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Medical Office

New Orleans, Louisiana, United States
August 18, 2018

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Current Administrative Medical Assistant with Billing & Coding student with over 5 years’ experience in management, training and customer service. Seeking a position with an organization that will allow use of my extensive educational and professional experience. To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and entry-level talents with the goal of proving myself and growing with the company. Highly skilled in collecting and accurately entering demographic, clinical, billing and insurance information in predefined hospital or facility databases.


Excellent and Effective Communication Skills

Resource Management Expert

Coaching and Development

Independent Judgement and decision Making

Strong ability to perform a variety of clerical and administrative tasks

Remarkable ability to coordinate office activities in an orderly fashion

Proficient in the preparation of budgets and financial reports

Ability to work well with people in a variety of settings

Proficient in Microsoft Office applications

Deep knowledge of medical terminology

ICD-10, CPT & HCPCS Coding


Data entry and management

Electronic Health Records

Medical billing and coding software

Medicare, Medicaid, and Private Insurance Claim Submission

Database Management Proficiency

Medical shorthand knowledge

Technical competency

Self sufficient

Effective communicator

Extremely reliable

3 Years of Call Center

5 Years of Claims


Front Desk Supervisor, Embassy Suite

Provides outstanding services and ensure customer satisfaction while addressing customer concerns and complaints promptly and professionally. Responds to customer needs and requests in a timely manner. Manages incoming and outgoing mails and faxes. Post charges to customer accounts and handles card and cash transactions. Plans and assigns workloads for front office associates. Supervises associates in their assigned job duties. Prepares operational and financial records for Manager to review. Identifies resource requirements and manages resource allocations. Ensures complete coverage and continuous availability. Assists in hiring and training associates in front office duties. Evaluates the performance of associates and provides appropriate feedback. Ensures associates follow company policies and operational procedures. Schedules regular meetings to discuss issues and updates. Educates associates on safety, emergency and security procedures.

09/2014- Present

Patient Access Representative/ Patient Billing and Collection, Slidell Memorial Hospital

Greet patients and visitors Obtain and enter demographic, clinical, financial information into the computer system. Interview patients to accurately obtain all initial information required for admission. Prepare admission and discharge records and forward them to proper departments. Handling call center and claims Explain a variety of admission forms and policies, get signatures, hold discussions on financial responsibility and obtain payments. Carry out insurance verification, consent, and notification. Explain and obtain signatures on admission, clinical and financial forms. Review documented notes for payment requirements, collect co-pay/deductible as appropriate and explain insurance benefits as quoted to us. Refer cases for financial screening as indicated. patient pre-registration, patient scheduling & registration, verification of patients’ benefits, securing reimbursement via prior authorization/referrals or collection, documentation of actions taken to collect out of pocket expenses. Validate verification and documentation of insurance eligibility and coverage for anticipated procedures. Coordinate admission and referral validate insurance authorizations was obtained from referring physicians when appropriate. Follow up with patients for appointments and offer any other pertinent information. Schedule patients for necessary procedures as indicated, using the appropriate scheduling system and obtain authorization for all planned services. Accurately create patient encounter in patient accounting systems utilizing the appropriate patient search criteria and interview method. Communicated with physicians and mental health professionals on staff to collect any missing patient data for records. Corrected any errors in medical records according to medical center procedures and applicable state and federal regulations regarding medical records. Maintain accuracy and confidentiality of patient and physician information that’s entered into the database.

Medical Office Receptionist /Medical Assistant,Dr. Hartley Johnson MD family Practitioner 10/2010 – 03/2013

Was Greets patients and answers the phone in a courteous and professional manner Collects and copies insurance cards and other pertinent documents . Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet Ensures accurate and timely collection of co-pays, self-pays, and other patient balances Follows all HIPAA, compliance, privacy and confidentiality standards Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations Places calls to referring physicians for patients expressing difficulty with their procedure Communicates service delays to all involved (including the patient) with regard to the wait time metric. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture injections, various diagnostic procedures and ancillary tests. Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations and improved patient care/satisfaction.



Technical Diploma, Metairie, Unitech Training Academy

Major: Administrative Medical Assistant with Billing & Coding

Related Course work : Medical Terminology, Healthcare Delivery System, Legal Aspect of Healthcare and information Management, Electronic Health Records, ICD-10, HCPCS and CPT Coding, Reimbursement Methodologies, Management of Health Information Systems

Grade Point Average: 4.0/4.0

Honor Society Member

Technical Diploma, New Orleans Herzing University

Major: Medical Assistant

Related Course work: Patient care Vital signs measurement, Scheduling Appointment setting, Injections, Patient preparation, CPR Electrocardiogram (EKG) Electronic medical records Medical terminology. Scheduling patient appointments

Maintaining medical records, and billing and coding information for insurance

Preparing patients for examination, Helping physicians with patient examinations Taking and recording vital signs, such as collecting blood and specimens.

Certification, New Orleans St Agatha School

Major: Certified Nursing Assistant

Related Course work: provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing.

Grade Point Average: 4.0


High School Diploma, New Orleans, Warren Easton

Major: Diploma

Grade Point Average: 4.0




Strong organizational skills are the key to juggling many projects that an administrative assistant is responsible for. An organized workspace helps you accomplish daily tasks and meet deadlines. As a front desk supervisor, I’m in charge of planning, scheduling, and logistics for meetings and events. I’ve been consistent in maintain a level of organization while allows me to always be prepared.


I have strong verbal and written communication skills. I’m always ensuring that ideas are communicated in a clear and precise way. Email correspondence is an essential part of everyday life in an office. It’s important to keep those lines of communication open to avoid confusion.


I have confidence in my abilities and show others that I’m capable of taking on certain responsibilities


Positivity can be contagious! A positive, can-do attitude gives people reassurance amid tight deadlines, heavy workloads, and tough problems. A positive person can give others peace of mind.


As a leader, I’m always thinking of new ways to handle situations. My creativity to solve difficult problems shows others that I’m not afraid to tackle anything. Put this creativity to use by taking on new projects of my own.

Be a Team Player

Believe it or not, being an office leader also means working well with others to get the job done. As a true leader, I know when to take charge and when to take a step back. Everyone brings something to the table, so my flexibility to switch roles shows others that I’m committed to the end result.


Available upon Request

Contact this candidate