Dedicated and focused Project Manager who excels at planning, tracking, monitoring schedules and budgets, team building and properly scoping projects.
Assumptions, Risk & Cost Analysis
Industry Software Solutions
Managing Key Accounts
Six Sigma Green Belt Trained
Microsoft Project, Excel, PowerPoint
Customized work solutions
Budget & Deadline Focused
Critical Path Analysis
Schedule crashing skills
Master of Science, MS Organizational Management
University of Phoenix, Phoenix, AZ
Master of Science, MS Project Management
Walden University, Minnesota, MN
Bachelor of Science, BS Business
University of Central Oklahoma, Edmond, OK
Microsoft Certified Project Manager
May 19, 2018
Lead Analyst/Project manager
Frontier Communications, Irving, TX 01/2016 – Present
Identify root cause of networking issues, using diagnostic testing software.
Document network support activities
Provide technical support for business and residential clients
Optical network alignment and configuration
Analyze service orders and trunk orders to identify trends.
Supervising and evaluating telecommunications personnel
Provides ongoing technical and operational assistance for all telecommunications systems
Lead meetings and create meetings documentation
Prioritize effectively and able to adapt and work in fast paced environment
Small Projects Manager, Telecom
AT&T Corporation, Dallas, TX 08/2011 – 1/2016
Role consists of managing book of multiple telephony solution projects for business and residential clients in both internal and off-site environments, primarily consisting of business networks and infrastructures.
Manage a book of 20+ business and residential client projects weekly, includes consulting, planning development and implementation of telephone and network system solutions.
Assess project scope of existing facilities' needs, including time and resources management for removing, identifying and installing new or modified telecommunications systems
Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
Install and coordinate installations of, new or modified hardware, software, or programming modules of telecommunications systems.
Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment/devices.
Implement and perform preventive maintenance, backup, or recovery procedures.
Ryder Logistics, Alliance, TX 09/2010 - 08/2011
Created a project to identify, resolve and sustain improvements of delivery time efficiency and consistency between vendor and deliveries to multi-million seller locations.
Planned full cycle 6 month process to improve lag time in logistics. Identified inconsistencies and problems 25% faster than originally planned.
Ensured production requirements and goals were met via identifying key process metrics. Used daily workload formulas to communicate deadlines and expectations to team.
Monitored the quality, quantity, cost and efficiency of the movement of goods. Improved transportation logistics by
3-5 days, and developed process to maintain ongoing improvements.
Developed business by gaining new contracts, analyzing logistical problems, controlling the project life cycle and associated information systems.
Coordinated training program to solidify process improvements and teach other coordinators details and follow-up measures and utilizing software applications to ensure accurate and timely delivery of loads.
Netflix Corporation, Irving, TX 02/2010 - 07/2010
Managed a four month project to improve accuracy, defects, and efficiency. Analyzed manual versus automation process metrics, included efficiency and ROI analyses.
Managed project using correlation studies, regression analysis, and formulas with results improving defects by 11%, accuracy by 16% and speed by 23%.
Ensured production requirements and goals were met via identifying key process metrics, Ensured there was no down time between transitions
Used daily workload formulas to communicate deadlines and expectations to team, included graph demonstrations and use of HAL, MRG SORT, Oracle, and Microsoft Outlook applications.
Motivated team throughout project, including long working days and evenings necessary to meet time constraints and deadlines.
Trained workers on use of automated system and submitted project deliverables, ensuring adherence to quality standards.
Staff Care Inc, Irving, TX 06/2008 - 04/2009
Managed administrative and planning process to devise most cost effective means to transport travelling doctors to appointment sites.
Devised new process to save $250/per doctor per month on transportation costs.
Developed new training and communication programs and assisted in establishing operating procedures to ensure compliance.
Worked cross-functionally (Legal Department, Finance, HR, IT,) to obtain smooth transitions.
Identified customer needs and tailor processes to meet needs, improved customer retention by 50%.
Wal-Mart, Inc., Dallas, TX 07/2005- 05/2008
Managed site-to-site projects, setting up new stores and store expansions, overseeing quality, specifications and maintaining 4 month implementation deadlines.
Managed quality programs and lead 18 supervisors at two facilities, including assistant managers and co-managers while ensuring adherence to budget, schedule, and scope.
Motivated and monitor progress, tracking project milestones and deliverables. Resolving unexpected obstacles analytically and decisively.
Prepared project status reports by collecting, analyzing, and summarizing information and trends.
Established and executed a project communication plan. Also, tracked and reported team workloads and results for timeliness, efficiency, productivity, and quality based on project, team and corporate goals.