’06 – Jun’07 Education

University of Washington, Seattle G raduated Aug’06

● B.A. in Geography and specialization in Geographic Information Systems (GIS)

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