Customer Service Call Center

Evelyn Olson

Education: The Ohio State University - Columbus, OH, Bachelor's in Educational Communications Media Skills: Microsoft Office (Word, Outlook, Excel, PowerPoint), Customer Care, CSR, Call Center, Customer Service, Customer Support, Sales, Cold calling, Salesforce, Insurance sales, Product management, Outbound sales, CRM software, Phone etiquette, B2B sales

Experience

Spectrum (Charter Communication LLC)-Columbus, OH 2023 - 2024 Sales Agent

● Retained current customers through looking for ways to save money.

● Resolved service issues for customers.

● Attracted new customers through sales of different cable and internet packages Safelite Group-Columbus, OH 2018 -2023

Customer Service

● Responsible for resolving issues so the outcomes for the customer is positive by the end of the phone call.

• Set appointments for customers to get windshields taken care of either by repair or replacement.

• Directed customers to the correct departments for aid and support for billing or customer satisfaction. Liberty Mutual Insurance-New Albany, OH 2003 - 2015 Sales Representative

• Responsible for a high level of sales in auto, homeowners, and life insurance.

• Exceeded quotas for all of the above on a consistent basis.

Contact this candidate