Process Improvement Project Management

DEVAN BOGGS

**** *** ******-****** ****, New Albany, OH 43054

********@*****.*** 614-***-**** www.linkedin.com/in/devan-boggs-CONNECT EDUCATION

Bachelor of Arts Exercise Science (Pre-Physical Therapy) Capital University Graduated Cum Laude GPA: 3.57 All-American Athlete Columbus, OH 2009-2013 CORE COMPETENCIES

• Project Management • Process Improvement & Training

• Client & Vendor Relations • Healthcare Coordination

• Claims Management • Cross-Functional Collaboration

• Microsoft OƯice Suite Epic Encompass SharePoint ServiceNow PROFESSIONAL EXPERIENCE

Sedgwick – Columbus, OH

Project Specialist Sep 2021 – Present

Lead end-to-end project lifecycle from requirements gathering to post-deployment monitoring.

Manage vendor relationships, resolve system issues, and lead system eƯiciency enhancements.

Spearhead departmental process improvement initiatives and deliver training to internal teams and end-users.

Motto Mortgage Advantage Plus – Columbus, OH

Loan OƯicer Assistant Jan 2021 – Sep 2021

Supported loan oƯicers in structuring and processing mortgage loans.

Coordinated with buyers, appraisers, title companies, and underwriters to meet closing deadlines.

Maintained strong communication with agents, buyers, and loan oƯicers to ensure smooth loan progression.

Nationwide Children’s Hospital – Columbus, OH

Quality Outreach Coordinator, Partners for Kids Jan 2020 – Jan 2021

Managed care coordination for 50+ high-risk pediatric patients, addressing medical, social, and educational needs providing support to overcome challenges.

Built and maintained relationships with families, providers, and schools to ensure continuity of care.

Advocated for patients, escalating complex issues to proper healthcare providers. Sports Physical Therapy Admin Assistant & Aide Sep 2018 – Jan 2020

Oversaw supply chain logistics and scheduling across nine clinic locations.

Led documentation and process standardization initiatives to improve operational eƯiciency and clinic staƯ training.

Tracked departmental metrics and supported audit readiness. Sedgwick – Columbus, OH

Claims Specialist / Claims Coordinator / Claims Assistant May 2014 – Sep 2018

Managed complex workers’ compensation claims, prepared hearing documentation, and approved/denied benefits.

Conducted settlement analyses and provided employer action recommendations.

Facilitated communication among employers, claimants, attorneys, and providers. HONORS & RECOGNITION

Hall of Fame Inductee Softball – Capital University (2023) West JeƯerson HS (2019)

Employee of the Quarter – NCH Sports PT (2019)

Sedgwick Awards of Excellence (2015- 2017), Rising Star Award (2014)

Capital University First Team All-American & Academic All-American (2013)

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