lArdell ellerbe

**** ****** ** *******, ** *****

Phone: 919-***-**** Email: ac6o7j@r.postjobfree.com

Information Technology certifications

CEH,CHFI, ITIL v.3 Foundation,CompTIA Security+,CompTIA Network+, CompTIA

A+, Certified: LAN Administrator, MCP

PROFESSIONAL INFORMATION TECHNOLOGY EXPERIENCE

ATCOM Business Technology Solutions 12/2011 - 3/2012

IT Managed Services Engineer

. Provided project management and engineering support

toward new solution initiatives.

. Provided consultative services for information security strategic

planning, architectural design, and evaluation of technology

solutions.

. Analyze and investigate access problems.

. Network services focused on remote and central customer networking,

and remote access using client VPN and SSLVPN solutions

. Deliver successfull IT projects in a managed service environment.

. Represent the client's IT department during the implementation of

intelligent network projects.

. Communicate and report effectively on project status to the client as

well as internally.

. Staging testing and implementing the latest Cisco technologies.

. Participate in changes and incident management of the Field

Implementation environment.

. Be creative, pro-active and take initiative to grow any internal

business relationships vital to the success ofthe project.

. Conduct project post mortems and create a recommendations report in

order to identify successful and unsuccessful project elements.

. Implemented network back up and recovery plans to maintain reliable

network operating system.

. Configured Cisco PIX /ASA Firewall.

Pentair Water

9/2002 - 12/2011

Network Engineer / Telecom Admin

. Administrate and support the company network, telephone and voicemail

system.

. Perform responsibilities of carrying out audits and security

assessments.

. Monitor the helpdesk ticketing system, assess tickets and route to the

appropriate personnel

resolution after documenting any solicited information or

troubleshooting results.

. Resolve issues, over the phone, via email, and on the floor.

. Create and manage user accounts (Active Directory) and file (NTFS) and

share permissions.

. Ensure wireless systems are continuously running effectively and meet

5 9's (99.999%)

uptime availability requirement.

. Provide immediate response to unscheduled interruptions to

. restore service as quickly as possible. Manage, enhance, and customize

predictive analysis tools in support of operational metrics and

objectives.

. Work together with management to balancing the security and making it

easy for the

users to access the system.

. Troubleshoot and resolve routing problems, security related issues,

optical circuit problems,

connectivity issues, peering issues, hardware problems, etc.

. Monitor and manage firewall issues to include corrective action for

access or deny with Check Point (4 years of experience in Information

Security, Threat and Vulnerability and Risk Management. Working

knowledge of TCP/IP ports and protocols).

. Perform automated vulnerability scanning of web applications. Review

scan output, identify and eliminate false positives. I Understand

security risks and take preventative measures to detect security

issues such as Cross Site Scripting, SQL Injection.

. Routing protocols (OSPF, EIGRP, BGP), LAN technologies (FDDI,

Ethernet, Token Ring), WAN technologies (Internet, POS, ATM, ISDN,

private lines), VLANs DNS, VPNs, IP telephony and circuit testing.

BellSouth

8/1998 - 6/2002

Network Support Technician

. Primary desktop support for the site including

break/fix, and resolving of issues among PCs,

printers,scanners, handhelds, etc. and all

applications, email, remote access, Sametime, etc

. Cover the helpdesk-phones and email, and log tickets

into Remedy. Promptly respond to and

. prioritize tickets. Route and escalate as needed.

Generate monthly reports on case volume, etc

and create Remedy macros for tracking or additional reports on demand.

. Manage user accounts, configure NTFS security, build

PCs with Ghost images, join PCs to the domain, and

setup and configure hardware and software in

accordance with site procedures.

. Draft and implement work instructions/procedures for

the site and quality test, document, and rollout

software and hardware. Provide training needed to

other team members and end-users.

. Perform tape backups/restores (Veritas),

cabling/patching, apply service packs and hotfixes,

anti-virus patches, virus cleanup, etc. and carry out

and maintain asset inventory database.

. Support phone, security, and video conference

systems.

. Shining Star Award winner-for initiative shown during

migration and PC rollout.

Windows NT/2000, Active Directory, Ethernet, TCP/IP, NTFS, MS Office,

Remedy, Sametime, Ghost,

Veritas, Lotus Notes, Internet Explorer

Network and Hardware Experience (general information)

. Experience with building and running multi-site network environments

consisting of switches, wireless access points, Cisco ASA routers,

virtual private networks and firewalls

. Experience with virtual servers and related networking configurations

and components, particularly as it relates to VMware

. Experience implementing and managing network security including

firewalls and intrusion detection systems

. Experience with telecom vendor service, experience implementing

services and managing vendors.

. Experience in deploying/supporting Altiris and SCCM in a large

environment

EDUCATION

. Laney College, Oakland, CA (US ARMY)

. Computer Information Systems (1988)

. Gwinnett Technical Institute, Atlanta, GA

. Certified: LAN Administrator, A+ and Network+ (1997)

. Completed Altiris Management Suite 6.0 course (2005)

. Completed the certification CEH course (2010)

. Completed the certified Computer Hacking Forensics investigator

course (03-20112)

References available upon request

Contact this candidate