Customer Service & Frontline Support Specialist

MISTI EDWARDS

** * ****** *** ********, Oh ***** C: 380-***-**** **********@*****.***

Objective

Seeking steady full-time employment with a company that values a strong work ethic, willingness to learn, and drive to succeed.

Skills:

Type 30+ WPM

Multi-line Phones

15+ years working with the public

Strong verbal and written communication skills

Call center experience

Placing customer orders via phone

Successfully multitasked in a fast-paced environment

Deescalating angry/un-happy customer

Experience

July 2025-Current

Dominos

Running shifts

Opening the store and getting ready for the day

Frontline customer service

Pizza maker

Assisting customers via phone or in person with orders

Food preparation

03/2024-

07/2025

Papa Johns

Delivery Driver/ Frontline customer service

Customer food prep

Assisting customers via phone or in person with orders

10/2023-01/2024

Michaels (Seasonal

Cashing out customers

Filling online orders

Stocking shelves

12/2021-10/2023

Teleperfomance

Taking incoming calls for US Bank Customers

Providing customers with account related information regarding balance, charges, or finding local banks and ATMS.

Assisting customer with getting replacement lost or stolen cards

Transferring customer to appropriate department for additional assistance as needed

Escalating customer banking issues

10/2021-12/2021

Robert Half

Working for Lendmark Financial

Calling customers about their bills that are behind

Notating accounts

11/2020-09/30/21

Insight Global

Incoming calls about health insurance

Answering questions about health insurance

Putting notes on accts

7/2020-10/22/2020

9/2019 to 7/20/2020

04/2019 to 8/2019

12/2018 to

04/2019

04/2018 to 10/2018

Homepro

Preforming outbound calls to assist potential customers with setting up appointment for remodeling inquires

Notating accounts

Scheduling appointments

Micro Center Hilliard Oh

Take incoming calls Assisting customers with Product information

Text messaging back and forth with Customers regarding product information and availability

Making notes on accounts for every call.

Chase Bank, Dublin oh

Answering incoming calls about banking

Notating accounts with detailed information regarding customers call

Express Scripts Dublin, Oh

Handle outgoing calls regarding prescriptions

Send calls over to speak with a pharmacist

Customer Service Rep

HKT Teleservices - Dublin, Oh

Handling incoming calls regarding home warranty insurance

Documenting customer accounts on every call

Upselling when opportunity available to provide customers with better coverage

Educating customer on current coverage and possible changes to ensure proper solution.

11/2017 to 02/2018

Customer Service Rep

Teleperformance - Columbus, OH

Handling incoming calls related to purchases, billing and returns

Assist customers with placing orders with online web store

Take orders via phone

Handling payment information.

01/2017 to 09/2017

Customer Service Rep (Billing)

Spectrum/Charter - Irving, TX /Zanesville, OH

Answering calls from Customers about bills and services

Documentation of customer account on every call.

Assisting customers with setting up payment arrangements

Listening to customers to provide best possible solution to billing issues

10/2015 to 11/2016

Customer Service Rep

Telvista (Metro PCS) - Dallas, TX

Answering calls from reps and customers

Ported cell phone numbers for new or current customers

Documented each account with steps taken to resolve customers call

Troubleshooting cell phone related issue for customers and in-store reps

Assisted customer with cell phone plans to suit their individual needs

Contact this candidate