Accounts Payable Clerk
Resume:
Kelly Quinones
*** ********* **, *****, ** ***** / 864-***-****
ac552v@r.postjobfree.com
Objectives
To attain a challenging position with an engaging and motivated team that will employ my experience, knowledge, ease of multi-tasking, and relationship building to the fullest while surpassing company and personal goals.
Experience
Greer Commission of Public Works, Greer, SC
Operations Dispatcher - Spanish Bilingual
April 2018 to Present
Coordinate and dispatch crews of electric, gas, water and sewer utility technicians to various locations for various purposes by using maps and routing systems. Identify emergency situations and dispatch correct technician while also following company protocol and adhering to all safety policies. Process and complete work orders generated. Problem solve to verify utility outages, causes, and correct protocol to follow. Enter normal and emergency locates using state 811 program. Use mapping system to assist technicians with location of service lines. Work with city and county codes departments to verify inspections of new services. Coordinate with builders and contractors the installation of new services. Assist inbound customer calls for activation of new utility services, service requests, payments, payment arrangements, among other duties. Process credit checks on customers, vendors, builders and contractors requesting new accounts. Follow up using most efficient manner of communication per customer on service requests, customer complaints and requests for verification of information, and outages. Assess delinquent accounts and follow through with correct action to rectify delinquency. Use of ArcMap, TablePro, TrackStar AVLS, AS400, Excel, Word, Outlook, PowerPoint, OneDrive, ADQUIRT Job Manage, Interaction Client Multi-line phone system and email, Capture Perfect, Document Manager, WebApps, Online Utility Exchange, 811.com, Accounts Payable Clerk
May 2014 to April 2018
Vendor invoice processing using three-way match. Code invoices with appropriate general ledger account. Work closely with Purchasing Manager to verify and correct discrepancies in GL codes, pricing, and quantities received. Process and mail vendor payments while taking advantage of discounts and within payment terms. Maintain petty cash receipts. Process credit card transactions, ACH and EFT. Reconcile credit card and vendor statements. Process reimbursements to employees and customers. Audit GL accounts for discrepancies. Verify Capital Improvement charges and project numbers. Maintain 1099 vendor file. Routinely update W9 files. Scan and archive processed invoices and payments. Maintain paper file system to assist Controller and Staff Accountant with yearly and monthly audit as needed. Work with HR Manager regarding new vendor status and obtain certificate of insurance and W9. Maintain a close and professional relationship with all managers, employees and vendors. Act as backup to Customer Service, Accounts Receivable and Staff Accountant as needed. Use of Microsoft GP accounting software, AS400, Excel, Word, Outlook, PowerPoint, OneDrive, Kelly Quinones
131 Canebrake Dr, Greer, SC 29650 / 864-***-****
ac552v@r.postjobfree.com
ADQUIRT Job Manage, Interaction Client Multi-line phone system, Capture Perfect, Document Manager, WebApps and Online Utility Exchange.
Spanish Bilingual Customer Service Representative Level III / Accounts Receivable October 2003 to May 2014
● Accept customer payments for utility services and new accounts. Maintain cash drawer and prepare daily deposit to submit to accounting. Generate work orders for customer requests for new utility service and transfers of residential and commercial accounts. New construction taps for residential and commercial customers. Evaluate eligibility and process payment extensions and arrangements for delinquent customers. Activate and maintain customer accounts on automatic draft program with credit cards and checking accounts. Assess accounts for Equalized Payment Plan follow up with customers regarding balances due. Assess delinquent accounts for required deposit. Problem solving for purpose of evaluating overpayments and troubleshoot high/low utility bills. Research accounts holding debts and advise Manager for collection. Assess accounts with credits or deposits for refund. Archive customers’ security sensitive information. Process credit checks for determination of deposit requirements. Other duties as assigned. Utilization of Microsoft GP accounting software, AS400, Excel, Word, Outlook, PowerPoint; OneDrive; ADQUIRT Job Manage, Interaction Client, Capture Perfect, Document Manager, WebApps and Online Utility Exchange. Wal-Mart, Boiling Springs, SC
Customer Service Desk Associate
March 2003 to October 2003
Providing excellent and courteous face to face customer service, receiving payments for merchandise purchased, accepting returned merchandise, issuing refunds for returned merchandise. Credit card machine, register and scanner use.
Fresh Beginnings, Valdosta, GA
Bilingual Call Center Representative
April 2002 to February 2003
Call center environment to initiate customer service outbound calls to potential customers for car dealerships across the nation with the intention of obtaining customer satisfaction for vehicle maintenance and/or purchases. Pass on important information to dealers in hopes of assisting the agencies close a vehicle sale or retain customers for routine vehicle maintenance
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Kelly Quinones
131 Canebrake Dr, Greer, SC 29650 / 864-***-****
ac552v@r.postjobfree.com
Education
Spartanburg Community College, AAS Accounting
3.8 GPA, Graduated with Honors. Inducted into the National Technical Honor Society. References
Pamela Fortner, Staff Accountant Greer Commission of Public Works
Miriam Smith, Design Engineer Duke Energy Corporation
Tamela (Tammy) Owensby, Orientation Facilitator Swift Transportation
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