Data Entry Customer Service
Resume:
Bethany
Armstrong-Mc
Farland
Pataskala, Ohio, 43062
**********@*****.***
Objective
I have more than 20 years of experience in customer service relations and data entry/dispatch.
I would like to find a position that fully utilizes my dedication to the continued growth and success of your company.
Employment History
CARB Communications
Senior Operations Coordinator
2019-2024
● Daily operations of 15 contractors.
● Drove improvement to completions and on time percentages
● Interfaced communications with multiple departments
● Gather and analyze job specific completion and quality metrics, Billing Operations Analyst - Senior
2012-2017 Time Warner Cable, Columbus, Oh
Responsible for all residential and commercial address entry in Icoms for Mid Ohio market.
Coordinate interactions with engineering, construction, order management, community solutions, care and sales regarding ongoing building projects and serviceability.
Strong knowledge of Salesforce and residential serviceability request websites.
Assist and support premise team is all other Midwest markets. Operations Support Agent
1997-2012 Time Warner Cable, Columbus, Oh
Communications facilitator for phone center and the technical support groups.
Exposure to all aspects of internet, cable, and home phone services.
Responsible for a variety of projects and reports on long and short term basis.
Extensive experience with Arris Workforce Management, OMSe, ATG, Icoms, and Unified
Customer Support Representative
1996-1997
Assist customers via phone with billing and service issues.
Troubleshoot issues in an attempt to resolve via phone. Schedule service calls as needed.
Sell services and schedule installs and upgrades as needed.
Assist with projects as needed.
Assistant Manager (Deli)
1990-1996 Big Bear, Columbus, Oh
Schedule Creation and maintenance
Responsible for daily production and efficiency
Developed, implemented, and oversaw new employee training Education
1989 Bowling Green High School, Bowling Green, OH
References
References are available on request.
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