Micaela

Gardner

Micaela Gardner

**** ***** **.

Berkeley, CA 94705

805-***-****

ac6txb@r.postjobfree.com

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Objective

Objective: To support an organization and fellow team members using strong communication, attention to detail and modeling of positive company culture. ᅳ

Experience

Yelp / Account Executive

January 2018-June 2018

Managed a pipeline of over 150 clients at a time using SalesForce. Learned nuances of different industries to gain perspective from business owners. Helped colleagues with technical issues and performed light QA by updating databases when information was incorrect. Customer Lobby / Partner Support/Call Agent Lead

November 2015-December 2017

Coordinated with partners and their clients to manage social media and reviews. Led a team of call agents during the most profitable and busy time in the history of the company. Assisted HR with office management. Planned and executed company events and parties.

Peet’s Coffee and Tea / S hift Supervisor

July 2010 - November 2015

Frequently in charge of managing team members. Dealt with cash, safe, bank deposits and getting change. Trained other team members and educated them on various coffees and teas. Maintained a clean and positive environment for customers and team members alike. In charge of ordering milk, coffee, tea, pastries, and store supplies. In charge of filling out paperwork, doing inventory and ensuring we had enough product. Settled customer disputes and created quality, hand-crafted beverages.

Self-Employed/ Freelance Fact-Checker and Proofreader December 2014 - January 2015

Checked names, dates and original sources. Light proofreading for grammar and punctuation. Inserted footnotes and curated Works Cited. ABC-CLIO/ C opywriter

October 2014

Wrote descriptive copy of textbooks to be put on websites and catalogs. Did synopses, summaries and author bios. Pulled out key points for bulleted marketing lists. Researched topics when needed to flesh out materials.

fromacloud/ C ontributor

August 2013 - October 2014

Regularly provided column about pop culture and political issues. Coffee Bean and Tea Leaf / S hift Supervisor

October 2006 - April 2010, Santa Barbara/San Francisco, CA Supervised multiple employees at once. Gave out breaks. Filled out End-of-Day reports. Handled cash and safe. Trained team members. Resolved customer needs and disputes. Up-sold menu items to increase store profits. Kept store clean and maintained a positive, welcoming environment. Crafted quality beverages.

Washington Mutual/ I ntern Teller

June 2005 - June 2006, Goleta, CA

Completed financial transactions such as deposits, withdrawals, transfers and mortgage payments. Referred customers to upgrade and open new accounts. Handled large amounts of cash daily. Worked with bank software. Filed sensitive financial documents. Greeted customers and directed them to proper departments. Answered phone calls. Completed End-of-Day closing tasks. Counted and deposited previous day’s ATM deposits.