Business Analyst Senior

ANDREA BENSON

*** ******** **. *********, ** ****4 614-***-**** ************@*****.***

P r o f e s s i o n a l E x p e r i e n c e

TEKsystems 2023 - 2024

IT Senior Business Analyst – Abbott Laboratories

●Conducted Business Impact Analysis to validate the applications disaster recovery plan.

●Wrote business requirements for the forecast and planning tool known as Planful.

●Captured global client’s business requirements to be included in the launch of Planful 2.0.

●Facilitated weekly upper management meetings with key stakeholders to mitigate future risks.

Proteam Solutions Inc. (PSI) 2023

IT Senior Business Analyst - Cardinal Health

●Translated business requirements into technical specifications and drove standard business processes across the IT Enterprise.

●Conducted thorough business process analysis to understand existing workflows and systems and documented current processes.

●Created requirements for new processes in JIRA and managed requirement changes.

●Identified multiple approaches to problem solving and recommended best case solutions.

Heitmeyer Consulting 2020 - 2022

Senior Business Analyst

Served as a Business Analyst lead for Fulfillment, Fraud & Risk Management, Third Party Interfaces, and AML/BSA.

Gathered operational requirements amongst Alliance Data, Fiserv, and Capgemini.

Conducted gap analysis between the current and future state understanding.

Proficient in the loyalty program reward processing from: monetary/non-monetary, reward accumulation, fulfillment, and redemption.

JP Morgan Chase & Co. 2005 - 2020

IT Business Analyst/Project Lead- CCB CTO Technology 2013- 2020

Led several transaction applications and mainframe teams as a business analyst during a waterfall to agile transformation.

Served as the primary liaison between the Business, IT, and CR Testing teams throughout the software development lifecycle.

Identified, assessed, and documented detailed business requirements, recommended business solutions.

Business Analyst within the deposit interfaces department, knowledge of compliance regulations.

Previous experience as a scrum master; currently in the process of getting certified.

Business Analyst- Strategic Dimension Maintenance 2011- 2012

Effectively managed Interface Migrations project to move clients from legacy mainframe tools to a strategic platform.

Developed materials and successfully trained command center teams to support project implementation.

Wrote/executed test scripts for IST testing and effectively completed all testing on or ahead of schedule.

Facilitated Training Central courses to assist end-users with the Strategic Dimension Maintenance tool.

Developed an Op Model Action Log/Instance of Change document to track: revisions requested by stakeholders, change controls, and open defects.

2011 3rd Quarter Corporate Finance Recognition and Rewards Champion.

Operations Analyst- Financial Reference Data 2009- 2011

Directed issue resolution between the client, technology, and operations.

Key resource for the Strategic Dimension Maintenance Command Center, logged the highest number of hours, prepared metrics.

Served as the primary tester for Business Continuity Testing; and effectively completed all testing on or ahead of schedule.

Launched a bi-weekly meeting to address outstanding production service requests and streamline the implementation process.

Developed procedures and cross-trained teammates on current tasks.

Financial Analyst- Consolidated Management Reporting 2008- 2009

Assisted in the monthly reconciliation of approximately $3 Billion in allocated expenses.

Tracked newly opened non-interest expense accounts to confirm that they are mapped properly.

Ensured that all application data loads into the Consolidated Management Reporting tool are accurate and completely captured.

Explained variances and identified implications on business to management on a monthly and quarterly basis.

Supported the Washington Mutual Integration project: updated procedures, completed validations, regression testing.

Financial Analyst- Strategic Enterprise Management 2005- 2008

Conducted interviews with the LOBs related to the decommission of the legacy application and the transition to the strategic platform; to discuss accounting processes, determine risk, and discuss internal controls.

Analyzed and resolved all month end close issues, provided metrics.

Documented and tested internal controls of the global close management team.

Produced a daily reconciliation tool during the month-end close cycle that allows for more in-depth investigative research.

E d u c a t i o n

University of Toledo Master of Public Administration 2004

University of Toledo B.A. International Relations 2000

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