Nathaniel C. Iwuchukwu

Oakdale, Pa ***** Cell: 412-***-**** ac5wg4@r.postjobfree.com

Summary

Dedicated System Analyst with excellent technical, project management and great interpersonal skills. Proactive self-starter IT professional with vast knowledge of Enterprise Project Lifecycle. I am passionate about improving systems efficiency and increasing productivity to achieve better outcomes.

Highlights

Oracle database, SQL developer Oracle Utility Suite.

Help Desk support for Windows, Microsoft Dynamics CRM Project lead, Order to Cash, EMR.

MS Office: Excel, Access, Word, SharePoint, Visio, PowerPoint, Project, Publisher, One Note.

Experienced Project lead for implementation and deployment of MS CRM, Itron MV90 application and various software packages and applications using agile or waterfall methodology.

Knowledgeable of all phases of the software development lifecycle (SDLC).

Proficient in writing and executing test scenarios as a Tester and QC Analyst.

Asset management core and single sign-on (SSO) built around identity management. Banner ERP, Perl Script, Html, Xhtml, php.

Accomplishments

Project manager for implementation of Microsoft Dynamic CRM on premise and successfully migrated data from Salesforce to CRM. Led a successful implementation of Banner document management suite, Electronic Medical Record, Ellucian Banner financial, and Supplemental data engine. Utility metering software application upgrade and maintenance.

Professional Experience

Systems Analyst II June 2015 to Present

Duquesne Light Company - Pittsburgh, USA, PA

Serving as subject matter expert and responsible for managing, supporting, and implementing Metering Applications Systems. I am charged with continual improvement of our internal systems by creating user interfaces and back end scripting for automation.

Lead for application upgrade, SIT execution, UAT execution, Metrics/Reporting and Regression testing.

Coordinate and Lead the testing effort and/or team to plan, consult and execute release tests. Provide day-to-day project management to include monitoring and facilitating progress, managing project resources effectively, resolving issues and risks, ensuring product quality, and communicating appropriate information to all stakeholders in a timely manner.

Design and present technical and status reports, requirements documentation, project timeline schedules, communication plans and presentations

Develop and execute test plans to check infrastructure and systems technical performance.

Responsible for planning, estimating and delivering end to end testing for software applications, including all interfaces.

Align and apply functional priorities to meet the teams' overall business requirements.

Designed and implemented SharePoint application for IT operations and project document management.

Write and revise program and system specifications to create directions for development and modifications of metering applications.

Manage vendors to ensure that system deliverables are accurate, functional and complete before sign-off.

Engage key stakeholders and internal business users to gain feedback, gauge interest, define system and business requirements, and assess the feasibility of our designs.

Second-level support for troubleshooting and resolving metering outages, disaster recovery, root-cause analysis and software applications from time to time as the need arises.

Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution.

Application System Analyst February 2011 to May 2015

Duquesne University - Pittsburgh, USA, PA

Project lead and Specialist in Banner (ERP) Data Engine, Document Management Suit (BDMS), system documentation and configuration, Identity management provisioning, authentication and de-provisioning System administrator for BMC FootPrints service core and Asset core management application.

Developed testing plans, documentation and reviews for applications systems and programs to ensure all programs and systems meet standard specifications, needs, guidelines, and efficiency requirements.

Design and present status updates and technical reports, communication plans and presentations.

Provided in-depth technical expertise and knowledge to work group discussions and meetings of internal clients SSA and participating in decisions as to necessary courses of action.

Evaluated application problems procedures to identify potential enhancements to assigned systems to meet changing organizational requirements using agile methodology.

Analyzed existing applications, created workflow for systems and determine necessary modifications and/or enhancements before go-live for end users.

Coordinated and managed vendor relationships to ensure the software packages utilized exceeded customers’ expectations.

Developed strong knowledge of Human resources ERP Systems including implementation and enhancements of Kronos application.

System administrator and trainer for BMC Numara FootPrints service core (Problem ticketing software).

