Customer Service Representative
Resume:
Crystal Potter
Columbus, OH, *****, US
**********@*****.***
Work Experience
Aug, 2011 - PRESENT
Cleaning Specialist, Crystal Potter Cleaning Services Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
Gather and empty trash.
Dust furniture, walls, machines, or equipment.
Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Clean chimneys, flues, and connecting pipes, using power or hand tools.
Service, clean, or supply restrooms.
Clean and polish furniture and fixtures.
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Strip, seal, finish, and polish floors.
Steam clean or shampoo carpets.
Remove snow from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.
Clean bathrooms, showers, toilets, sink and floors Clean kitchen, wipe surfaces, cabinets, sink, stove, microwave and floors
Dust baseboards, ceiling fans, door jams
May, 1998 - Apr, 2007
Customer Service Representative, Calltech Communications LLC
Communicated and interacted with numerous departments Piloted and lead a weekly staff meeting for Team
Researched using a number of sources to develop a solution to the customer's problem
Work with the customer until or issue had been resolved Ran new hire training sessions that provided the fundamentals of services
Transferred customers externally to the correct product maker for any further troubleshooting assistance
Install and perform minor connectivity issues and or repairs to installation specifications
Responded to e-mail request for client configuration issues Took orders for products and processed payments
Trained new Help Desk Personnel on company policies, procedures, systems and customer service techniques Took inbound calls for customers to set up flights, rental car and hotels.
May, 2011 - Oct, 2013
Customer Care Specialist, JPMorgan Chase & Co.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
1997
Hilliard High School, High School in General Studies PRESENT
Ashford University, Bachelor's Degree in Organizational Management
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