Sign in

Customer Service Administrative Assistant

Wausau, WI
September 25, 2018

Contact this candidate



*** ****** *****

Wausau, WI ****1



Highly organized, proactive and detail-oriented professional providing thorough and skillful administrative and customer service support.

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

An independent, self-motivated professional with excellent research and organization skills, able to grow positive relationships with clients and colleagues at all organizational levels.

Computer skills to include: Advanced Word, Excel, PowerPoint and Outlook; Desktop Publishing, Lotus Notes, Schedule +, SAP, HRIS, Visio, Epicor.


Integrative Leadership BAS 3.31 GPA

Business Management AA, 3.91GPA

Microsoft Technology Certificate, 4.0 GPA

Phi Theta Kappa High Honor Society

Coursework to include:

Human Resource Management

Accounting I and II

Lean Organizations

Project Management

Math with Business Applications

Team Building and Problem Solving

Business Interpersonal Skills

Written/Oral Communications

Technology for Business Leaders

Word, Excel, PowerPoint 2010 levels I & II


American Family Insurance (May 2014 - current)

Sr. Claims Support

(Started as Receptionist was promoted to Claims Support Specialist, and Sr. Claim Support)

* Supervise Claim Support team

* Provide administrative support to Branch Operations Manager

* Process check payments for adjusters

* Daily receivables deposits

* Receives and returns calls to insures, claimants, agents within defined authority guidelines to

solve problems and answer questions

* Coordinates logistical arrangements for meetings and conferences

* LEAN, United Way and Recreation Committees

* Coordinates travel arrangements for managers

* Handle all communications for office via e-mail, agendas, meeting minutes

* Provides customer service to internal and external customers

* Handles non-technical aspects of a claim file including pulling file, timely distribution and file

folder maintenance.

* Welcomes visitors by greeting them, in person or on the telephone; answering or referring


* Directs visitors by maintaining employee and department directories; giving instructions.

* Maintains security by following procedures; monitoring logbook; issuing visitor badges.

* Maintains telecommunication system by following manufacturer's instructions for house phone

and console operation.

* Maintains safe and clean reception area by complying with procedures, rules, and regulations.

* Provide general administrative duties for the department

Northcentral Technical College, Wausau, WI

* Library Assistant, (2012-2014)

* Provide general administrative assistant functions for the library by creating, maintaining, and

updating records and materials, filing, and data entry

* Provide first level technical PC support, includes basic skills support for widely used NTC

applications such as Blackboard and MS Office

* Provide customer assistance in locating information, reference materials, navigate and

effectively use a broad range of electronic library resources

* Receive and post payments on student accounts

* General circulation desk duties

* Inventory processing

* Shelving books, magazines, newspapers

* Preparing books for quarterly sales

* Processing new books, magazines, newspapers

Contact this candidate