Krista Holtegaard

ac5zm8@r.postjobfree.com

**** ********* ***** **

Rochester, MN 55904

507-***-****

COMPUTER SKILLS:

Operating Systems: Windows 95/98/NT/XP, Windows Server NT 4.0, 2000, 2003, 2008, 2012.

Internet Protocols/Networking: Ethernet, TCP/IP.

Working Knowledge of IIS.

SCCM -Knowledge on a management basis.

Active Directory - Installation and Maintenance.

Network monitoring and troubleshooting.

Linux: patching host servers and limited troubleshooting

WSUS for patching of servers

Software Applications: Invincea, Office 97/2000/2003/2007/2010 /2012 packages, Office 365, Remote Desktop, Enterprise Administrator, Remedy, Mainframe, Internet Explorer, Remote Access, Rapid Deployment Pack from HP, HP SIM, VMWARE, Citrix and many other applications.

Mobile Software: IPOD and IPAD configuration, MDM maintenance.

Pulse Secure

HIGHLIGHTS OF QUALIFICATIONS:

•Over twenty years of technical troubleshooting and customer support experience.

•Ability to communicate technical language in easily understandable terms.

•Function well in fast-paced environment.

•Quick study, enjoy new challenges.

•Detail oriented multi-tasker with strong organizational skills.

•Go-to person.

•Work effectively independently or as part of a team.

•Natural leadership qualities.

•Superior record of delivering great customer service.

PROFESSIONAL BACKGROUND:

TECHNICAL/TROUBLESHOOTING

• Handle customer service inquiries and problems regarding operating systems and software.

• Troubleshoot network problems.

• Perform hardware maintenance and installation tasks.

• Upgrade and repair server hardware and operating system.

• Install and maintain the installation environment for Foundation wide server support.

• Documentation of tasks performed.

• Keep skills relating to servers continually current.

• Contact programmers when needed for additional assistance.

• Primary contact for HP Rapid Deployment and maintenance of the application.

• Primary contact for HP C class blade enclosure environment, its maintenance and its documentation.

• Managed hardware portfolio for over 1700 servers.

Professional Accomplishments

Our team won a Virtual Vanguard Award for the Best Infrastructure Optimization Solution. We have been working on virtualizing 90% of our environment for the past several years. We came up with a motto that says "Our mantra for server projects is "virtualization first no new hardware goes in without first analyzing/ attempting a virtual install."

RELATED EXPERIENCE

United Health Group- OptumRX Minneapolis, MN Feb. 2017-June 2018

Enterprise Access Control Program Manager

•Enabling NAC at Acquired Entities

•Liaison between business and entity

•Troubleshoot technical issues that result from NAC enablement

•Managed VPN Migration Project at Acquired Entities

•Managed Vulnerability and Remediation of critical updates

•Managed application tracking efforts for integration activities

•Handled day to day integration efforts

United Health Group Minneapolis, MN Sept. 2015- Feb. 2017

Infrastructure Security Administrator

•Subject Matter Expert for Security Software; Invincea.

•Create documentation and SLA for Invincea.

•Install and Maintain software for company acquired entities.

Saint Jude Medical (contract) Saint Paul, MN Feb 2015-Sept. 2015

Windows Systems Administrator

•Creating Server Documentation.

•Decommissioning Windows 2003 and 2008 Resources.

•Handling daily Remedy tickets in regard to Windows OS.

•File Share Maintenance.

•Security for users.

HealthPartners (contract) Bloomington, MN August 2014- January 2015

Windows Server Administrator

•Creating standard server documentation for infrastructure.

•Maintaining standard server build for infrastructure.

•Managing ESX virtual infrastructure.

•Building and provisioning hosts and guest operating systems.

•Converting physical servers to virtual.

•Updating servers with latest service packs and hot fixes.

•Implementing and administration of Active Directory services and Policies.

•Creating standard process for group policy deployment.

•Active Directory users and groups management.

•Remote administration of servers for any problem related to Microsoft Windows operating system.

CHS (contract) Inver Grove Heights, MN Nov 2013 - Jan. 2014

Sr. Windows Server Administrator

•Creating standard server build for infrastructure across enterprise.

•Maintaining standard server build for infrastructure.

•Managing ESX virtual infrastructure.

•Building and provisioning hosts and guest operating systems.

•Converting physical servers to virtual.

•Updating servers with latest service packs and hot fixes.

•Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies.

•Creating standard process for group policy deployment.

•Active Directory users and groups management.

•Implementation and administration of DNS, DHCP and WINS.

•Review and remediate software distribution failures and work to eliminate the problems that causes those failures.

•Design and implement a mechanism for handing off technical issues to other technical teams for resolution.

•Remote administration of servers for any problem across enterprise offices related to Microsoft Windows operating system.

•Level 3 support for all of the above technologies.

Faegre Baker Daniels (contract) August 2013-Oct. 2013

Sr. Windows Server Administrator

•Review and remediate software distribution failures and work to eliminate the problems that causes those failures.

•Design and implement a mechanism for handing off technical issues to other technical teams for resolution.

•Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request.

•Preparing monthly work status report and updating technology specific documents.

•Managing virtual infrastructure, VMWare.

•Level 3 support for Net backup, Symantec solutions, and Windows OS.

•Other duties as assigned.

Preventice Rochester, MN Jan. 2013-May 2013

Senior Windows Server Administrator

•Managed cloud supported operating systems.

•Created a standard build for cloud configurations.

•Managed VPN for office to office and office to data center implementation.

•Implemented backup infrastructure for company.

•Day to day operations of Microsoft Windows environment.

Sovran, Inc (contract) - Administrator Eagan, MN August 2012-Nov. 2012

Senior Windows Server

•Creating standard server build for many different companies.

•Maintaining standard server build for many different companies.

•Updating servers with latest service packs and hot fixes.

•Migrating from physical to virtual operating systems for many different companies.

•Exchange installs and administration.

•MS Exchange upgrades.

•Citrix installs and administration of applications.

•Day to day MS Windows administration.

•Other duties as assigned.

Best Buy Richfield, MN Sep 2010 - May 2011

Mobile Engineer (contract)

•Proof of concept for Point of Sale system with mobile devices.

•Installed MDM technology to manage mobile devices.

•Created policies to enforce security across company in accordance with mobile policy.

Mayo Clinic, Rochester Aug. 2007-July 2010

Sr. Systems Software Engineer

Mayo Clinic, Rochester May 2003-Aug. 2007

Systems Software Engineer

Mayo Clinic, Rochester Jan. 2003-May 2003

Help Desk Specialist Level II

Mayo Clinic, Rochester April 2002-Jan. 2003

Network Support Services Intern

Mayo Clinic, Rochester Nov. 1998-April 2002

Help Desk Specialist Level II

Mayo Clinic, Rochester Nov. 1997-Nov. 1998

Help Desk Specialist Level I

Mayo Clinic, Rochester Jul 1997 - Nov 1997

Call Analyst Coordinator, Help Desk

Mayo Clinic, Rochester Feb. 1997-Jul. 1997

Call Analyst, Help Desk

EDUCATION:

Cardinal Stritch University, Rochester, MN August 2007

Bachelor of Science in Management Information Technology- Magna Cum Laude

Walden University, Minneapolis, MN Not graduated

M.S. in Criminal Justice Leadership and Executive Management

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