Engaged and fostered relationships with internal departments and external clients to determine business needs and system requirements.

CEO January 2012 to Present

Reliable Technology - Pittsburgh, USA, PA

Troubleshoot and resolve PC and laptop network issues and Internet connectivity, networking and cabling.

Collaborate with a global IT team to Install and troubleshoot CCTV for high profile clients.

Installation and deployment of Indoor and outdoor Wi-Fi Access Points, routers and switches for clients, maintenance, cut-over and remediation.

Develop accurate development estimates and created project and web development, e-commerce order to cash.

Implementation and integration of DocuSign application with template creation for NDA, Invoice, PO / purchase agreement and contract signing.

Managed services, Procurement, sourcing, negotiation of contracts, contract bidding and supplies

Electronic Health Record (EHR) consultant, meaningful use and health care improvement strategist.

Software application expertise and background in IT database management and root cause analysis. Proven understanding of project lifecycles including all phases of system and software development.

Developed relationships with potential strategic business partners for product manufacturing, clinical marketing, and potential licensing or acquisition opportunities.

Implementation Engineer July 2010 to January 2011

CIMA Software Corporation - Pittsburgh, USA, PA

Served as a lead on the assessment of processes and products associated with the delivery of large system development projects.

Directed all phases of the development life cycle including but not limited to planning, defining, documenting and implementing the proposed system and application changes and enhancements.

Led a team on Microsoft Dynamic CRM on Premises implementation, migration from salesforce and deployment.

Evaluated the approach, performance and progress made in the project, and identified areas of observations, findings, risks, and issues.

Developed workflow and system configuration, electronic forms and website administrator.

Recommended mitigation strategies for project risks and alternative approaches for handling negative findings or issues.

Validated test results and the impact of test results on the acceptability of the system.

Developed and maintained spreadsheets, databases, and documents.

Responsible for Database management, IIS, Apache, Document management and implementation.

Gathered and analyzed client information and used findings to define and develop client electronic document management suite.

IT Support June 2009 to July 2010

University of Pittsburgh EOH - Pittsburgh, USA, PA

Provide assistance to the VDI manager to maintain the company's VDI and VMware environment.

Re-image Desktop and laptop PC's for use by new employees.

Maintain user accounts in Active Directory and provide Hardware Support for employees in both corporate and factory locations.

Provide support for Microsoft Office programs including Outlook, Word, Visio, and Project.

Work with vendors regarding purchasing necessary supplies.

Created documentation for the research lab's Video conferencing system.

Created and organized a documentation directory for the I.T. Department in SharePoint.

Provided technical support to end-users along with conference room technology setups.

Provided technical assistance and training to employees on Windows, Mac OS X and IOS.

Troubleshot and resolved Internet connectivity and general software and hardware issues.

Analyzed computer metrics to measure system effectiveness and operation.

System Engineering / Industrial Attachment September 2002 to March 2003

Shell Contractors - Warri, Nigeria

Performed network (LAN, WAN, INTERNET) management and support, PC hardware and software configurations for windows, Cisco.

Maintained hardware and software asset management, user support, training and relationship

Deployment of G-ID (Group Infrastructural Desktop) asset management for Shell Co-operation.

Education

Duquesne University - Pittsburgh, PA, United States July 2015

MBA : Business Administration / Health Management System (HMS/EHR)

Health Management System (HMS/EHR), Supply Chain Management, Master of Business Administration (MBA) (Project management, Lean Six Sigma process improvement).

University of Pittsburgh - Pittsburgh, PA, United States May 2010

Master of Science: Information Sciences

Bayero University - Kano, Nigeria May 2005

Bachelor of Engineering: Electrical Engineering

Certifications

Oracle 10g. Oracle Certified Professional (OCP) 2006.

Docuclass Certified Technician on document management (2010).

BMC Software Certified Associate (Footprints System Administrator (Service core and asset core)) (2012).

MV-90 xi Administration installation and Operations 5.0 Certification (2016)

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