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Customer Service Active Directory

Lakewood, Washington, United States
September 21, 2018

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**** ***** ** **, ****-11, Lakewood, WA. 98439

PROFESSIONAL Skilled I T Support Engineer successful at using personal judgment and

SUMMARY advanced technical acumen to make an positive impact on C ontinued

system up time. Forward-thinking and resourceful professional with adiligent mindset and disciplined approach. Ready to bring 25+ years ofexperience in I information Technology and Computers and associatedsystems to a challenging new role with y our organization.

SKILLS Software, installation, configuration Active Directory, Photoshop,

and repair, proficient with computer AutoCAD, banking, Excellentprograms and programming: Foxfire, communication, Hardware,Windows, Safari, Google Chrome, concept, ConfigurationWord, Some Linux systems. Extensive management, Conflictknowledge of hardware for building resolution, CPR, Client, clients,computer systems. Working Customer service, delivery,knowledge of Excel and PowerPoint. documentation, electronics,Knowledgeable in the use of email, Hubs, Imaging, InventoryPhotoshop and AutoCAD. Control, IT support, laptops,Knowledgeable in Android operating Linux, Loss Prevention,systems, IOS, Windows 7 and 8 managing, materials, access,Mobile. Excel, Exchange, office,

PowerPoint, Windows 7,Windows, 2000, Word,Modems, Needs assessment,Enterprise, network security,Network, networks, operatingsystems, OS, telephonesystems, policies, POS, Powerdistribution, Problem resolution,problem-solving, programming,requirement, sales, Servers,SQL, Switches, System analysis,technical training, technician,telephone, phones, Trainingdelivery, troubleshooting, UNIX,upgrades, VOIP

WORK HISTORY FIELD SERVICE TECHNICIAN HCL America - Seattle, 03/2015 - 09/2018


Full IT support of over 200 users in the Amerigroup System andavailable to all other HCL / Anthem customers in excess of 2000.I am the sole technician in the Seattle office.I am responsible for resolution of any and all IT issues.Worked directly with departments, clients, management to achieve

continuous operation.Validated schematic designs working alongside hardware engineers.Responded to customer requests via telephone and email.Created and built firmware to test associate hardware.Researched and updated all required materials needed for firm andpartners.

Troubleshooting - Gig Harbor, WA 08/2014 - 03/2015

Windows and Linux.Hardware documentation.Customer focused.Excellent communication skills.Training delivery.Testing plans.Excellent diagnostic skills.Needs assessment.Project documentation.Network upgrades.System analysis, Principal duties: inventory control, security, banking,customer service, sales, troubleshooting electronics, set up softwareon mobile devices including tablets cell phones and laptops.

Principal Sequim Police Department 01/2010 - 08/2014

Customer service, Finger prints, office and Patrol duties as assigned.,Full IT support for over 1000 employees and clients worldwide.Including but not limited to, VoIP, Servers, and Desktop and laptopdevices.Extensive Microsoft OS and systems training.Active Directory, Exchange, SQL, Document Imaging, storage andretrieval systems.Wireless and wired networks.Repeaters, Switches Hubs, Modems etc.Wired and Cellular telephone systems.

SENIOR HELP DESK ANALYST Lynden Incorporated - 08/1996 - 01/2009

Seattle, WA

12.5 years of experience supporting over 1500 users and 20+companies with all computer, network, wireless and VOIP support.Diagnosed and troubleshooted UNIX and Windows processingproblems and applied solutions to increase company efficiency.Recommended architectural improvements, design solutions andintegration solutions.Designed and implemented new server standards for core businessservices.Managed creative projects from concept to completion whilemanaging outside vendors.Consistently met deadlines and requirements for all production workorders.Implemented company policies, technical procedures andstandards for preserving the integrity and security of data, reportsand access.




Ensured network, system and data availability and integrity throughpreventative maintenance and upgrades.Trained junior members of IT team regarding network security andtroubleshooting of data circuits.Collaborated with clients from concept through final delivery ofproduct or service.

Sr. Helpdesk Analyst Lynden Incorporated - 08/1996 - 01/2009

Seattle, WA

Principal Valley Lumber Co - Juneau, AK. 01/1992 - 01/1996

Install and maintain Triad POS system in several stores in SE Alaska.

Garfield High School, Seattle, WA.

Grantham School of Electronics, Los Angeles, CA.

First Aide/CPR qualified. Inventory Control and Management. LossPrevention and Asset Protection. Various M.S. and other technicaltraining courses. A complete list will be furnished upon request.

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