Sapna Amin

Brindaban Society, Flat no.**-B, Building no.2,Thane(W) -400601

Mob: +91-976*******; Email: ac5jhr@r.postjobfree.com

A competent customer services professional and business analyst with 6.5 years of experience who has worked in a challenging work environment to put to use my abilities and interpersonal skills in the best possible ways and to continuously upgrade my knowledge and innovativeness and put the same into practice for the good of both the organization and myself.

PROFESSIONAL EXPERIENCE

Jardine Lloyd and Thompson India Pvt Ltd

Process - Client Accounts Technical Services for Canada (Insurance)

Designation – Business Analyst April-2010 to December-2014

Key Responsibilities

Created new, updating existing manuals/ user guides.

Created checklists for the various new tasks learnt in Canada.

Recommended process improvement ideas

Assisted in planning and implementation of process improvement ideas.

Organized, coordinated and documented Work Migration team meetings.

Reported daily work schedule to Work Migration team through Journal Entries.

Created new, updated old projects and reported work to Work Migration team in Canada on Mantis.

Created work flow charts for all the works/processes.

Conducted meetings for the team and management via Power Point Presentations on a regular basis to keep them updated on the works/processes.

Reported any team work related issues on Mantis.

Trained, solved queries and mentored India team on the new works/processes.

Identified new and updating FAQ’s (frequently asked questions)

Reported and tracked observed risks and issues

State Street Syntel Sourcing Pvt Ltd

Process – Co-funds Ltd (UK’s Mutual Fund Super Market)

Designation – Associate April-2008 to April-2010

Key Responsibilities

Quality Checked Retail customer transactions revolving around investments in Mutual funds across Uk Market.

Transferred funds from other Asset Management companies to Co. funds

Dealt with the brokers for clients.

Researched wrongly processed deals, amended the same and calculated profit/loss due to incorrect processing.

Set up Investor’s accounts on the firm’s system.

Entered Investor’s transactions into the firm’s system.

Processed Investor’s requests and investments with a focus on accuracy and attention to detail.

Provided Investors with statements, contract notes and other documentations.

Processed Investor’s transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.

COMPUTER SKILLS

Pursued Diploma in Office Automation, Windows, Power Point, MS Office

ACADEMIC QUALIFICATIONS

Examination

Board / University

Year of Passing

B.COM

Mumbai University

2007

IATA/UFTAA

IITC Mumbai

2008

Diploma in Travel General Knowledge, Air fares and Ticketing

IITC Mumbai

2008

PERSONAL INFORMATION

Date of Birth : 26 September 1985

Marital Status : Married

Languages Known : English, Hindi and Marathi

INTERESTS

Dancing, Music, Travelling and Teaching

COMPETENCIES

Excellent team player

Confident and enthusiastic

Organized and well-structured at work

Committed to deadlines and schedules

Quick learner

KEY ACHIEVEMENTS

Was sent to a business visit to Canada as a Business Analyst whilst working for Jardine Lloyd Thompson India Pvt Ltd and succeeded in migrating new processes to India.

Rewarded with Star of the month award for the month of November while working for Jardine Lloyd Thompson India Pvt Ltd

Date (Sapna Amin)

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