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Service Customer

Buford, Georgia, United States
15.00 per hour
May 15, 2018

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Linda M. Burton

Suwanee, GA *****



A focused and client-oriented Administrative Professional, with excellent communication skills. Demonstrates the ability to learn quickly, manage calendars, and negotiate pricing to save money. A professional who is energetic, dedicated to providing expert executive/administrative support to C-level management and HR staff.

Travel Coordinator, Customer Service, Data Entry, Expense Reconciliation, Confidential, Facility Repairs, Typing 55 wpm, Medical Front Office, Case Management, Accounts Payable, Dispatch, Billing, Volunteer, Office Management, Price Negotiator, HR Support, Researcher, Project & Event Planner, Receptionist, Calendar/Scheduling, MS Excel, MS PowerPoint, MS Word, Access, Lotus Notes, Outlook, SAP, Desktop Publisher, SharePoint Various Office Machines, Multi-Level Phone System, Accounting Software, Filing, Scanning and Copying.

Professional Experience

Gwinnett County Schools

11/2017 – Present -Temp.

Substitute Teacher

Covers classrooms for a short period of time, such as a day or more for teachers who are ill, etc.

Teaches lessons and leave a progress report for the regular teacher. Taking attendance, beginning or continuing a designated lesson, collecting any previously assigned homework, supervising the classroom to prevent misbehavior and dismissing students to their next class or activity.

Works in elementary and middle school, filling in for a variety of subjects.

Micromeritics, Norcross, GA

06/2017-11/17 - Wagner

Service Coordinator (Contracted)

Managed the interaction between Customer and Service Tech operations for repairs.

Entered service requests into a database to document service requests and account activity.

Routed calls in a timely manner to various departments within the service area for yearly inspections, quotes, and parts verifications.

Assisted with collection letters and data entry of expense reports, as well as general clerical duties.

Various Temp Agencies


Administrative Assistant/Customer Service & Clerical assignments for companies in need of skills in PowerPoint, Databases, Billing, SAP, Service Coordinating and Reception of Visitors. Placements included:

oMitsubishi Electric, Micromeritics, Lawson Products, Siemens Building Technology, Honda Marine, Amplified, Navigant & Samaritans Purse

Sparus Holdings, Norcross, GA


Front Office Coordinator for CEO, CFO, HR Director, and Management Team

Entered codes and data on gas leak surveys for Atlanta Gas Light and Duke Energy, generated reports used to improve survey accuracy, identified customer needs, and repair requests.

Inputted shipping and receiving data to monitor equipment tracking, researched customer addresses from returned post-cards for accurate survey visits.

Reconciled expense reports in compliance with accounting department requirements. Managed office equipment repairs and supplies for two locations, and negotiated the best pricing to save the company money. Opened, distributed and transported documents and checks between offices.

Linda M. Burton

Page 2

Sparus Holdings, Norcross, GA



Answered a SharePoint phone system and routed calls, accurately sorted and distributed mail and confidential information.

Assisted with data entry of leak survey information for accurate survey visits, scheduled meetings, and printed survey maps for surveyors. Purchased office supplies, scheduled phone conferencing, and recorded weekly itineraries. Assembled presentations and training manuals. Created organization charts and grids for presentations. Managed domestic travel for CEO’s.

Kubota Tractor Corporation, Suwanee, GA


Administrative Associate to Technical Service Team and Director of Human Resources

Administratively supported C-level executives and twelve service technicians. Effectively managed survey documentation and travel logistics for quarterly customer visits. Compiled and managed service level weekly/ monthly charts, graphs and reports accurately and within time limits. Accurately prepared and managed invoices, purchased orders and parts requests for payment. Managed documentation for dealer contacts, Service Bulletins & Public Service Announcements. Generated, assembled and accurately distributed a Regional Monthly Newsletter.

Accurately coordinated quarterly dealer training sessions and managed all travel logistics for tech support and dealers. Created various documents and forms in Excel and PowerPoint that saved the company money. Shipped 400 emission kits to dealers, and developed and managed a tracking system for deliveries. Safety committee member for three years.

Constructed an excel spreadsheet to calculate yearly Human Resource increases. Accurately assisted HR Dept. with benefits enrollment, time sheets management, confidential information, and scheduling special events.

Gwinnett County - Board of Commissioners, Lawrenceville, GA


Administrative Assistant to the Depart. Of Planning & Development

Accurately prepared monthly zoning requests, department comments, and final decisions in SAP. Typed and accurately entered legal zoning ads twice a month in the local newspaper.

Produced and coordinated Sphere letters of other municipalities for Gwinnett customers. Prepared case reports for staff comments for each planning commission meeting.

Managed and recorded Zoning Certification letters, and provided feedback results to the public. Reported facility repairs and data entry of daily government activities, and generated quarterly reports. Three times a week provided cashier and receptionist backup assistance.

Linda M. Burton

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Gwinnett County - Norcross Human Service Center, Norcross, GA

10/2000 – 07/2002

Office Assistant

Provided customer service to the public for agency programs. Researched and provided local maps to the

Hispanic community. Administratively supported the center coordinator with scheduling, field projects, program management, typing organization charts, and reports.

Managed office equipment repair. Managed cash received for various programs. Registered students for computer courses, posted jobs for nonprofit programs.

Managed facility repairs with Gwinnett County.

Crown Castle International, Alpharetta, GA


Office Coordinator

Accurately entered regional accounts payable invoices, monthly earning reports, and financial data of existing tower sites into a database. Managed human resource documentation for regional employee records.

Prepared invoices for payment and verified cost codes for vendor invoicing. Organized employee-training sessions and supervised temporary office support personnel. Prepared vendor approval packages for new vendors working on tower sites and IT liaison for computer issues. Managed all office supplies and equipment.


Bachelor of Science, Human Services, Shorter University, Duluth, GA 12/2013 - 05/2017

Internship at Mending-the-gap – 06/2015 -11/2015

Completed Several FEMA – Home Land Security Courses 01/2014 - 08/2014

Associate of Science, Human Services, Shorter University, Duluth, GA 08/2011 - 12/2013

•Diploma in Business Software Technology, Brown Mackie, Dunwoody, GA 05/2001 - 05/2002

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